Plaza Toyota

Great service Courteous and professional. Job was done beyond expectations. My only minor complaint was that I was told the car would be ready before 530 and that s Courteous and professional. Job was done beyond expectations. My only minor complaint was that I was told the car would be ready before 530 and that service closed at 630. I had to call them at 545 to get a status update and only then did I find out the car was now ready. That only gave me 45 minutes to get back there to pick up my car. But, like I said, minor thing. Wouldn't hesitate to go back there again. More

Review on a job well done I heard radio advertisement about Plaza Toyota and went there to purchase my dream SUV. It started out as a challenge; which Christopher White took on I heard radio advertisement about Plaza Toyota and went there to purchase my dream SUV. It started out as a challenge; which Christopher White took on and came through. The truck and color was amazing; the staff knew me and when I picked up my SUV it was a great day cause he came through with flying colors. So when you are car, truck, SUV shopping I highly recommend Plaza Toyota and ask for Christopher White he is your man. Thank You Leo More

Service Excellence The service was excellent from the beginning to end. Ms Kelly was very professional. I like that she gave me an update about my car while I was waiti The service was excellent from the beginning to end. Ms Kelly was very professional. I like that she gave me an update about my car while I was waiting. I also appreciated the fact that Toyota Service Dept sent me an email with coupons. More

Great Service Fast and efficient service, coupled with a very courteous and knowledgeable staff, makes for a rather pleasant experience. The wait was a lot shorter Fast and efficient service, coupled with a very courteous and knowledgeable staff, makes for a rather pleasant experience. The wait was a lot shorter than anticipated, which is quite unusual when dealing with car services. Representative Mike, a breath of fresh air in an otherwise unprofessional and untrustworthy field, keep up the good work! More

Professionalism. I found the Service Rep Rachel to be very professional and candid. She took the time to explain the problems with my car, what was done to correct th I found the Service Rep Rachel to be very professional and candid. She took the time to explain the problems with my car, what was done to correct those problems and suggested what I needed to do if I experience the same or any other problems in the future. More

Great customer service. I went to get an oil change. I was told the wait time was going to be two and a half hours, but I was out of there in one and a half. I was very happy I went to get an oil change. I was told the wait time was going to be two and a half hours, but I was out of there in one and a half. I was very happy as I was there with my baby. All the employees that I came into contact with was very friendly and courteous. I hope they continue with the great service. More

Necessary same day tire replacement My daughter has an 11 month infant and because of her employment commutes from New Jersey to Brooklyn daily. We, the grandparents, are the happy baby My daughter has an 11 month infant and because of her employment commutes from New Jersey to Brooklyn daily. We, the grandparents, are the happy babysitters. My daughter arrived and told me her tire indicator light turned on during the trip. Upon examination of her 2015 RAV 4 tires there was one with a large screw that punctured the sidewall. Foe the safety of our daughter and granddaughter w decided the tire needed to be replaced for the trip back home to New Jersey. We are long term Plaza Toyota customers and called customer service to explain the situation. Lucy could not have been more helpful and conducted herself in a very thorough and professional manner. Lucy said the service could be done through our account and tried to establish a same day solution but after some time could only offer an appointment the following day. However, Lucy promised to bring this to the attention of the service department. I subsequently received a call for the manager Luis who informed me he could replace the tire within a few hours. The service was completed in time for our daughter and granddaughter to travel home safely. Lucy, Luis and the service department team definitely earned our praise and thanks, and also confirmed our decision to stay with Plaza Auto all these years. More

The white glove treatment. Upon arriving I was met by a service advisor who immediately started my visit. The young lady was very polite and knowledgeable. The wait time for a w Upon arriving I was met by a service advisor who immediately started my visit. The young lady was very polite and knowledgeable. The wait time for a weekday was not bad considering it was the end of the week was defiantly impressed. More

Quick service Michael greeted me with a cheerful and welcoming time of arrival, he explain what needed to be done was in and out at no time. Very appreciated, than Michael greeted me with a cheerful and welcoming time of arrival, he explain what needed to be done was in and out at no time. Very appreciated, thanks to him and Winifred More

Service My customer representative explained everything to me in detail He also did his best to assist me and he was very pleasant, knowledgeable and belpgu My customer representative explained everything to me in detail He also did his best to assist me and he was very pleasant, knowledgeable and belpgul. More