Plaza Hyundai

WAIT WAS VERY LONG..GOT THERE AT 1030A. OUT AT 330P After receiving car was disappointed that exterior not washed and interior not vacuumed. I think this should be an extra service. Shameful!!!!! WAIT T After receiving car was disappointed that exterior not washed and interior not vacuumed. I think this should be an extra service. Shameful!!!!! WAIT TOO LONG More

Jacob was very professional and thorough Jacob was excellent, very professional and thorough. My car was fixed in timely fashion! Just make sure to make an appointment early! Jacob was excellent, very professional and thorough. My car was fixed in timely fashion! Just make sure to make an appointment early! More

Long wait. The wait was very long , my apointment was for 2:00 pm and I got there @ 1:40 pm . Because it was back-up I had a long wait. I had to ask how long ag The wait was very long , my apointment was for 2:00 pm and I got there @ 1:40 pm . Because it was back-up I had a long wait. I had to ask how long again i have to wait before the car is ready. It so happen that the car was ready but it was across the street, so the service advisor wouldn't of know riteaway when the cas was ready. I did not leve there until 5:30 pm and i had other things to do. More

Only good for regular oil changes and be prepared to wait. The only good thing about this dealership is that it's close to my house and service advisers are polite. Unfortunately there are no real mechanics wo The only good thing about this dealership is that it's close to my house and service advisers are polite. Unfortunately there are no real mechanics working there and the whole operation is a complete xxxx show. I have two Hyundai's and I practically live there now. My cars are now starting to fall apart at 35000 miles and it takes 2-3 visits and hours of negotiations and road tests for every simple repair other than an oil change. Even an oil change takes about half a day and last time they put regular oil in my car after I clearly requested synthetic a few times. It takes 45min to drop the car off and get signed in and 45min to 1hr to get the car out of the lot at pickup. Car was damaged by one of the parking attendants in the past and had to sit in the body shop for 3 days to be repaired. Last time I brought the car in and they called me the next day and told me that car is ready for pick up. When I arrived it turned out that nothing was done because mechanic could not replicate the noise. I guess they don't know how to perform simple tests with car on the lift. Once manager was involved it took one more day to identify the problem but they had to order the part. When part arrived they said I have limited time to replace it before they send it back to factory. when I brought the car in 20 days they told me that part they received was incorrect. Now there is a broken motor mount that they do not want to repair due to factory instructions to reset everything first and keep driving as is till next oil change. Second car had check engine light turned off by them twice and now does 10mpg avg in the city. They are saying they can not honor warranty to repair intake manifold which is a common problem on 2015 Sonatas because check engine light is not on at the moment. Meanwhile I know at least two other people with the same car and the same problem getting the same run around by Plaza. They turned off my check engine light 3 times already but do not fix the problem since there are no codes now. The service advisers are swearing it's not their fault and there is no one to be held responsible for anything there. No one really cares, they are just doing the bare minimum to get rid of you and get the next one in while saying they are giving 110% and it's all corporate policy not to repair. The only person who seems to be able to get things done there is manager Collin but he has no time to oversee what mechanics are doing so the car just sits there for hours until owner comes in and starts complaining. If you are buying a Hyundai, make sure you sell it before it hits 35k miles! That warranty they advertise is false advertising. More

oil change Good service and price. Coupons offered were accepted. Waiting time was not too long for service to be completed. No waiting when vehicle was accepted Good service and price. Coupons offered were accepted. Waiting time was not too long for service to be completed. No waiting when vehicle was accepted for service More

Efficient and Effective Jacob was friendly, efficient and presented all possible options for my situation and we concluded on the best way to proceed for the best outcome. Jacob was friendly, efficient and presented all possible options for my situation and we concluded on the best way to proceed for the best outcome. More

Good all around Our experience was great, Andrew Vrankovic was very pleasant to talk with as well as helpful. He helped make the process of trading in and buying a ne Our experience was great, Andrew Vrankovic was very pleasant to talk with as well as helpful. He helped make the process of trading in and buying a new car very easy. We did not feel pressured to buy, and we were given a reasonable trade in value. More