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Plaza INFINITI

Creve Coeur, MO

Overview
Reviews
4.5
177 Reviews
Call Dealership (314) 919-8039
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755 N. New Ballas Rd

Creve Coeur, MO

63141

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Showing 177 reviews

January 07, 2024

When I called for my appointment, I was told all was needed for 25k maintenance was oil change. Somehow, Rick always pushes his customers to a lot more. $600 for 1.5 year car maintenance feels a lot. Th More

by ssuprun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick
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Jan 09, 2024 -

Plaza INFINITI responded

We are sorry to learn of your experience. Our team will get with Rick to see if we can identify your customer info and we will reach out. Optionally, you can reach our team at (314) 299-5226 and you may request to speak with Aj Calandro. Thank you and we hope to have the opportunity to address your service concerns.

January 07, 2024

The old team was very consumer friendly and this new team is very dry and guarded. More

by tarnazg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
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Jan 09, 2024 -

Plaza INFINITI responded

Thank you for your feedback. We are sorry that you feel this way, however we would love to have the opportunity to address your concerns. If you have a moment, please give us a call at (314) 582-3685 and you may request to speak with Malcolm, Gage, our GM. Thank you and we hope to get your experience turned around.

January 03, 2024

Wouldn't take my car anywhere else. Excellent service, curteous servicemen who explain all aspects of service. I have been dealing with Plaza Infiniti for ten years and wouldn't go an More

by vidoyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Barnstead, Ron Oldham, Anthony Jones, Robert D'Alto
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December 29, 2023

Quick responses. Pleasant accommodations although disappointed that a loaner wasn’t available to avoid Covid & other health exposure. More

by Bronxgirl.2762
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember name of young woman. I wasn’t overly impressed.
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December 15, 2023

Just purchased vehicle. Very helpful and accommodating. Very pleased with service and all representatives. Will use again for next service More

by Snmtme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Bertillo
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Dec 19, 2023 -

Plaza INFINITI responded

Thanks so much for your business. We hope you're enjoying your new vehicle.

November 24, 2023

Matthew, the services advisor, is highly knowledgeable and professional. Each visit is consistently marked by respect and a welcoming smile. The repairs on my car were executed with excellence, and my veh More

by leetoya5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew (Services Department)
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November 16, 2023

Pleasant experience . Everything was properly performed and in a speedy manner. There is nothing more to say . More

by Sspinks3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Oldham
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October 27, 2023

Everyone was friendly. Dealership was clean with adequate space to work. Service great with minimal wait time. More

by Veronica Williams
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan
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June 29, 2023

Knowledgeable Service Advisor and satisfactory repairs. Responsive to customer’s concerns. Friendly and peasant atmosphere. More

by beji
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jimmy , Service Department
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June 03, 2023

Professional as always-Morgan was very helpful and keeping me updated with my car service status. More

by cawest0718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Barnstead, Matt Tannehill
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