Plaza Toyota

Why Plaza Toyota service is the worst of the worst Very disappointed that i was lied to and treated like a worthless piece of meat. I came in on July 3rd for a pre-scheduled synthetic oil change at 11: Very disappointed that i was lied to and treated like a worthless piece of meat. I came in on July 3rd for a pre-scheduled synthetic oil change at 11:30 am. As it was busy when i arrived, I had to wait a bit for someone to acknowledge me and come over to ask me about my vehicle. That's fine. I had no problem with that. The woman who took my information, asked me if i was going to wait, for which i responded yes. She told me it was busy and it would take around an hour and a half. I wasn't thrilled but i understood and i said that will be fine. After waiting quite a bit, i left to go have some lunch. I returned at 2:30 pm, 3 hours after i dropped it off, expecting to pick up my vehicle. After being ignored by numerous employees, I finally found out that NOTHING was done to my vehicle yet. After waiting another 20 minutes, i finally was put in touch with the manager who gave me some bull story about some recalls that weren't done yet. They never had the decency to call me and say, hey we're sorry we got backed up and we still need another hour. What am I? A dog? ZERO communication. ZERO customer service. I told him all I needed is the oil change. He said they could start the oil change "soon". At that point i demanded that he give me back my vehicle. Then he disappeared for a while and i didn't get my van back for another 15 minutes. I didn't leave the place till after 3:00. There was a sign on the wall of the waiting room, if there are any issues you can text to 69696 for help. i tried that and i got a response that someone will contact me. I'm still waiting, 2 weeks later. The manager gave some lame apology and told me I'll receive an email to arrange for a new appointment with the concierge pick up service. I never received any email or phone call. In short, they simply don't give a crap about their costumers or value their time. I would NEVER recommend any sane person to go to this service shop. More

Beautiful experience.. Had a really nice experience with Joel Best his level of professionalism was really great, would recommend anyone to go get a car from him and at Plaz Had a really nice experience with Joel Best his level of professionalism was really great, would recommend anyone to go get a car from him and at Plaza Auto Mall... More

quick and smooth experience Went in to the dealership on Monday night and drove out with a brand new car Tuesday night. It was a quick and smooth experience. Although, it took ar Went in to the dealership on Monday night and drove out with a brand new car Tuesday night. It was a quick and smooth experience. Although, it took around a half hour of waiting on Monday night before a salesperson was able to meet with us, even though we had scheduled a meeting in advance and I had even confirmed it earlier that day. But once we met with the salesman the whole experience was quick and easy. More

Excellent service I went to the dealership on my oil changed the job was done perfectly I was really very happy for that at very competitive prices I went to the dealership on my oil changed the job was done perfectly I was really very happy for that at very competitive prices More

Great experience I dropped my car off on my way to work and was able to pick it up without delay when I returned. The representative called me during the day to give m I dropped my car off on my way to work and was able to pick it up without delay when I returned. The representative called me during the day to give me an update and to confirm I wanted to go along with the recommended service. More

great service arrived at 8 am and out by 9:45 am thanks for the great service will use your service center again. thanks Rachel for your pleasant smile arrived at 8 am and out by 9:45 am thanks for the great service will use your service center again. thanks Rachel for your pleasant smile More

Inspection Though the customer service was excellent. The wait time for a new leased car Inspection was way too long. I waited at least 2 hours for something t Though the customer service was excellent. The wait time for a new leased car Inspection was way too long. I waited at least 2 hours for something that should have taken 10 min with a new car. I know others were ahead of me, but car inspections should have it's own line. More

Great Shelly was great and personable . She also was very professional and gave a very appropriate time for length of service. Would not hesitate to recom Shelly was great and personable . She also was very professional and gave a very appropriate time for length of service. Would not hesitate to recommend her services. Excellent customer service. More

Oil Change Nothing special - regular oil change. Serrvie agent was friendly and provided the vehicle back to me a the scheduled time. Other than that nothing t Nothing special - regular oil change. Serrvie agent was friendly and provided the vehicle back to me a the scheduled time. Other than that nothing to add More

Things went smoothly It was a fast track and signed in my service was taken care of. Every thing was taken care and all of the work that was done was explained to me. It was a fast track and signed in my service was taken care of. Every thing was taken care and all of the work that was done was explained to me. More