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This rating includes all service center reviews, with more weight given to recent reviews.
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1,306 Reviews of Plaza Cadillac - Service Center
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November 20, 2018
Vehicle that didn’t get washed I brought my vehicle in for warranty service. I did not get a call that the vehicle service was done. I had to call. The vehicle was not washed when I I brought my vehicle in for warranty service. I did not get a call that the vehicle service was done. I had to call. The vehicle was not washed when I picked it up and I waited 15 minutes to have it brought from the back lot for me to pick it up. More
by Rschuh01
Verified CustomerEmployees Worked With
Greg Yager
November 20, 2018
Great and on time Straight forward and to the point on what needs to be done for fixing my car. In and out in a reasonable amount of time Straight forward and to the point on what needs to be done for fixing my car. In and out in a reasonable amount of time More
by Fran0128
Employees Worked With
John Bach
November 16, 2018
Timely, Easy, and thorough I made my appt online and everything went as planned with just a small delay.I made my appt online and everything went as planned with just a small de I made my appt online and everything went as planned with just a small delay.I made my appt online and everything went as planned with just a small delay. More
by bensadrian
Employees Worked With
Harry
November 15, 2018
Check engine light problems Steve in service is the Greatest. My problem brought me back 3 times but it finally was resolved. He was very good at explaining everything and work Steve in service is the Greatest. My problem brought me back 3 times but it finally was resolved. He was very good at explaining everything and worked with my frustrations about it not being fixed the first and second times He was good at giving me daily updates while my vehicle was being repaired the last time More
by Lou
Employees Worked With
Steve in service
November 10, 2018
Top notch service Easy to schedule and reschedule. Prompt service. Short turn time. Took good care of car and questions. Service department was a pleasure to work with Easy to schedule and reschedule. Prompt service. Short turn time. Took good care of car and questions. Service department was a pleasure to work with. More
by HJEMMETT7
Employees Worked With
Hairless Harry A. In service.
November 10, 2018
Very friendly, extremely professional Plaza Cadillac has always has always been a class act. Everyone is always friendly and attentive and experienced. You are very informative and I left Plaza Cadillac has always has always been a class act. Everyone is always friendly and attentive and experienced. You are very informative and I left assured my vehicle would preform as it should. Thank you. More
by PEGGYRALPH6462
November 09, 2018
Exceptional Job My wife Debbie and I visited the dealership to repair her 2012 SRX. We can't say enough good things about the way we were treated and the professional My wife Debbie and I visited the dealership to repair her 2012 SRX. We can't say enough good things about the way we were treated and the professionalism we experienced at Plaza Cadillac. Our service consultant, Steve Wiggins respected our time and made the visit seamless. he is a great ambassador for this company, they need to promote him and give him a substantial raise. More
by JimZiegler
Employees Worked With
Steve Wiggins
November 09, 2018
Rear door/sunroof Rear door was not working properly and rattle in my sun roof. A new arm was ordered and installed and a rear view mirror was removed from my sunroof. Rear door was not working properly and rattle in my sun roof. A new arm was ordered and installed and a rear view mirror was removed from my sunroof. More
by JUDYLP4564
Employees Worked With
John Giovanetti
November 08, 2018
Patrick’s at Plaza is the BEST The team greats you immediately upon arrival to assess your needs or appointment, they take care to keep the car clean with accessories in the vehicle The team greats you immediately upon arrival to assess your needs or appointment, they take care to keep the car clean with accessories in the vehicle and they deliver results in a timely and professional manner. Patrick is the service manager and he works right along side of his team when they are busy to assure the work gets done. Teamwork makes the dream work! More
by Laura339
Employees Worked With
Patrick Bianchi
November 04, 2018
Computer programming Had to have new amp programmed into the vehicle so the radio would play again. They did it and stero now works perfectly. I am rocking down the road Had to have new amp programmed into the vehicle so the radio would play again. They did it and stero now works perfectly. I am rocking down the road again More
by Rbrown
Employees Worked With
Maria Franco, John Giovanetti
