Plaza Chrysler Dodge Jeep Ram - Service Center

My initial conversation with Norman was pleasant I arrived and received exemplary service from Norman and Ernesto I was wondering if there was anything that would remove love bugs Ernesto spoke of a p arrived and received exemplary service from Norman and Ernesto I was wondering if there was anything that would remove love bugs Ernesto spoke of a product that was great for me and I am very glad he mentioned it more car got washed and it looked like the day I bought it wonderful service from your service dept More

Good job and fast work. Got me out of there fairly fast add a add a adda add a add a add a addd a word. add a add a adda add a add a add a addd a word. More

Jennifer in the service department was very helpful. Not only did she arrange the service without an appointment, she also respected my time waiting for my vehicle's warranty work to be completed. Accolade only did she arrange the service without an appointment, she also respected my time waiting for my vehicle's warranty work to be completed. Accolades to the parts department for having the needed parts on hand. More

I was greeted immediately and my issue was rectified in a timely manner. The person (Norman Kingsley) taking care of me was very professional and courteous. timely manner. The person (Norman Kingsley) taking care of me was very professional and courteous. More

Jennifer was the most pleasant person I have dealt with in a long time. She made it so easy for me even at the end of the day, at the end of the week. When everyone else was so ready to go. Thank you Jenn in a long time. She made it so easy for me even at the end of the day, at the end of the week. When everyone else was so ready to go. Thank you Jennifer. More

After dropping off truck for service, was called and asked where my key for wheel locks was, I don’t have wheel locks. Was called back, they said they had wrong truck. Wa called later and told parts wou asked where my key for wheel locks was, I don’t have wheel locks. Was called back, they said they had wrong truck. Wa called later and told parts would have to be ordered, even though they had known what was needed. Left truck overnight, picked up mid afternoon next day, and found the fog lamps I ordered and left my truck for weren’t installed. Called back, was promised twice they would get back to me, and they didn’t. Very unhappy with service department and price. Would not recommend. More

Jennifer handled the appointment by phone and Jeremy met me as I drove up. I was 15 minutes early. They took the van shortly after I got there and I had the van back in 40 minutes. Love that efficiency. me as I drove up. I was 15 minutes early. They took the van shortly after I got there and I had the van back in 40 minutes. Love that efficiency. More

4/5 service appointments have been a disaster. I purchased a maintenance contract when I bought my Jeep in May 2019. While I love the sales staff, the service department almost ALWAYS fails to give purchased a maintenance contract when I bought my Jeep in May 2019. While I love the sales staff, the service department almost ALWAYS fails to give me credit for my service contract. The one time they did get it right, the lady who told me yesterday, Jennifer, "we don't honor that contract any longer" was the "newbie" who got it right last time. I about had a canary when I was being charged $130 for an oil change and air filter after a 2 1/2 hour wait with an appointment scheduled. I had a few choice words about how a company cannot just take away a service contract without letting customers know before they are charge insane prices for service. The manager decided to give her a lesson as to how it should have been done, like telling the customer up front how much it will cost to be done. Jennifer then claimed she was too new and made a mistake. So I guess it was a rookie mistake two and a half months ago when she did it right? I have two more oil changes left on my contract and I refuse to go back to that service department to utilize them. I'm taking my business back to Mazda and will purchase another Mazda, or go to Orlando, Daytona or Tampa for my next vehicle, with no service contract. The guys do a great job, but the people that have signed me in and checked me out are definitely clueless. The manager, David Steed, I believe, has dealt with me almost every single time (except when he was on vacation and the poor guy couldn't access my account to credit the oil change, as the manager was the only one who had access to that info, so he gave it to me for free). More

Pleasant staff, efficient. I’ll go back for service and for sales. Lot is small and tightly packed. Not easy to enter or exit. Waiting area clean Was not given key code/transponder number with new key for sales. Lot is small and tightly packed. Not easy to enter or exit. Waiting area clean Was not given key code/transponder number with new keys. Not happy about that. I paid extremely high price for new keys. More

Jeremy Ulecki and David Steed worked hard to solve a difficult problem in getting a duplicate key fob made for our 2018 Jeep Cherokee...Thanks! difficult problem in getting a duplicate key fob made for our 2018 Jeep Cherokee...Thanks! More