Plaza Chrysler Dodge Jeep Ram

Make sure you READ the contract! We tried to negotiate online, as dealerships are doing t his lately and we have done it in the past and have been very successful with that. They tol We tried to negotiate online, as dealerships are doing t his lately and we have done it in the past and have been very successful with that. They told us that they were giving “great” deals if we came in to deal directly with them. We were reluctant because we know what happens...long days there, but we went. We got an email that morning saying the price on the 2018 Dodge Journeys were lowered to $19000.00 ish. There were other “possible” discounts on top of that. We had a USAA discount of $1000 and we used their financing, even though we had our own bank financing for a cheaper rate, to get an additional 500.00 off. When we talked to the sales person we told her we didnt want to talk “payments” because we know how that works, we said we want to talk “out the door” price. We told them we were planning on putting money down and told them how much money we had. We in no way told them that our “out the door” price was including our down payment. Since when does anyone ever mean that! The whole time we negotiated we were asking them, this is out the door right?? Yes right. When we agreed on the numbers, 4 hours later, then waiting for financing, our finance gal never went line by line and by that time, we felt we had negotiated the numbers and get us the heck out of there. BAD IDEA. They had us financing the entire “out the door” price. The numbers were so fudged on the contract you couldn’t tell if you were coming or going. We called the next morning thinking they made an error but they didnt. They would not negotiate with us..and why would they..they got our money. More

Went the extra mile to help with warranty issues. Rob the Service Manager was very helpful in trying to resolve issue with Life time power train warranty. Went out of his way to call former dealership Rob the Service Manager was very helpful in trying to resolve issue with Life time power train warranty. Went out of his way to call former dealership to get repair order of service performed. Even Faxed my copies of repair orders to FCA to help with denied warranty issues.. More

Pleasant We found the staff to be very helpful and our sales consultant,Phil Clyde was very up front about the cars we looked at.We would recommend both to our We found the staff to be very helpful and our sales consultant,Phil Clyde was very up front about the cars we looked at.We would recommend both to our friends. More

They are great until you sign your contract My name is Patricia Beetle and in December I bought a 2016 BMW , there was a part missing off the front, was told it was ordered and would be there th My name is Patricia Beetle and in December I bought a 2016 BMW , there was a part missing off the front, was told it was ordered and would be there the next day , so when I signed the contract I didn't worry about the i owe you paper because it was supposed to be ordered already and coming next day. That was a big mistake,I guess you can't trust anyone anymore. I called and called asked to talk to several people, got the run around and still am 4 months later. Talked to manager who got snotty with me and found out part was never ordered. Another guy named Richard tried to help me but ordered the wrong part after drove 20 miles to get there and now am getting the run around again. And this was the second vehicle we brought this year from them , where is the customer appreciation? Apparently it is with my part , missing. Shane Dempsey was my salesman who really disappointed me , at least Richard Conner tried to help me when everyone gave me the run around. More

Used Car in Bad Shape My husband and I purchased a 2005 Chrysler 300C just over a month ago. Immediately, the hood latch fell off (broken and glued back on), the A/C vent My husband and I purchased a 2005 Chrysler 300C just over a month ago. Immediately, the hood latch fell off (broken and glued back on), the A/C vent knobs fell off (broken previously), and within 3 days the check engine light went on. We went back in a week to have them replace a broken mirror that was broken when we bought it, but they made us pay for. We complained and threatened to write a poor review, so they had us come back in a week to fix the hood latch and put in a new temp sensor. They ordered the wrong parts for the A/C vents, so that requires another 3 hour trip to get fixed. On Friday, with less than 3000 miles in and just over a month, the brakes were making horrible noises. The back rotors were totally destroyed. Today, we are having it fixed at our shop--new brake pads and rotors on back and new brake pads and rotors turned. All this after Plaza claimed that it passed their multi point inspection prior to sale. We will never shop there again, and encourage others to avoid this dealership. More

Great Buying Experience Excellent sales department Phillip Clyde got me in the car that I really wanted and was able to meet everything I was asking for. This was my first "n Excellent sales department Phillip Clyde got me in the car that I really wanted and was able to meet everything I was asking for. This was my first "new" vehicle purchase and it was a great experience, there was no pressure and it was a simple process! They are great at Plaza Dodge! More

Awesome dealership!!! I completed application online and with in a few minutes I received an email from Tony Holmes and a phone call. He was very polite, and was very effic I completed application online and with in a few minutes I received an email from Tony Holmes and a phone call. He was very polite, and was very efficient and not one of those pushy salesman that you normally meet at other dealerships. In a matter of minutes he had all my paperwork ready and to the finance manager who was also very polite and had us on our way . If you are looking for a vehicle, I urge you to go see them at Plaza. More

Satisfaction Excellent sales people did not rush me. Explaining every thing took there time explaining Went for a test drive again discussed the value of my2 Excellent sales people did not rush me. Explaining every thing took there time explaining Went for a test drive again discussed the value of my2013 chrysler for trade More