Plaza Chrysler Dodge Jeep Ram - Service Center

Excellent vehicles. Unfortunately, horrible communication with parts and service. Ex recalls( there where 2). The 1st one I initiated the call to parts. Extensive wait f Unfortunately, horrible communication with parts and service. Ex recalls( there where 2). The 1st one I initiated the call to parts. Extensive wait for part. The 2nd( which is extremely urgent as it deals with the coolant agent , which can result in fire to vehicles and potential passengers) I was promised a call from the parts department, when the part was in, never came. I’m talking months. I let it go to to have issues, but again no promised call. Again, I initiated the call. Insult to injury, a slap in the face; they were fully stocked. It gets worse. Service reported, again with my initiated call( 4, 1/2 hrs in) left a voicemail, that was return 1/2hr. The recall required a 2nd part- not in stock!! Bottom line- parts and service get a low grade for communication to each other. More importantly to the consumer. Now I’m onto day 2. I had anticipated 1 day. Reality is; I’ll receive my vehicles, day 3. Obviously, I would have gotten the recall done. It would have been helpful to know in advance it would take 3 days. Sadly, I endured many excuses More

Came in for an oil change and left with a new car. It was not expected was not expected More

Had a small hiccup after I bought my jeep but Dale made it right and I would still drive 8 1/2 to buy from them again. By far the best dealership. it right and I would still drive 8 1/2 to buy from them again. By far the best dealership. More

Great service and very knowledgeable as well as professional. Will definitely ask for Jeromy again. He was thorough and explained everything that needed to be done to my vehicle professional. Will definitely ask for Jeromy again. He was thorough and explained everything that needed to be done to my vehicle More

Friendly knowledgeable service team. Kept me updated on the progress of my routine maintenance service and was very pleasant to converse with. With the tasks completed the Service Tech went over the resul the progress of my routine maintenance service and was very pleasant to converse with. With the tasks completed the Service Tech went over the results and findings to keep me up to date on my vehicles health. More

EXCELLENT, POLITE, KNOWLEDGEABLE, PROFESSIONAL SERVICE. FROM OUR PHONE CALL TO EXITING THE SERVICE DEPARTMENT WE WERE IMPRESSED WITH THE EMPLOYEES. EVERYONE IS ALWAYS FRIENDLY & PROFESSIONAL. FROM OUR PHONE CALL TO EXITING THE SERVICE DEPARTMENT WE WERE IMPRESSED WITH THE EMPLOYEES. EVERYONE IS ALWAYS FRIENDLY & PROFESSIONAL. More

Extremely great service and done for us when we brought the van in without waiting, also very courteous. Best service from a dealership for us the van in without waiting, also very courteous. Best service from a dealership for us More

For the most part I am happy with Plaza. The reason for a 3 star is that I took my Wrangler in for mounting and balancing of 5 tires. The fist thing was that they broke two studs off. That cost me an extra $ 3 star is that I took my Wrangler in for mounting and balancing of 5 tires. The fist thing was that they broke two studs off. That cost me an extra $150 + new wheel locks and an extra day in the shop. On top of that they damaged a center cap witch I did'nt notice until I got home. More

I needed new tires on my Dart. They did a good job! Fast and Efficient and Good Pricing. Hats off to Detail for the Courtesy wash and vacuum! and Efficient and Good Pricing. Hats off to Detail for the Courtesy wash and vacuum! More

The service department was friendly helpful and professional. I was very satisfied with their work and the price. I would recommend them and I plan to keep my car service by them . Thank you professional. I was very satisfied with their work and the price. I would recommend them and I plan to keep my car service by them . Thank you More