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1,063 Reviews of Plaza Lincoln - Service Center
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August 31, 2019
Customer service women! My visit was OK. The cashier was exceptional in helping me, she deserves a raise!...as for the waiting room, It needs an upgrade and better supplies My visit was OK. The cashier was exceptional in helping me, she deserves a raise!...as for the waiting room, It needs an upgrade and better supplies ( not donuts and cookies) drinks were fine. Popcorn, hotdogs, fruits would be awesome! Christie More
by Kathleen
Verified CustomerEmployees Worked With
Christie and the lady in cashier's place on Tuesday 8/27
August 28, 2019
Awesome staff especially in service center I've had my Lincoln Mark Lt serviced a couple of times since I've moved to Florida. Very professional and I was in and out in a timely manner. I would I've had my Lincoln Mark Lt serviced a couple of times since I've moved to Florida. Very professional and I was in and out in a timely manner. I would higly recommend Plaza Lincoln. More
by Kathryndgr8
Employees Worked With
Robert (Rob), Russ Bennett
August 27, 2019
Very professional This dealership service center is top in customer service. Bobby Adams is very professional in his dealings in the service center. He kept me informed This dealership service center is top in customer service. Bobby Adams is very professional in his dealings in the service center. He kept me informed of the process and expectations. More
by BQUATT
August 17, 2019
Great experience, super easy, reliable and on point. I called in, told them what services I was needing. We set up a valet pick up day. They showed up on time. Great experience, super easy, reliable and I called in, told them what services I was needing. We set up a valet pick up day. They showed up on time. Great experience, super easy, reliable and on point. More
by Dac1240
Employees Worked With
My service agent
August 17, 2019
Unsatisfactory service call I thought it was going to be the common oil change, filter, lube and tire rotation … Had a loaner car and was contacted by the service rep Christie I thought it was going to be the common oil change, filter, lube and tire rotation … Had a loaner car and was contacted by the service rep Christie Cook that my vehicle was ready for pickup. We arrived at 9:45, got the bill and some quotes and recommendation for new Michelin tires. Waited for 45 minutes for the Lincoln MKX to be brought around. They said it was being washed. When the vehicle arrived we headed for home. After we got home, later that evening I noticed a dent and black mark on the driver side front fender near the wheel well on the fender. My assumption is that while rotating the tires, the black mark and dent were created by a dropped tire... I called service at 4:55 to let them know but was sent to voice mail of Bob, I think, so I explained the problem and asked him to call me. No call. Called the next day, Saturday, got the same voice mail Bob and left a second message. Still no call and its 1:30. Bob where are you? Just got this Share your experience survey so I'am answering it truthfully and will call again after I complete this survey. Hope I don't get Bobs voice mail again. More
by Rick O
Employees Worked With
Christie Cook, Robert Giugno
August 17, 2019
On time and thoroughly inspected. Will definitely come back for all my power stroke needs! Bobby Adams is a great and deticated person. Instead of just throwing parts at it, he took th Will definitely come back for all my power stroke needs! Bobby Adams is a great and deticated person. Instead of just throwing parts at it, he took the time to pin point the problems. More
by Thinner
Employees Worked With
Bobby Adams
August 15, 2019
Customer Service - Not like it used to be! I’ve been a customer at Plaza Lincoln since they also serviced Isuzu in 2003. Whenever I had overnight Maintenance on my vehicles I received a nice lo I’ve been a customer at Plaza Lincoln since they also serviced Isuzu in 2003. Whenever I had overnight Maintenance on my vehicles I received a nice loaner vehicle. The new policy is to send you to Hertz for a rental. The rental was a small entry level Nissan that smelled of cigarette smoke. The actual automotive care is top shelf, but customer service is not like it used to be. I think I will go elsewhere in the future. Bj More
by BILLANDTINAJONES
Employees Worked With
Rob - Service
August 15, 2019
replaced powder steering switch You have worked on my vehicle for 5 years and I wouldn't have anybody else take care of my car. I am a private individual . You have worked on my vehicle for 5 years and I wouldn't have anybody else take care of my car. I am a private individual . More
by TOMINA36
Employees Worked With
Christie Cook
August 07, 2019
Always a good experience My only complaint is always the length of time I wait. The people are always friendly and respectful. The atmosphere is pleasant. However, I do no My only complaint is always the length of time I wait. The people are always friendly and respectful. The atmosphere is pleasant. However, I do not appreciate the selection of the television channel More
by GDELANEY11
Employees Worked With
Robert Guigno
August 06, 2019
Really had their act together Fast friendly service and had all my data to fix my warranty issues right away and even washed my car for me. My hot rod Lincoln Fast friendly service and had all my data to fix my warranty issues right away and even washed my car for me. My hot rod Lincoln More
by Panaman38
Employees Worked With
Douglas Yoder
