Plaza Lincoln

Service The problem was resolved in a prompt manner. The food in waiting room could be better. Cookies at 9 am not my favorite. I have been going to this d The problem was resolved in a prompt manner. The food in waiting room could be better. Cookies at 9 am not my favorite. I have been going to this dealer for past 10 years. Donuts in the morning, as they previously had, preferable. More

Car Purchase This was one off the best car buying experiences of my life. The entire staff was professional and courteous. The whole process took less than three This was one off the best car buying experiences of my life. The entire staff was professional and courteous. The whole process took less than three hours. I will look at this dealership the next time I need a car. More

A Job Well Done My wife went to the Plaza Lincoln service department on September 30 to have two shock absorbers replaced under warranty. It went so well because of My wife went to the Plaza Lincoln service department on September 30 to have two shock absorbers replaced under warranty. It went so well because of assistant service manager Christie Cook. This problem occurred late Friday afternoon. I called Christie and she was able to hold two shock absorbers for me and get me a 9 am appointment the next Monday morning. They took my car in right at 9 am and the repair was done very efficiently. She communicated very well with my wife as to the status of the repair and had her back on the road in no time. I was very pleased with Christie’s work, as well as the mechanic. I was very pleased. More

Maintenance for 2011 MK I had a number of significant maintenance items perform for the car to make sure it’s running smoothly. Christy coordinated with the shop and did a g I had a number of significant maintenance items perform for the car to make sure it’s running smoothly. Christy coordinated with the shop and did a great job. She really is the best service manager I’ve ever dealt with. More

A Good Experience Took my Lincoln MKC to re have a mirror replaced. They had to order a part but got the part the very next day and my car was back to me by the 2nd d Took my Lincoln MKC to re have a mirror replaced. They had to order a part but got the part the very next day and my car was back to me by the 2nd day. Great service More

Nice way to do business! Ignore customers complaints. I recently traded in a real nice 03 Corvette for what I thought was a beautiful used 2014 Corvette. I paid top dollar and even was suckered in for th I recently traded in a real nice 03 Corvette for what I thought was a beautiful used 2014 Corvette. I paid top dollar and even was suckered in for the additional coverage/protection packages - snake oil! The day I first saw the vehicle and loved it and made a deal, the car looked great. Granted it needed some detailing and cleaning but nothing major. The next day I returned with my trade in and they swapped out my premium wheels on the 03 vette for the original stock wheels (that I supplied) so I could take my special wheels home. The stock originals had the tire pressure sensors and valve stems attached. When they changed out the wheels they removed the sensors and valve stems from my special wheels and must have put them on the stock wheels. Where the others went nobody knows. So now I am out tire pressure sensors and valve stems for my 4 wheels meaning I must go purchase them for $300+!!! That is where things went down hill rapidly. The 2014 vette was being cleaned up and "prepped" for me. After waiting a few hours I returned from lunch to find my new car ready to go but as I looked it over there were scratches in the paint on the upper front bumper and upper front fenders (extending down to the headlight lens). These flaws jumped out at me and I could swear they were not there the day before when I signed off on the deal. I mentioned this to my sales lady and she mumbled something and said little else. When discussing this with the business manager, who was trying to sell me those extra coverage warranties and nonsense, I declined them due to the high expense and we completed the paperwork. I found it very odd that nobody wanted to discuss my concerns and all seemed to turn their backs as if they were guilty of something. Funny that they all played dumb about this dilemma. I hate to accuse anyone or point the finger at anyone in particular but there was something very fishy going on. After taking the car home, the flaws and paint damage really bothered me. I called the dealer back the next day and returned the car for that "protective treatment" on the body and interior which I was assured would clean up the defects and look good. When I discussed this with the business manager, he did mention that he had a few good guys to handle this task except for one that he seemed very negative about. The end result was not much improvement but I wanted to get out of there and took the car home again. After a few more days I noticed the dash material starting to separate and pull away from it's tucked in areas around the HUD well and the upper vent grill. The dash material was coming apart for some unknown reason. This really upset me and I called the dealer back only to be put off and promised a call back - which never happened (twice). The sales gal was of no help and acted dumb, the sales manager was too much of a xxxxx to call me back so that left me with no help and I was on my own! I should have returned the vehicle and demand a refund - maybe even get my 03 back but I feared that I was just too upset and would have created a scene and probably thrown in jail. A local GM dealership assessed the damage to the dash and quoted me $3,649.74 to repair the damaged dash areas. So that's what you get when you foolishly buy a lemon from a shady dealer that possibly purposely vandalized my car prior to me taking home. Never again! I have filed formal complaints with the FTC and Lincoln and will share this horror story with anyone who listens. This dealership is the most disappointing and disgraceful when it comes to car dealers, not to mention thieves! Thanks Plaza for the lousy experience! The only positive note here is my special thanks to the wonderful lady in the title dept. (Kim Hunter). She was most helpful and a pleasure to deal with! More

Plaza always takes good care of me I have never had a negative experience at Plaza. Rob is great to work with and is a professional. He deserves a raise and soon I have never had a negative experience at Plaza. Rob is great to work with and is a professional. He deserves a raise and soon More

Good Communication Was called when expecting person to come for my car. All done in a professional manner. Car returned when expected. Loner car was left for my use. Gre Was called when expecting person to come for my car. All done in a professional manner. Car returned when expected. Loner car was left for my use. Great convenience. More

VEHICLE SERVICE VS CUSTOMER SERVICE Very happy with vehicle service. Unhappy with waiting area. Even Ford dealership has nice doughnuts. Lincoln has cheapo cookies (just a few) that l Very happy with vehicle service. Unhappy with waiting area. Even Ford dealership has nice doughnuts. Lincoln has cheapo cookies (just a few) that look stale, and not having breakfast yet were stuck in totally unfriendly waiting room with one newspaper for all. Of course the one TV was basically the same deal. When I take friend to her Honda svc we find a friendly little café with actual breakfast orders and service at table or counter to boot. Free van service to nearby shopping and etc. What a stodgy place Lincoln service area is... All for the privilege of purchasing and driving a much more expensive vehicle. Only consolation is the awesomeness of the vehicle itself which has totally spoiled us. . More

Superb Service Love the Ultimar finish that was applied to our new Nautilus. Scott walked us through the process & expedited several other small service items for wh Love the Ultimar finish that was applied to our new Nautilus. Scott walked us through the process & expedited several other small service items for which we did not have appointment. More