Plaza Toyota

Inspection Though the customer service was excellent. The wait time for a new leased car Inspection was way too long. I waited at least 2 hours for something t Though the customer service was excellent. The wait time for a new leased car Inspection was way too long. I waited at least 2 hours for something that should have taken 10 min with a new car. I know others were ahead of me, but car inspections should have it's own line. More

Great Shelly was great and personable . She also was very professional and gave a very appropriate time for length of service. Would not hesitate to recom Shelly was great and personable . She also was very professional and gave a very appropriate time for length of service. Would not hesitate to recommend her services. Excellent customer service. More

Oil Change Nothing special - regular oil change. Serrvie agent was friendly and provided the vehicle back to me a the scheduled time. Other than that nothing t Nothing special - regular oil change. Serrvie agent was friendly and provided the vehicle back to me a the scheduled time. Other than that nothing to add More

Things went smoothly It was a fast track and signed in my service was taken care of. Every thing was taken care and all of the work that was done was explained to me. It was a fast track and signed in my service was taken care of. Every thing was taken care and all of the work that was done was explained to me. More

Second time is not a fluke. I stopped in for my 15k mile service. Mike was my service manager. I asked if the car would be done by such and such time and he said they would do th I stopped in for my 15k mile service. Mike was my service manager. I asked if the car would be done by such and such time and he said they would do their best. Guess what? It was ready before I needed it. My 10k mile was also under the time promised. I hesitated bringing my car I since I haven't had the best experience in the service departments of Manhattan Toyota as well as Bay Ridge Toyota. But Plaza got it right twice. They also met me on price when I purchased the car. They are a smooth operation and Mike and Jimmy are great in the Service Department. Thanks again for the exemplary service! More

Dishonest dealer, disappointing experience . I have been using this dealership for at least 6 years , mostly for Toyota Care complimentary service for my leased Camry. Last week I had an ABS . I have been using this dealership for at least 6 years , mostly for Toyota Care complimentary service for my leased Camry. Last week I had an ABS brake light on and went to check it out. They said they found outside damage and charged me a lot for the part replacement. Well.., fine.., may be. But I also found on invoice that they did 25000 Toyota Care service, which I didn't request and was too early to do. I had a 20000 service just a week ago, my mileage is 17632; I had a sticker on windshield saying that next Toyota Care is on November or with 220000 mileage. The sticker was removed from the windshield. I believe that 25K Toyota Care is fraud and have serious doubts that ABS service was honest. More

Poor service Service tech dishonest and messy. Car returns with oily door panel. Service is not done properly. Makes excuse for their fault. Had to return car 3 ti Service tech dishonest and messy. Car returns with oily door panel. Service is not done properly. Makes excuse for their fault. Had to return car 3 time to complete work that should have been done on same day service. More

Service with a smile Fast service, in and out in now time. Service was excellent and the staff was very friendly. Please keep up the good work and make sure that you put y Fast service, in and out in now time. Service was excellent and the staff was very friendly. Please keep up the good work and make sure that you put your consumer first. More

Service and inspection The service was fine took a little longer than i expected but the attendant was very friendly and attentive. But the work was completed Thanks J The service was fine took a little longer than i expected but the attendant was very friendly and attentive. But the work was completed Thanks Joanne More

Excellent Service Michael Tai Chong was an excellent service agent. Reviewed car maintenance history had it checked out & made recommendations for needed service. Mike Michael Tai Chong was an excellent service agent. Reviewed car maintenance history had it checked out & made recommendations for needed service. Mike was .pleasant to deal with & had a good sense of humor! Good Guy! Would deal with again. More