Plaza Toyota

Necessary same day tire replacement My daughter has an 11 month infant and because of her employment commutes from New Jersey to Brooklyn daily. We, the grandparents, are the happy baby My daughter has an 11 month infant and because of her employment commutes from New Jersey to Brooklyn daily. We, the grandparents, are the happy babysitters. My daughter arrived and told me her tire indicator light turned on during the trip. Upon examination of her 2015 RAV 4 tires there was one with a large screw that punctured the sidewall. Foe the safety of our daughter and granddaughter w decided the tire needed to be replaced for the trip back home to New Jersey. We are long term Plaza Toyota customers and called customer service to explain the situation. Lucy could not have been more helpful and conducted herself in a very thorough and professional manner. Lucy said the service could be done through our account and tried to establish a same day solution but after some time could only offer an appointment the following day. However, Lucy promised to bring this to the attention of the service department. I subsequently received a call for the manager Luis who informed me he could replace the tire within a few hours. The service was completed in time for our daughter and granddaughter to travel home safely. Lucy, Luis and the service department team definitely earned our praise and thanks, and also confirmed our decision to stay with Plaza Auto all these years. More

The white glove treatment. Upon arriving I was met by a service advisor who immediately started my visit. The young lady was very polite and knowledgeable. The wait time for a w Upon arriving I was met by a service advisor who immediately started my visit. The young lady was very polite and knowledgeable. The wait time for a weekday was not bad considering it was the end of the week was defiantly impressed. More

Quick service Michael greeted me with a cheerful and welcoming time of arrival, he explain what needed to be done was in and out at no time. Very appreciated, than Michael greeted me with a cheerful and welcoming time of arrival, he explain what needed to be done was in and out at no time. Very appreciated, thanks to him and Winifred More

Prompt and Professional On entry I was happy to see the staff all professional and excited about helping me get what I needed to get and answered any concerns that I had. The On entry I was happy to see the staff all professional and excited about helping me get what I needed to get and answered any concerns that I had. The staff was quite knowledgeable and reviewed with me other work that was needed to get done on my car. I believe it was Kelly Ann the Trini young lady that worked with me. Wonderful and pleasant young lady. A great addition to the Toyota family. More

Service My customer representative explained everything to me in detail He also did his best to assist me and he was very pleasant, knowledgeable and belpgu My customer representative explained everything to me in detail He also did his best to assist me and he was very pleasant, knowledgeable and belpgul. More

Friendly staff The staff was friendly and answered all my questions thoroughly. The service was relatively quick. However I would like to see the prices lowered in t The staff was friendly and answered all my questions thoroughly. The service was relatively quick. However I would like to see the prices lowered in the future. More

Rachael I have been coming to Toyota Plaza since I bought my car in 2009. I've had some ups and downs with the service. However, recently, I have had Rachel I have been coming to Toyota Plaza since I bought my car in 2009. I've had some ups and downs with the service. However, recently, I have had Rachel twice as my customer service representative. She is really really good. Very knowledgeable, keep the lines of communication open and willing to go back to her manager to try and get the best deal. Every discount counts. I like dealing with Rachel and find it to be a pleasant experience rather than cringing every time I go to the dealership. Very satisfied. More

First class The younge lady (Ms. Kelly) did a professional presentation and advise she knows her job, she told the approximate time was getting back to me and she The younge lady (Ms. Kelly) did a professional presentation and advise she knows her job, she told the approximate time was getting back to me and she did More

Good Service The process was a little bit to lengthly but overall good. It was worth the wait. Shawn was very helpful and answered all questions that were posed The process was a little bit to lengthly but overall good. It was worth the wait. Shawn was very helpful and answered all questions that were posed to him. The finance staff worked to help me get the most affordable price. I would recommend to other people. More

every one was nice and always do. Lance is one of your best Over all i just love the service i get from Plaza Toyota, and i will recommend any one .I love the quality of Lance work. Over all i just love the service i get from Plaza Toyota, and i will recommend any one .I love the quality of Lance work. More