Plaza Kia

I inquired about their inventory through a third party (cars.com, Edmonds). A salesman, Roevelle, got back with me a couple of days later and said he would work up a quote on a Kia Sportage EX hybrid and (cars.com, Edmonds). A salesman, Roevelle, got back with me a couple of days later and said he would work up a quote on a Kia Sportage EX hybrid and get back with me that day. Two days later, I contacted him to see where we were and he understood that I live in NC, and if a deal was made, it would be a couple of days before I could pick up the vehicle. We worked out a deal and I let them know I would schedule a flight to pick up the vehicle and I put down a 1K deposit. After the deposit was secured, Roevelle informed me that they would hold the vehicle and then his superior, Robert McIlwain got on the phone and said he would check to see if they could hold the vehicle two days, TWO DAYS, and call me back ASAP. Three days pass with no contact, and they finally call me to see if I’m picking up the car. I told them I hadn’t heard from them and wasn’t going to book a flight if they weren’t going to hold the vehicle I had put a deposit on. Got a call from Robert the next day leaving me a message asking me to call him back, thought he had hung up the phone, but hadn’t, and I heard him telling someone that they had sold my vehicle out from under me and were going to try and push me to purchase a different color of the same vehicle. When I returned the call at least he was honest that they had sold my car, but no apology, didn’t even try and cover it up. Apparently it’s standard practice at Plaza. Took me over ten days, multiple phone calls and I had to go through the GM to get my deposit back, letting him know I had the recorded info about my vehicle being sold out from under me. Meanwhile, I worked a deal with another dealership for the same vehicle with a few small extra options included for $3500 less. THANKS PLAZA!! More

This place is crazy my car been there since February 2023 it’s about to be 2 months and I still don’t have my vehicle. I had to consistently calling twice every week just to check on the status of my car and it’s about to be 2 months and I still don’t have my vehicle. I had to consistently calling twice every week just to check on the status of my car and all I was told that they waiting for an approval during all this time they told me they don’t have a loaner car for me to use. And mind you when I brought my car in I had an appointment. It’s real ridiculous and frustrating. I never heard that it takes this long. NEVER BRING MY CAR THERE AGAIN!!!! Bad experience!!! More

I wish I would of took my Kia back to Northstar Kia in Long Island City. I took a second chance and took my car back to Plaza Kia where I got my transmission replaced and my car as never been the same. Long Island City. I took a second chance and took my car back to Plaza Kia where I got my transmission replaced and my car as never been the same. I need a new engine and it took them 6 months to fix, and then on top of that, after they told me to come get my car, they find out I need an intake manifold for the car. So that was on back order and that took two months and now I got my car back and it sounds like a truck the engine is still shaking the car drive like mess the car is so loud. I told them about it, and they test drive the car with me and I and they keep telling me the car is fine, so I took my car and now I am going to do a service with Northstar Kia where I should of keep going to, but I must say they was nice at Plaza Kia and gave me a car until my car was fixed. also, I am still waiting for them to pay the tickets they got on my car for parking it in the bus stops every day, I call don't worry about it we are going to take care of it. still fighting them on it. Please never ever never go take your car there, the people are very nice, but the service is terrible. More

I wish I could give this place 0 stars. Save yourself the headache and money. Don't ever go to this dealership! We got tricked into a smart buy which was the dumbest thing ever since we pla Save yourself the headache and money. Don't ever go to this dealership! We got tricked into a smart buy which was the dumbest thing ever since we planned on purchasing the vehicle in the long run. The MSRP was $31,030 and our contract had $36,883 as the Grossed Capital Cost (and we put $9,000 down and received a discount of $5,930.) Long story short, our $31,030 car ended up costing about $38,000) Someone please make this make sense. After driving off the lot I noticed dirt by the tire under carriage. I took it to a car wash and they said it looked like the car was in a construction site. This place will Rob you blind and take full advantage any way they can. I will never use this dealership again and neither should you! More

I came to plaza all the way from Ct. My salesperson Ashlee Cross was excellent. She stayed late for me and my wife to make sure I got the vehicle I came for. She even provided us with wa My salesperson Ashlee Cross was excellent. She stayed late for me and my wife to make sure I got the vehicle I came for. She even provided us with water and snacks after a 3 hour drive to Plaza Kia. More

Please at ALL COSTS DO NOT BRING YOUR VEHICLE FOR SERVICE, PARTS, OR BODY WORK. I would even warn you about purchasing your vehicle here. Trust me when I say this: this place is filled with dishonest SERVICE, PARTS, OR BODY WORK. I would even warn you about purchasing your vehicle here. Trust me when I say this: this place is filled with dishonest and incompetent employees in every department!!! Don’t walk…Run from here. I’m a New York State Registered medical professional. I have nothing to gain here. People and businesses such as these should not be allowed to do business. More

I had a terrible experience at this dealership, they will tell you everything you want to hear up until you sign the contract…. And after that they will treat you with no respect or care. I was consistently tell you everything you want to hear up until you sign the contract…. And after that they will treat you with no respect or care. I was consistently lied to by salesman and given an absurd amount of false information. Moral of the story, Do not buy a car here. It was my worst nightmare More

I've had the best experience purchasing my first new car at plazakia. All the people were so great. Their service was exceptional. If you wanna experience the same as me please head on at plaza kia right no at plazakia. All the people were so great. Their service was exceptional. If you wanna experience the same as me please head on at plaza kia right now in Brooklyn. You will thx me later...One love Kia More

Bought my Kia Forte 2021 in CASH. Kia reported as leased. Now 1 1/2 yrs still havent received the title. Employees, supervisor, manager nor Escalation has helped me. All promises , n Kia reported as leased. Now 1 1/2 yrs still havent received the title. Employees, supervisor, manager nor Escalation has helped me. All promises , no call backs very frustrating. Not a good customer service experience. They took my cash and clearly don't care about customers afterwards. Miriam R. More