Plaza Lincoln

Russ Bennett (Assistant Manager) argued with me when I told him they put the wrong connector (pigtail) on for my trailer hitch. He even told me that all he promised me was a trailer hitch. I told when I told him they put the wrong connector (pigtail) on for my trailer hitch. He even told me that all he promised me was a trailer hitch. I told him I bought the 2.3 Consair because I wanted to be able to toe a heavier trailer. I told the sales people when I purchased the vehicle. He keep arguing with me instead saying something like "lets see what we can do" This was not the first time I had a problem with Plaza Lincoln and I have only owned the vehicle for a little over a month. After they installed the receiver for the hitch, they didn't have the connector as it was a new model and told me it would take approx. one month to get them in. A waited and waited but no one called. Not even to let me know it wasn't in yet. I had to call them (Mitchel Smith) the person who sold me the car 3 times just to have him call me back. The only one who seems to care was another sales person (Jay Bitzer) who did an exceptional job trying to correct the situation and he didn't even sell me the car. My recommendation would be if you want excellent care at this dealership, get a hold of the salesman Jay Bitzer. He seemed to care about the situation more than all of the rest there. I admit, I used some foul language (S....) and Russ Bennett told me he would throw me out if I used it again. Then when he was talking to a David Stone (General Sales Manager) he used the same word. He didn't like it when I asked him why it was OK for him to use that word but not me. I don't understand why Russ Bennett wasn't more caring about a problem they created. I did apologize to Russ Bennett before I left but he never apologized to me. Really left a bad taste in my mouth about his attitude. I only got really upset when they told me they weren't going to do anything about it because they didn't seem to know what I was even talking about. You would think that if your selling cars you would certainly know about the correct connector (pigtail) for a trailer hitch (receiver). Everyone who has ever hauled a trailer knows the difference between a 4 pin connector and a 7 pin connector. Especially when you are the Assistant Manager at the dealership. Maybe they should train their Managers better about Cars that they sell instead of just trying to '"JUST SELL A VEHICLE". More

Everyone is very nice and I am so glad that you are able to do this for me. I will have you do my next service. to do this for me. I will have you do my next service. More

Very good sales men.i enjoy the Lincoln avataor very much,one of the nicest car I ever own I would recommend this car dealership to any one much,one of the nicest car I ever own I would recommend this car dealership to any one More

Tom Story and his team at the collision center did an awesome job fixing up my car and tinting the windows. Thank you for the timely manner you completed it in. awesome job fixing up my car and tinting the windows. Thank you for the timely manner you completed it in. More

Pick up and delivery went without a hitch. Everyone was polite from the first phone call to the last delivery gentleman. Very pleased with everything. polite from the first phone call to the last delivery gentleman. Very pleased with everything. More

Best servicing dealership. Rob in service was excellent. The general manager was very nice. Very efficient and quick service for a battery replacement, oil change, and tire rotation. The general manager was very nice. Very efficient and quick service for a battery replacement, oil change, and tire rotation. More

Had my MKZ for a couple of weeks, and the a/c fan made rattling noises. Took in to find out what it was and have it fixed. Turned out to be a bent cabin air filter, which was replaced promptly. Great ser rattling noises. Took in to find out what it was and have it fixed. Turned out to be a bent cabin air filter, which was replaced promptly. Great service. More

I enjoyed my experience purchasing my vehicle at Plaza Lincoln. My sales personnels were excellent in customer service. I was very satisfied with the overall service of the dealership. Lincoln. My sales personnels were excellent in customer service. I was very satisfied with the overall service of the dealership. More

My last service was a 40,000 mile service , they dropped off a loaner took my car and serviced it and returned it same day , well done . Suggestion : make the loaner the model up from car being serviced . off a loaner took my car and serviced it and returned it same day , well done . Suggestion : make the loaner the model up from car being serviced . Mine was the new model I lease . Discouraged by how much smaller new model is , More

The dealer picks up the car for oil change and leave us a car behind. The sales people do not pressure their customers to buy a new car. car behind. The sales people do not pressure their customers to buy a new car. More