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Plaza Land Rover St. Louis
Creve Coeur, MO
131 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 131 reviews
April 18, 2018
Awesome Customer Service We experienced Customer Service at its best. The sales team was very knowledgeable about the vehicles, they went over and beyond making sure we were s We experienced Customer Service at its best. The sales team was very knowledgeable about the vehicles, they went over and beyond making sure we were satisfied and professionalism displayed from the moment we sat with Joe til the end. Kudos to the entire team! Very Satisfied customers. More
by Travelers18
Employees Worked With
Joe Liebmann
April 17, 2018
Marcus at plaza was a great salesman and very knowledgeable Great experience. Marcus was super helpful and answered all of our questions. Everybody in the dealership offered to help or Explain the process. I l Great experience. Marcus was super helpful and answered all of our questions. Everybody in the dealership offered to help or Explain the process. I loved that they sent somebody to the house to help program the garage door opener and gate opener in our neighborhood. Everyone went above and beyond… Overall a great experience. I will keep coming back. More
by Lanthon
Employees Worked With
Jenna in service is awesome, Marcus Chavers
April 16, 2018
Amazing service! The professionalism of our sales rep, Joe, was outstanding! We were very happy with the interactions of each employee we encountered, and Joe made ou The professionalism of our sales rep, Joe, was outstanding! We were very happy with the interactions of each employee we encountered, and Joe made our transaction smoother than most other vehicle purchases! We will highly recommend!!! More
by tdyber7
Employees Worked With
Rich, Joe Liebmann
April 14, 2018
Customer service Friendly, goes above and beyond for your needs . Great staff all willing to help. Made the whole experience great. Curtesy calls after a day to see ho Friendly, goes above and beyond for your needs . Great staff all willing to help. Made the whole experience great. Curtesy calls after a day to see how we like the vehicle and if we had any questions. They also have a guy come to the house to show us every gagget on the car More
by Brenda3820
Employees Worked With
Jenna, Joe Liebmann
December 29, 2017
Shut down while driving Terry in service Determined to keep my car until problem solved. Car shut down while driving. Had it towed. Service experienced the same problem. Had Terry in service Determined to keep my car until problem solved. Car shut down while driving. Had it towed. Service experienced the same problem. Had tech to drive home for the week end Inter mitten problem. Found loose cable that control fuel line and couple other connections. Thus far no recurring problems. Professional clean and courteous More
by Madalene
Employees Worked With
Terry in service
November 30, 2017
disappointed with the delivery of my xxType I had to call my salesman to inquire if my car was transported to the dealership the day before I was to take delivery.Only then wqs I told by him tha I had to call my salesman to inquire if my car was transported to the dealership the day before I was to take delivery.Only then wqs I told by him that it was in.Once paperwork was signed and I took delivery of the car my salesman Mark Springer told me he had someone in his office.I could wait to have him explain all the car"s features and controls or I could come back at a later time .I was not willing to wait until he was finished with his new customer.We agreed to for me to return to the dealership on the following Wednesday at 6:45 pm.When I arrived I was told Mark would be back in 5 minutes as he was taking a car in for detailing.I informed the person my wife and I had another engagement and could not wait..Another gentleman from Land Rover explained the cars features to my wife and I.Spending as much as I am for this xxType I would have expected much better service after the sale ..By the way I am Still waiting for the return of my overpayment from my $1000 earnest payment. Dr.Jeffrey B.Farb More
by Jeff0623
Employees Worked With
Mark Springer
February 25, 2017
Lack of Integrity Service Department Jason King lies, is disrespectful, rude is mad if you don't spend 3000.00 or more every visit. I know he has something between him and the mechanics. Jason King lies, is disrespectful, rude is mad if you don't spend 3000.00 or more every visit. I know he has something between him and the mechanics. If they recommend you fix something on your car even if it doesn't need to be. They make sure they leave a wire, bolt loose or whatever part needs to be repaired supposedly. Even if I only need a oil change after I leave that dealer ships service department something goes wrong with my vehicle. When I talk about getting second opinion Jason King pouts and says, let them fix it then those are not certified mechanics you don't know what those small corner garages are doing to your vehicle. So let me tell you I go in to have my oil change the service department offers frees car wash top off fluids. I say to Jason King will you please make sure all my fluids are topped off especially knowing I am out of washer fluid. Oh yes that's what we do. Every time they never do it. I called him out on it he makes excuses oh I will say something to the mechanic they know better. I thought if you are a excellent service rider who cares about his customers you would check them your self to make sure they were taking care of since I complained they forgot to the last visit. No he doesn't care just wants you to spend your hard earn money to give himself a fat check. At least he could keep his rude comments to himself and so respect to the paying customers. I wish and will tell everyone I know to never go to that dealer ship for service drive the extra miles to KC or IL or find a trust worthy corner garage that respects their customers and dose not put their customers lives at stake because of how they cause something to seriously go wrong with your vehicle as soon as they put their hands on thee gone etc. I will be contacting Landrover of America the news team and tell everyone I meet and know to never go to that dealer ship! Oh and yes Attorney Generals office of Missouri needs to know about this type of service they scam people on. Jason Ming should no longer have a job. More
by Landrover Patty
Employees Worked With
Jason King
November 07, 2016
Front grill Yes I had to get front grill installed which had fallen off my car anyway I called got hold of Jenna and she took care of me right away she is outstan Yes I had to get front grill installed which had fallen off my car anyway I called got hold of Jenna and she took care of me right away she is outstanding customer service specialist. She ordered the parts got me in right away and fixed my car. Thankyou! More
by Michelle Cullum
Employees Worked With
Jenna
September 14, 2016
Don't the your Rover to Plaza for Service I had my Range Rover towed because the key would not turn in the ignition. I told the service advisor a tiny piece of plastic had gotten into ignition I had my Range Rover towed because the key would not turn in the ignition. I told the service advisor a tiny piece of plastic had gotten into ignition hole and threw the vehicle into "lock out" mode. Jason King, the advisor told me that it's probably steering column. He called me an hour late after they looked into it and said it would be $6200 for a new steering column. I told him that is not true and this is probably caused by plastic falling into ignition switch. I refused to get it repaired and got it towed home. I did some internet research and put my key in ignition and tapped it with a screwdriver and it started!!! Problem fixed!!! And to top it off...the service guys left my gear shift cover off exposing wiring. Their excuse was they didn't know it was getting towed. Wow!!! They tried to get me for $6200. Plaza has no ethics!!! Never take your car there. I'm going to make sure I post this story at work (Monsanto) and I might call Fox2 News. I still have a print out of the estimate for $6200. More
by KRange
Employees Worked With
Jason King
March 11, 2016
Very Bad Service Department Never buy a Range Rover if you have to get it serviced at Plaza Motors in St. Louis. I have owned 2 different RR in the lat 13 years. They dont give y Never buy a Range Rover if you have to get it serviced at Plaza Motors in St. Louis. I have owned 2 different RR in the lat 13 years. They dont give you a loaner instead tell you they will get you a rental car which you have to pay for yourself or you can wait till the car gets done. They will argue with you over the phone. I once(the only time) got the RR detailed from them and they completely forgot to do the trunk and insisted this is their policy. My husband had to call the Sales Manager and had to get him involved to get the car re-done. The concept the customer is always right - doesnt exist at Plaza Motors Range Rover department. My husband owns a Lexus, but he has never had any issues with getting a loaner car - infact they provide him with the latest models of Lexus Cars. More
by fasty
Employees Worked With
Dont remember
