Plaza Toyota

Second time is not a fluke. I stopped in for my 15k mile service. Mike was my service manager. I asked if the car would be done by such and such time and he said they would do th I stopped in for my 15k mile service. Mike was my service manager. I asked if the car would be done by such and such time and he said they would do their best. Guess what? It was ready before I needed it. My 10k mile was also under the time promised. I hesitated bringing my car I since I haven't had the best experience in the service departments of Manhattan Toyota as well as Bay Ridge Toyota. But Plaza got it right twice. They also met me on price when I purchased the car. They are a smooth operation and Mike and Jimmy are great in the Service Department. Thanks again for the exemplary service! More

Dishonest dealer, disappointing experience . I have been using this dealership for at least 6 years , mostly for Toyota Care complimentary service for my leased Camry. Last week I had an ABS . I have been using this dealership for at least 6 years , mostly for Toyota Care complimentary service for my leased Camry. Last week I had an ABS brake light on and went to check it out. They said they found outside damage and charged me a lot for the part replacement. Well.., fine.., may be. But I also found on invoice that they did 25000 Toyota Care service, which I didn't request and was too early to do. I had a 20000 service just a week ago, my mileage is 17632; I had a sticker on windshield saying that next Toyota Care is on November or with 220000 mileage. The sticker was removed from the windshield. I believe that 25K Toyota Care is fraud and have serious doubts that ABS service was honest. More

Poor service Service tech dishonest and messy. Car returns with oily door panel. Service is not done properly. Makes excuse for their fault. Had to return car 3 ti Service tech dishonest and messy. Car returns with oily door panel. Service is not done properly. Makes excuse for their fault. Had to return car 3 time to complete work that should have been done on same day service. More

Service with a smile Fast service, in and out in now time. Service was excellent and the staff was very friendly. Please keep up the good work and make sure that you put y Fast service, in and out in now time. Service was excellent and the staff was very friendly. Please keep up the good work and make sure that you put your consumer first. More

Service and inspection The service was fine took a little longer than i expected but the attendant was very friendly and attentive. But the work was completed Thanks J The service was fine took a little longer than i expected but the attendant was very friendly and attentive. But the work was completed Thanks Joanne More

Excellent Service Michael Tai Chong was an excellent service agent. Reviewed car maintenance history had it checked out & made recommendations for needed service. Mike Michael Tai Chong was an excellent service agent. Reviewed car maintenance history had it checked out & made recommendations for needed service. Mike was .pleasant to deal with & had a good sense of humor! Good Guy! Would deal with again. More

6-14-17 - Toyota Sienna O/C The service was good , and priced well . The wait was a bit too long than i expected for an oil change . Thank U very much Toy The service was good , and priced well . The wait was a bit too long than i expected for an oil change . Thank U very much Toyota . More

Good work They are very caring they are very supporting . they are very knowledgeable.. They communicate very well with their customers. If I have any issue I w They are very caring they are very supporting . they are very knowledgeable.. They communicate very well with their customers. If I have any issue I would come back . More

Good Experience I was taken in for service in a timely manner. The agent communicated with me about the service needs. It was all helpful to get service notificatio I was taken in for service in a timely manner. The agent communicated with me about the service needs. It was all helpful to get service notification reminders so that I could maintain my auto. Always a good experience at Plaza. More

Great scheduled maintenance experience My customer service rep did a great job communicating with me through the whole process. The car was ready exactly when promised. So far, the car feel My customer service rep did a great job communicating with me through the whole process. The car was ready exactly when promised. So far, the car feels like new! More