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Plaza Chrysler Dodge Jeep Ram - Service Center

Inverness, FL

2.8
128 Reviews

128 Reviews of Plaza Chrysler Dodge Jeep Ram - Service Center

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October 31, 2020

Reccomendation: It would be nice to have updated info on our repairs every 30 minutes or so. I sat and waited for 4 hours until I was told my car was ready. Job was to be about 2 hours to complete. More

by BLUEGOOSE431
Recommend Dealer
Yes
Employees Worked With
Steven Bowman
Nov 01, 2020 -

Plaza Chrysler Dodge Jeep Ram responded

Thank you for your review and recommendation following your recent visit to our Service Department. Your patience with what sounds like a longer than usual wait is definitely appreciated. We strive to provide the best services possible to all our customers and your comments will be helpful in tweaking any area that may require additional attention. Thanks again for your feedback.

October 31, 2020

Service was as usual. Two hours for an oil change. I would like it to be faster, however I have been using Plaza for many years and this seems to be average. More

by robrey51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Kingsley
Nov 01, 2020 -

Plaza Chrysler Dodge Jeep Ram responded

Thank you for this 5-star review of your recent visit and for your years of loyalty to Plaza CDJR. Your opinions are valuable and help us to identify any areas where we may need to consider improvements. Your patience, your feedback, and your recommendation are appreciated. Thanks again.

October 31, 2020

came in for a oil change, tire rotation and check a squeaking noise. Said noise may be the rear shocks. Said our tires were about ready to be replaced. Offered to sell us new tires. We declined. Called More

by khawkeye3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jennifer Michaels
Nov 01, 2020 -

Plaza Chrysler Dodge Jeep Ram responded

Hello and thank you for this review. We place a high priority on providing the best possible services to all our customers with each and every visit and are saddened to know that your expectations were not met during your recent visit. Our team of professionals in our Service Department is committed to conducting business with integrity, honesty, and transparency. We hope you will continue to allow us to serve you in the future and look forward to seeing you again. Thanks again for your input.

October 29, 2020

Great job. Came in for an oil change and also got the tires rotated. Got in and out quick with no problems and the job was done right. More

by mikeandmarina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Michaels
Nov 01, 2020 -

Plaza Chrysler Dodge Jeep Ram responded

Thank you for providing this great 5-star review of your recent visit and for your recommendation. We are serious about customer satisfaction and want all our customers to be happy. Providing timely and professional services is a top priority for our dealership. We look forward to seeing you again soon!

October 28, 2020

Everyone was very friendly and I was done with the airbag recall in an hour. The waiting room was very clean and fresh coffee was ready. I was there at 8am Saturday morning. More

by bmurph20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Jones, Norman Kingsley
Nov 01, 2020 -

Plaza Chrysler Dodge Jeep Ram responded

Thank you for this great review of your recent visit to our Service Department. We are happy to hear that you enjoyed your early morning appointment and found our facilities very clean with fresh coffee ready. We take customer satisfaction seriously and appreciate your review.

October 25, 2020

Service department is great. I would have given 5 stars but my dash display was not returned to my setting and my seat was moved and not returned. It’s the tiny attention to detail that will put them over More

by chad.lokken
Recommend Dealer
Yes
Employees Worked With
Gator
Oct 29, 2020 -

Plaza Chrysler Dodge Jeep Ram responded

Thank you for providing this feedback about your recent experience with our Service Department. Your feedback is valuable and helps us identify areas that may require additional attention for our customers. We appreciate your feedback, your business, and look forward to serving you again in the future!

October 23, 2020

Contact and communication with Jeremy was good, my only gripe is , that having a Chrysler 300c I had expected at least a vacuum if not a wash, of the car. My wife drives Lexus/Toyota and her car comes back More

by SWKUZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeremy Ulecki
Oct 29, 2020 -

Plaza Chrysler Dodge Jeep Ram responded

Thank you for your feedback about your recent visit to our Service Department. Your feedback is important as it lets us know how our customers view our services and ultimately creates opportunities for improvement. Thanks again!

October 22, 2020

Bought a new Cherokee in Los angles, drove cross country to visit my parents, needed an oil change before driving to Nashville and took my car to Plaza, where I was able to show up without an appointment as More

by amyshafer19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Michaels, Norman Kingsley
Oct 29, 2020 -

Plaza Chrysler Dodge Jeep Ram responded

Hello Am,y and thank you for taking the time to provide this great review of your recent visit to our Service Department and your recommendation. Seeing that you had a 5-star experience is the best thing we could hope for. Thank you for choosing Plaza CDJR and we look forward to seeing you the next time!

October 22, 2020

I had a very pleasant visit. The employees treated me like a VIP. I will continue to get my car serviced here. This was my first time there. More

by seminolelady66
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Bowman
Oct 29, 2020 -

Plaza Chrysler Dodge Jeep Ram responded

Thanks so much for this great 5-star review. We take great pride in knowing that our customers are happy with their dealership/service department experience. We believe that our customers are VIPs and look forward to the opportunity to serve you again in the future.

October 21, 2020

Service was fast and painless as far as wait times and pricing. They even fixed the recall that I had without me mentioning it when I was checking in, in the same amount of timeni expected to be there for More

by do11.face
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Michaels, Norman Kingsley
Oct 21, 2020 -

Plaza Chrysler Dodge Jeep Ram responded

We appreciate this great review of your recent visit to our Service Department! Your feedback is important and lets us know that we are on track with providing the type of outstanding customer service and experiences that we want each and every one of our customers to have when they visit our dealership. We appreciate your business and look forward to seeing you again!

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