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Plaza INFINITI

Creve Coeur, MO

Overview
Reviews
4.4
126 Reviews
Call Dealership (314) 919-8039

755 N. New Ballas Rd

Creve Coeur, MO

63141

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Showing 126 reviews

February 01, 2023

We are the proud owners of a QX60! We had the best experience purchasing our vehicle. The facility was clean and the sales people were welcoming. More

by Althea/Anthony Taylor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richie DiFeo, Anthony Jones
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Helpful
December 28, 2022

Awesome service - very helpful service center. Repairs completed promptly with great communications. Recommend Plaza Infiniti. Will return. More

by diane.pickler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Calandro
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Helpful
December 03, 2022

I enjoyed the dealership it was clean everyone was welcoming as soon as I entered. I was immediately waited on. More

by Mijalen1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert D'Alto
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Helpful
November 27, 2022

Plaza Infiniti is a highly regarded dealership with professional staff who ensures that your purchase experience is positive by treating its customers respectfully. I have purchased four cars from them More

by ast_dst
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Oldham
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Helpful
October 12, 2022

Service is slow and service reps are not helpful. They had my car for 2.5 days before they even checked in as received. More

by Anna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew
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Oct 14, 2022 -

Plaza INFINITI responded

Anna, thank you for the review. Our goal is to provide every customer with a professional, thoughtful customer service experience so I am disappointed to hear of your experience with us. I would appreciate the opportunity to learn more about your issue with the hopes of finding a resolution. Please contact me at 314-919-8230, so that we can discuss this in further detail. Steve Massey, General Manager

Helpful
September 27, 2022

The is a great dealership with fantastic customer service. I will recommend my friends and family More

by lakeshad
Customer Service
Recommend Dealer
Yes
Employees Worked With
Anthony Jones
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Oct 04, 2022 -

Plaza INFINITI responded

Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

Helpful
September 02, 2022

Not the same as it used to be. But I’ll come back Thank you More

by kvking11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Jones
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Helpful
August 31, 2022

For a high line dealership they are lacking people who care about service and the people who come into maintain their vehicles. More

by Infiniti395
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
service advisor didn’t give me his name
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Sep 03, 2022 -

Plaza INFINITI responded

Hello and thank you for taking the time to leave a review for us. We constantly strive to provide top-notch service experiences to all of our guests, and I’m sorry to hear that we’ve let you down recently. I’d like to speak with you personally to address any concerns you might have regarding your review. At your convenience, please contact me at 314-919-8230. We are grateful for any feedback you can provide and will utilize this to improve our guest experiences. Best, Steve Massey, General Manager

Helpful
August 02, 2022

The sales staff was very knowledgeable and helpful throughout the leasing process of our Infiniti QX60. More

by marksr52
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Capstick , Mike Barnstead
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Helpful 1
May 23, 2022

Always happy with the customer service. But…I waited over 2 hours for a simple oil change and tire rotation. Didn’t even get the car wash. Too long More

by Valcalhoun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na
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Jun 07, 2022 -

Plaza INFINITI responded

Thank you for the positive review! We always appreciate your feedback and will use it to improve our guest experience in the future. Safe driving!

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