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Plaza Chrysler Dodge Jeep Ram - Service Center

Inverness, FL

2.8
128 Reviews

128 Reviews of Plaza Chrysler Dodge Jeep Ram - Service Center

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November 26, 2020

Jeremy was very helpful scheduling and explaining service performed. Also tech went along for test drive to make sure all the issues needing service were addressed. More

by fdngg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Ulecki
Nov 28, 2020 -

Plaza Chrysler Dodge Jeep Ram responded

Thank you for reviewing your recent visit to our Service Department. We strive to provide total customer satisfaction and are glad to hear about Jeremy's helpfulness. Your business is appreciated!

November 26, 2020

Appreciated the honesty and quality care I received when dealing with a warranty issue on my 2014 Jeep.Jeremy was great on updates to the progress and delivered my Jeep back when he said he would ! More

by indyjeep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Ulecki
Nov 28, 2020 -

Plaza Chrysler Dodge Jeep Ram responded

Outstanding! Our goal is to ensure that every customer has a 5-star experience when they visit our dealership. We are elated to learn that you appreciated the honesty and quality care you received and that Jeremy was great on updates and delivered your vehicle in a timely manner. We appreciate your business and look forward to seeing you again!

November 25, 2020

I appreciate the help I got from Rob with my service. He is very professional and I trust him with my vehicle. My service advisor is new so I have to say he is good. I’ve had many and I say many negative ex More

by blasher1313
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Jones
Nov 28, 2020 -

Plaza Chrysler Dodge Jeep Ram responded

Thank you for this 5-star review of your recent visit to our service department and for the compliments about Rob's, Dale's and Gator's efforts. We continuously review the feedback from our customers and make changes and improvements based on their opinions and suggestions. It is good to hear that you had a "refreshing" experience and recognize the professionalism of our staff. Thanks again for your review!

November 25, 2020

Norman is extremely personable and super helpful. He cares about his clients and makes sure to consider what is best for both client & vehicle needs. More

by LiZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Kingsley
Nov 28, 2020 -

Plaza Chrysler Dodge Jeep Ram responded

Thank you LiZ for your review of your recent visit to our Service Department. Customer opinion and recognition of the efforts of our staff is so important and we appreciate your feedback about Norman's professionalism. Total customer satisfaction is our goal. We always go the extra mile to ensure we are meeting our customers' needs and are happy to have you as our customer!

November 21, 2020

My Service Advisor was Jennifer Michaels. Jennifer did a outstanding job working with me to get my Compass repaired. She was cautious and professional. EXELLENT ! More

by steven
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Manager, Jennifer Michaels
Nov 23, 2020 -

Plaza Chrysler Dodge Jeep Ram responded

Thank you Steven for this review of your recent visit to our Service Department and the efforts of Jennifer Michaels who did an "outstanding job" and demonstrated excellent professionalism in the repair of your Compass. We appreciate your feedback and your business!

November 20, 2020

Was not happy that tire balancing was not included in tire rotation. Was not happy that tire balancing was included in tire rotation. Need 25 words!!! More

by ARVIE1727
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
don't know
Nov 23, 2020 -

Plaza Chrysler Dodge Jeep Ram responded

Thank you for this review of your recent visit to our Service Department. We apologize that, although you provided a 4.5-star review, you were not totally satisfied with the services you received. Your feedback is helpful and will be considered as we move forward in our efforts to ensure that we are providing the types of services needed by our customers. Thanks again!

November 20, 2020

Service was fine. I had trouble with the tires and everything was checked to make sure there were no leaks. Oil change was performed. Vehicle was done in a timely manner. Cannot give five stars bec More

by steveannaust
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Kingsley
Nov 23, 2020 -

Plaza Chrysler Dodge Jeep Ram responded

Hello and thank you for sharing this information about your recent visit to our Service Department. We want all our customers to have a 5-star experience each time they visit. Great value is placed upon feedback and this will be considered as we move forward with our efforts to ensure that we are providing services that meet our customers' needs.

November 14, 2020

Very thorough and kind. They reviewed the invoice with me for accuracy and made necessary corrections. Facilities were neat and comfortable. I enjoyed the visit. Good coffee! More

by diannewills88
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Ulecki, Jennifer Michaels
Nov 17, 2020 -

Plaza Chrysler Dodge Jeep Ram responded

Hello Dianne and we thank you for the great review of your recent visit to our Service Department. We work hard to ensure that all our customers have the best experiences possible with every visit and your feedback confirms that we are meeting those goals. We are happy to have you as a customer and look forward to seeing you again!

November 11, 2020

My jeep looks quite pretty. Everything was completed as per my request. My jeep is very happy. Jennifer and Dale were extremely helpful and courteous. More

by crussler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Jones, Jennifer Michaels
Nov 17, 2020 -

Plaza Chrysler Dodge Jeep Ram responded

Thank you for this 5-star review of your recent visit to our service department and your comments about the efforts of Jennifer and Dale. We love hearing from happy customers and look forward to seeing you again!

November 09, 2020

My appointment was for a check engine light. staff was courteous, and professional. spoke to me about my vehicle. replaced an air filter while there. service time was no less than expected. very satisf More

by GBSAS1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Michaels
Nov 10, 2020 -

Plaza Chrysler Dodge Jeep Ram responded

Thank you for sharing your recent experience with our Service Department and your recommendation. We are happy to know that you were "very satisfied" with the results and that we exceeded your expectations regarding the amount of time taken to perform services to your vehicle. We are always here for you!

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