Plaza Lincoln - Service Center

Caring and fast I had a leaky tire and the dealership had a replacement on within one hour. Thank you. Thanks for the car wash too. Robert G was very responsive and J I had a leaky tire and the dealership had a replacement on within one hour. Thank you. Thanks for the car wash too. Robert G was very responsive and Jay was very helpful. More

Great service and everyone friendly. Easy to get appointment, service keeps you updated. Other people walking through ask how your day is going . Appreciate the fact that they detail the Easy to get appointment, service keeps you updated. Other people walking through ask how your day is going . Appreciate the fact that they detail the vehicle each time. More

Efficient We were in and out with very little wait time. Took care of our cabin filter, which was starting to show mold on it. Thanked them. We were in and out with very little wait time. Took care of our cabin filter, which was starting to show mold on it. Thanked them. More

Absolutely Fabulous Wonderful, the best of the best. The kindest people and best service. You can not go anywhere else to get such high quality and honesty. Wonderful, the best of the best. The kindest people and best service. You can not go anywhere else to get such high quality and honesty. More

Service Having trouble with the automatic Shuffle shut off feature. Robert, the service manager, had it checked out and found I had a bad battery. Replace the Having trouble with the automatic Shuffle shut off feature. Robert, the service manager, had it checked out and found I had a bad battery. Replace the battery under warranty. He also showed me how to use the Lincoln app with special features like Auto starting the car. I was unaware of this and it was helpful. He also reminded me that I was entitled to have the car picked up and returned for service and a loaner car would be provided. I've never used this feature before and made it more appealing to do in the future. Why no Service catagory with names listed like Sales? More

Awesome staff especially in service center I've had my Lincoln Mark Lt serviced a couple of times since I've moved to Florida. Very professional and I was in and out in a timely manner. I would I've had my Lincoln Mark Lt serviced a couple of times since I've moved to Florida. Very professional and I was in and out in a timely manner. I would higly recommend Plaza Lincoln. More

Very professional This dealership service center is top in customer service. Bobby Adams is very professional in his dealings in the service center. He kept me informed This dealership service center is top in customer service. Bobby Adams is very professional in his dealings in the service center. He kept me informed of the process and expectations. More

Unsatisfactory service call I thought it was going to be the common oil change, filter, lube and tire rotation … Had a loaner car and was contacted by the service rep Christie I thought it was going to be the common oil change, filter, lube and tire rotation … Had a loaner car and was contacted by the service rep Christie Cook that my vehicle was ready for pickup. We arrived at 9:45, got the bill and some quotes and recommendation for new Michelin tires. Waited for 45 minutes for the Lincoln MKX to be brought around. They said it was being washed. When the vehicle arrived we headed for home. After we got home, later that evening I noticed a dent and black mark on the driver side front fender near the wheel well on the fender. My assumption is that while rotating the tires, the black mark and dent were created by a dropped tire... I called service at 4:55 to let them know but was sent to voice mail of Bob, I think, so I explained the problem and asked him to call me. No call. Called the next day, Saturday, got the same voice mail Bob and left a second message. Still no call and its 1:30. Bob where are you? Just got this Share your experience survey so I'am answering it truthfully and will call again after I complete this survey. Hope I don't get Bobs voice mail again. More