Plaza Honda

Excellent Sales Experience. I've read some shaky reviews on Google about in-person visits to this dealership. I cannot speak on that, because my negotiations and the purchase wer I've read some shaky reviews on Google about in-person visits to this dealership. I cannot speak on that, because my negotiations and the purchase were all done comfortably from my house, via phone and email. I live in Northern NJ, and it's quite a distance negotiating traffics from where I am to the Plaza Honda location in Brooklyn. There are closer dealerships to where I am, of course, but none have given me the right deal. Fortunately, this is probably one of very few and first dealerships that have adjusted to the ongoing COVID-19 hazards so well, where the customers are no longer required making their way to the dealership and spending long hours on in-person negotiations. I've reached out to about 25 dealerships looking for the right deal, and very few came even close. Plaza Honda not only offered me the best deal, but also provided excellent service in negotiating all the details. In particular, I want to thank Jocelyn Navarro, who has been in charge of the entire process from start to finish. Right from the start, she was direct (in a positive meaning of this word) and focused on all details without any unnecessary chatter that salesmen usually incorporate. It took several days from the time I first reached out and spoke with Jocelyn, to the day the car was delivered, and all this time Jocelyn was sharp, professional, very well organized and detailed, and always available, even when I called or texted her after hours. From my perspective, Jocelyn is the very model of a sales representative that customers will love to work with. The deal I received for the brand new CRV, and the great experience I've had with Jocelyn, all led to another sale. It just so happened my friends were looking for a CRV, as well. Jocelyn quickly worked out all the details, and we ended up actually buying 2 new CRVs together. Sure, there were few hiccups along the way, but Jocelyn was very quick to act upon and fix any issues that occurred. And yes, both cars were delivered to our location in NJ! We did not need to drive to Brooklyn to pick them up. Most of this was handled by Johann, who's in charge of the delivery process. Johann was very professional, nice, and caring, making sure our cars were both prepped well, and delivered with utmost care. We kept in close phone contact from the time the cars were getting ready, all the way until delivered. If you end up getting your car delivered, ensure Johann is personally involved in the process, and you will not have to worry whatsoever. All in all, my experience was excellent, largely due to Jocelyn and Johann. If you're lucky enough to work with them on your next car purchase, you will be in great, capable hands! Jocelyn, Johann, I wish you all the best, and once again, thank you for all your hard work!! And I know a lot of work was also done by other people (finance, service, etc.), so my thanks also go out to those unnamed heros, too :) More

Did not keep their word on paying car off lease return We were not told of the of the $1195.00 for preping the vehicle. AS you can see- no were on the Honda COntract does it show the amount of $1195. I was We were not told of the of the $1195.00 for preping the vehicle. AS you can see- no were on the Honda COntract does it show the amount of $1195. I was explained that amount after I called and questioned with Mr. weeks " why didi the car go from $23945.00 to $28,697.00. So no we did not agree to that amount. Also, the salemen Mr. Parvez said that the car would be paid in total if we " purchase another vehicle" which we did. Mr Parvez never explained that ther ewould be a fee for returning the lease. I went ot see Mr. weeks, and he told me" if I understood from Mr. Parvez "that the car would be apid off" then Plaza Honda would pay the lease end amount. He told me to wait for Mr.Parvez to come back from Vacation and discuss with him. I did speak to Mr. APrvez and I'm still waiting for an answer. They over charged us $1195.00, which they should take off the loan and also pay for the lease end. As of this date they have not paid the lease end- which they never disclosed when we purchased the car More

I had a good experience with Lawrence Hinds. Just recently bought another Honda Car from Plaza Honda. Lawrence was the best salesperson there with me. He was patience, friendly and such hard working recently bought another Honda Car from Plaza Honda. Lawrence was the best salesperson there with me. He was patience, friendly and such hard working person. I never felt pushed or disrespected. All my needs were answered. He was working beyond his duty. I will definitely recommend anyone to see him first in Plaza Honda. More

A wonderful experience at Plaza Honda with Mr. Hinds My family has been going to Plaza Honda, and working with Mr. Hinds since 2007. Every time our experience is the same! Mr. Hinds is patient, respect My family has been going to Plaza Honda, and working with Mr. Hinds since 2007. Every time our experience is the same! Mr. Hinds is patient, respectful, and knowledgable of the inventory and features of the vehicles of Plaza Honda. We went to get my Mom a new car on this visit and within a few hours we left with exactly what she was looking for. I will definitely be back within the next year for our next Honda purchase! More

Service department is horrible, they have no customers service training or respect. they are very immature and they're lack of knowledge is. Is only exceed by a peanut. Brought a part of honda. The warran service training or respect. they are very immature and they're lack of knowledge is. Is only exceed by a peanut. Brought a part of honda. The warranty said 5 years. It only been 3 years. Called honda and explain what's going. Was told to bring the vehicle in to check and see what's wrong with it. Mind you am a certified mechanic. So i know what's wrong with my car. Now they're telling me it's this and that. And that's the reason why am having the problem. In short, they think everybody is stupid. All they're trying to do is sell you stuff you don't need. In short. I will never ever buy another honda again. Honda Plaza is a bunch of thieves. And they don't know what they're be talking about. More

This is my second Honda from , Plaza Honda and I have to say for the second time in 10yrs my experience has been a pleasure. Thanks to Mr Lawerence Hinds, thank you so much for your patience and caring atti say for the second time in 10yrs my experience has been a pleasure. Thanks to Mr Lawerence Hinds, thank you so much for your patience and caring attitude in getting what I wanted . You’re the best ! More

Mr. Hinds was very respectful patience and professional with me. He was knowledgeable about cars. He went above and beyond to make sure I chose the right car for me and my family. I highly recommend him. T with me. He was knowledgeable about cars. He went above and beyond to make sure I chose the right car for me and my family. I highly recommend him. Thank you for assisting me Mr. Hinds More

I stopped into Plaza Honda and met a very pleasant salesman Lawrence Hinds. With his professional demeanor I was able to purchase a HRV. I was happy with the process and the seamless experience I had salesman Lawrence Hinds. With his professional demeanor I was able to purchase a HRV. I was happy with the process and the seamless experience I had with sales and the final delivery of my vehicle. Thank you so much Mr. Hinds. I would recommend this dealership to my friends and family. More

This is my fourth leased vehicle from Honda and I am very pleased once again to have dealt with Mr. Hinds. He delivers excellent customer service. pleased once again to have dealt with Mr. Hinds. He delivers excellent customer service. More

Great service by Mr. Hinds and the finance team. Got a great deal on a Accord 2.0 with horrible credit. They made it happen! great deal on a Accord 2.0 with horrible credit. They made it happen! More