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Plaza Hyundai
Brooklyn, NY
1,124 Reviews
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July 19, 2018
They give car dealerships a bad name - I will not even go into all the details of bait and switch that these folks pulled. When those sorts of things happen you almost kind of expect it fro I will not even go into all the details of bait and switch that these folks pulled. When those sorts of things happen you almost kind of expect it from a car dealership. What I cannot tolerate is outright theft. On day one, I come in to lease a car and after signing the lease agreement I pay the amount that is due by giving them my card information. The car is coming from another location so I had to return the next day in order to pick it up. This is where the bait and switch shenanigans and extra payments begin, but again, that is not the focus of this review. That day, I noticed that on the prior day, instead of charging me once, they charged my card twice for the amount that was due. I brought this to their attention and they acted as if they didn't know what I was talking about though it was right there in my account in black and white. They went on to say that it's probably some sort of glitch and that its a pending charge that won't actually go through, but that if for some reason it does go through they will refund it. You guessed it, the charge did go through and when I called them to refund this, suddenly the manager I need to speak to is never around. I email back and forth with the sales person with whom I was dealing and suddenly all she can say is that she told her boss about it and would get back to me. This was in April, it is now mid-July and I still have not heard anything from them. These people rely on it not being worth your time to come all the way down to their showroom and wait it out, waiting for the appropriate people to confront and everyone else always plays dumb like they don't know what is going on. This is not bending the truth or misleading advertising, this is THEFT pure and simple. More
by Disapointed
Employees Worked With
Frances Cadet, Mohammad Hamdan
June 23, 2018
A VERY costly experience. Last November I received a call from Plaxa Hyundai’s sales department. They told me that if I would return the Hyundai Sonata I was leasing, from them Last November I received a call from Plaxa Hyundai’s sales department. They told me that if I would return the Hyundai Sonata I was leasing, from them, that I could buy or lease a new car. Furthermore they assured me that there would be no cost to me even though there was 5 months left on the lease. Nothing could be further than the truth. Neithe salesman nor his manager ever went over the leased vehicle with me. In December when I got the invoice for the leased vehicle I called Hyundai Finance only to find out they were never informed the vehicle was surrendered to Plaza. Then, after another month I received another invoice from Hyundai Finance for late fees and damages they found on the leased vehicle. I told them that I had purchased damage coverage insurance when I initially leased the car and that I had to bring it to the attention of Plaza Hyundai Sales Department. I called and spoke with two different people who promised they would look into the issue. I never heard from them again and it cost me over $700.00. More
by bgreenwald1
Employees Worked With
James Lalanne
June 19, 2018
Phenomenal customer service courtesy the helpfulness and the professionalism that was shown by Nancy Jesus and Britney were outstanding. Each person made you feel that your ca courtesy the helpfulness and the professionalism that was shown by Nancy Jesus and Britney were outstanding. Each person made you feel that your car will be taken care of ! More
by Abby
Employees Worked With
Brittany, Jesus, and Nancy
May 31, 2018
Great Experience!! James Lalanne is very professional, personable and helpful! He made the experience of my lease easy and negotiated a great deal for my budget. if you James Lalanne is very professional, personable and helpful! He made the experience of my lease easy and negotiated a great deal for my budget. if you are shopping for a new car he will take great care of you! Highly reccomend. Thanks James for going above and beyond! More
by Coll2018
Employees Worked With
James Lalanne
January 17, 2018
GENERALLY POSITIVE LEASING EXPERIENCE We just leased out third Sonata from Plaza. In this go-round, our sales associate was Kevin Crespo. My wife and I found him to be most helpful and kno We just leased out third Sonata from Plaza. In this go-round, our sales associate was Kevin Crespo. My wife and I found him to be most helpful and knowledgeable, and would recommend him if you’re looking to buy or lease a Hyundai. He was very familiar with the dealership’s inventory, and was quickly able to locate the car that met our specifications. He was also diligent in keeping us informed with updates when out-of-town weather issues delayed the arrival of our new car. It was then delivered when promised, and he has since followed up with his offer to help with any subsequent questions or problems. His enthusiasm and good humor were most appreciated. There are two areas of the process that need some serious attention. The first is the back-and-forth between the salesperson and his managers as the terms of the lease are being negotiated. The multiple “back office” discussions that played out while we sat patiently in the showroom seemed to go on forever…and when we finally agreed on the terms of the deal, along came Phase Two -- the meeting with the Finance Department to entertain and weigh some available, optional coverages, and to complete the paperwork (including credit check, insurance documentation and DMV issues). When we finally left the dealership, we checked our watches and were horrified to discover that we’d been there for more than five hours! There must be a better way. Past experience tells us that this time-warp is probably not unique to Plaza Hyundai -- it seems to go with the territory…but it shouldn’t have to. More
by RADARMAN
Employees Worked With
Kevin Crespo
December 27, 2017
Finally got my truck Clarence was a blessing he was the best I always wanted a Santa fe sport but my credit wouldn't allow me but Clarence mad it possible I love plaza hyu Clarence was a blessing he was the best I always wanted a Santa fe sport but my credit wouldn't allow me but Clarence mad it possible I love plaza hyundai More
by mollypercacuet
Verified CustomerEmployees Worked With
Clarence Cannon
December 22, 2017
Plaza Hyundai review Rep Kevin was very helpful and informative. Helped me leave with a car that was within my budget. My overall experience was ok, as all staff tried to Rep Kevin was very helpful and informative. Helped me leave with a car that was within my budget. My overall experience was ok, as all staff tried to ensure that I was comfortable and offered refreshments and food due to the long process More
by chalana.m84
Employees Worked With
Kevin Crespo
December 22, 2017
A great sucess. Kevin crespo was the salesman. He was straight about the information he gave me. And tried his best to work the numbers outfoe me .and helped me under Kevin crespo was the salesman. He was straight about the information he gave me. And tried his best to work the numbers outfoe me .and helped me understand everything. I am very happy with my new car. And Mohammad Hamdan helped me with all the leading information.he was very nice too. More
by maryloubarcia1960
Employees Worked With
Iggie was very nice too and helpful.
December 22, 2017
Superb Customer Service If you're looking for Superb Customer Service, go to Plaza Hyundai and I am sure you will walk away satisfied like I was. If you're lucky ask for Ms. If you're looking for Superb Customer Service, go to Plaza Hyundai and I am sure you will walk away satisfied like I was. If you're lucky ask for Ms. Mejia, she is magic and will get you into a new car in no time. Everyone I came in contact with was friendly and offered to help. Couldn't have asked for a better experience. More
by delta0383
Employees Worked With
Maribelle Mejia
December 20, 2017
My new sonata I’m so excited to have my new Hyundai Elantra John and Clarence was great I would recommend to all my friends and family members I love plaza hyundai I’m so excited to have my new Hyundai Elantra John and Clarence was great I would recommend to all my friends and family members I love plaza hyundai More
by angellinalebron
Employees Worked With
Clarence Cannon
