Plaza Motor Company

Exceptional service Brett from Plaza was great. He found what we wanted, had it delivered, and made the entire process as easy as possible. This is the 2nd car we have pu Brett from Plaza was great. He found what we wanted, had it delivered, and made the entire process as easy as possible. This is the 2nd car we have purchased from Brett and both experiences have been phenomenal. He worked very hard to get what we wanted and was very approachable with questions and concerns. I would definitely recommend him to a friend or family. More

From Good to Very Bad I purchased a BMW 6 series a couple of weeks ago. My experience in purchasing the vehicle was outstanding. The Salesman, Charles Smith was fair, pro I purchased a BMW 6 series a couple of weeks ago. My experience in purchasing the vehicle was outstanding. The Salesman, Charles Smith was fair, professional, not pushy and probably one of the more pleasant purchasing experiences I've ever had. Part of my agreement was that Plaza would repair the scrape marks on all 4 of my wheels. I scheduled this repair about 2 weeks after my purchase. When dropping my car off for the repair, the service rep was very rude. He never introduced himself to me, and proceeded to be very business like. That's fine with me although I think very rude. He requested an IOU form that stated that this repair was owed to me. I produced every piece of paper the dealer had given me in the transaction and it was not there. I offered to go get my salesman to back me up but he wouldn't even acknowledge that I was talking. His actions made me think that he thought I was being dishonest. He had me follow him to the service desk, handed my paperwork to the girls there, turned his back and walked away. The girls were standing there not knowing what to do. I saw my salesman and he came over and assured them it was in my purchase agreement. Okay.... I figured maybe this gentleman was having a bad day. Next I had a young lady take me to my loaner vehicle. She never spoke to me other than to tell me to look the vehicle over for damage and to sign off on the paper saying there was no damage. I inspected the body of the vehicle, even pointed out a couple of mars that she said were safety tape. I didn't see anything and signed her from. I barely drove the car, basically putting it in my garage and driving it back the next day. When I returned this same young lady tells me there is wheel damage and I'm responsible. I know I didn't do it. I explained that I looked the car over but didn't inspect the wheels nor was I told to do so. But she and another man were insisting that I had damaged the car and I was responsible. Not giving any consideration that maybe she too didn't look at the wheels or that she didn't tell me to look there too. The Service Manager got involved and just point blank looked at me and said, you damaged our car. If I had knowingly damaged the car I would have been the one telling them and taking full responsibility. But I know I didn't bump up on a curb or have any type of situation that could have caused a scratch on the wheel. They weren't even nice about it. They just repeated themselves over and over saying you damaged our car. So, I asked what the damage was. They said $75. Two weeks earlier I had paid cash for my BMW so it wasn't the $75 or even had it been more, that was the issue. It was how I was treated. They made me feel in both scenarios that I was dishonest. They didn't say, we understand that maybe you didn't look a the wheels in the inspection or it could have been missed in their inspection. It was a hard, blatant accusation to my guilt. And for that, I feel there was no gratitude for my being a customer of that organization. And I had been a service customer for 9 years prior with my previous BMW. So I paid the sales manager $75 cash and left. Like I said, $75 is not the issue. But for $75. Plaza lost the following: All future car purchases (and we are purchasing a second car in the fall), all future service work (why would I put myself through that again?), my referrals (I'm a business owner and absolutely know the importance of referrals and gladly give them when they are deserved), and lastly, this review which I also know is important in building a positive reputation and brand. They lost my trust in a brand that up until this week I had always had great respect. That $75 sure was important to them. I hope they think it was worth it. Makes me wonder how often they do this to other customers and what other areas they put a measly $75 over the satisfaction of a good customer. I didn't ask for my $75 to be returned. I asked for an apology for embarrassing me, for making me feel like I was a criminal. Other than my salesman going to bat for me and striking out, I got nothing. My business, my referrals and my trust will from this point forward will be going to another BMW dealership in town. More

1st time buyer - great experience Went to Plaza Motor to purchase my very first car and I could not be more thrilled with my experience, everyone was nice and helpful. Went to Plaza Motor to purchase my very first car and I could not be more thrilled with my experience, everyone was nice and helpful. More

Ben was great! Ben did a great job from the first introduction to transferring my license plates. He didn't overwhelm with information, but answered all of our quest Ben did a great job from the first introduction to transferring my license plates. He didn't overwhelm with information, but answered all of our questions and answered the questions we didn't know to ask! I felt Ben was forthright and knowledgable about the vehicles he sells. He knows he is selling a great product and looks forward to putting as many people into a safe and stylish (and reasonably-priced, to be honest) Mercedes-Benz. More

Ben Arndt was a pleasure to do business with! I just wanted to say that my experience purchasing my MB was so much fun. Ben was an absolute pleasure to deal with - he wasn't pushy, nor did he hou I just wanted to say that my experience purchasing my MB was so much fun. Ben was an absolute pleasure to deal with - he wasn't pushy, nor did he hound me with 100s of phone calls. He was informative and made sure all my questions were answered even if I had them after hours. In fact, I had wanted to come back in to look at the car I was interested in, and finally had a free day. I sent Ben a text message and even though he was off work that day he said he would meet me at Plaza to show me whatever I wanted to see. You don't hear that everyday! Ben went above and beyond what most would do. Plaza Motors should be happy to have him on their team. Thanks Ben!!! More

Great overall experience Ben Arndt was extremely helpful and knowledgable. I highly recommend him. He knew a great deal about the technology and mechanics of tha car I chose. Ben Arndt was extremely helpful and knowledgable. I highly recommend him. He knew a great deal about the technology and mechanics of tha car I chose. More

Seamless Purchase I purchased my pre-owned MB 350 4Matic on 2/10/16 from Plaza. Ben Arndt was very knowledgeable about this great automobile and his no pressure sales I purchased my pre-owned MB 350 4Matic on 2/10/16 from Plaza. Ben Arndt was very knowledgeable about this great automobile and his no pressure sales approach made my buying experience extremely easy. Plaza's Great customer service puts them above the rest. More

Ben Arndt - Awesome Salesperson We just purchased a CPO Mercedes-Benz E350C4 Coupe from Ben Arndt on 1/29/16. Ben was professional, well-mannered and knowledgeable. He was informat We just purchased a CPO Mercedes-Benz E350C4 Coupe from Ben Arndt on 1/29/16. Ben was professional, well-mannered and knowledgeable. He was informative and after the sale, spent a great deal of time instructing us on the accessories and various controls on the vehicle. We would use Ben again for future purchases and would recommend him to our friends. More

BRET DONALDSON IS A GREAT SALES PERSON!!!!! I PURCHASED A 2014 SMART CAR OVER THE INTERNET FROM PLAZA MOTORS IN CREVE COEUR, MO. THE SALES PERSON WAS BRET DONALDSON. THE CAR WAS MISSING ONE OF T I PURCHASED A 2014 SMART CAR OVER THE INTERNET FROM PLAZA MOTORS IN CREVE COEUR, MO. THE SALES PERSON WAS BRET DONALDSON. THE CAR WAS MISSING ONE OF THE EXPENSIVE KEYS WITH THE REMOTE HEAD, SO BRET PROMISED TO GET IT FROM THE PERSON WHO TRADED IT IN. THE PERSON COULDN'T BE REACHED SO BRET WENT THE EXTRA DISTANCE, HE NOT ONLY ORDERED IN THE REPLACEMENT KEY FROM MERCEDES , BUT HE GOT AN EXTRA ON FOR ME WHILE HE WAS AT IT!!!!!!! ABSOLUTELY A GREAT EXPERIENCE. I WOULD RECOMMEND BRET AND PLAZA MOTORS TO EVERYONE AND WOULD DEFINITELY BUY FROM THEM AGAIN. BRUCE CAMPBELL HARRISON, OHIO More