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Plaza Cadillac
Leesburg, FL
1,867 Reviews
Plaza Cadillac was established in October of 1995, and consistently ranks as one of the nation’s top Cadillac dealers for sales and customer satisfaction. Our primary areas of sales and service are here in Lake and Sumter counties, but many of our customers come from throughout the State of Florida.
We take tremendous pride in the level of service that we provide, and we do it by keeping in mind all of the expectations that our customers have for premium dealership. We are dedicated to making sure that our customers drive off of our lot feeling completely satisfied their purchase or service experience. We are passionate stewards for Cadillac who take pride in helping our customers celebrate their success. We realize that consumers don’t buy Cadillacs because they have to, but rather because they want. Driving a Cadillac is a reward to yourself for your hard work and achievements, and we are here to help.
Since our opening in 1995 we have supported our local community to give back as much as possible. We are active in the local Chambers of Commerce, civic organizations and support many local charities. By dealing with Plaza Cadillac, you also help support these wonderful local causes.
We offer you our sincere gratitude for your consideration. Without you, none of this would be possible.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,867 reviews
December 01, 2018
Poor communication from service dept. Came in with my 2014 cts 2.0t due to multiple check engine lights and rough idle. 44k miles on car. Technician believed exhaust valve had broken. Rece Came in with my 2014 cts 2.0t due to multiple check engine lights and rough idle. 44k miles on car. Technician believed exhaust valve had broken. Received a phone call advising me car was 3 weeks out of warranty, and 4k miles out of warranty. Repairs for a broken exhaust valve would be approx. $800. Advised dealer to proceed with repairs. While doing research on common 2.0t problems, I learned there was a 6 yr. 60k. mile powertrain warranty. I called dealer back, and was told yes, the warranty will cover exhaust valve under warranty. Several days later I asked for a loaner car, which I received a few days later. After a week I was told the whole motor was being replaced for a cracked piston, and car would be done in another week. When I picked my car up, the dash lights had a mind of their own, going bright and dim. Dealer advised they would call me with a solution, after a week never did. The night after getting car with a new motor, low oil light came on, car was a quart low. The oil life was also never reset as my new motor was indicating 67% oil life. Would not take my lawnmower in for service. If you like not having any communication with the people working on your vehicle, please use this service dept. More
by CTSowner13
Verified CustomerEmployees Worked With
Steve, harry
December 01, 2018
Good buying experience I was able to get a vehicle I was happy with in a short period of time. The salesman, manager and other staff were pleasant to work with. I would rec I was able to get a vehicle I was happy with in a short period of time. The salesman, manager and other staff were pleasant to work with. I would recommend this dealership to friends. More
by Mike C
November 30, 2018
Cadillac XT 4 Experience Everything was great the staff,the service,the friendliness and even the donuts. John Was courteous from the beginning and work hard To make the deal Everything was great the staff,the service,the friendliness and even the donuts. John Was courteous from the beginning and work hard To make the deal work I like the fact he never had that give up attitude More
by Airforce1
November 30, 2018
2012 Silverado 1500 LT Christopher was so easy to work with and straight forward in his dealing with us. Never felt pressured and he went out of his way to make sure that t Christopher was so easy to work with and straight forward in his dealing with us. Never felt pressured and he went out of his way to make sure that the vehicle was detailed and ready to go. He even found a CD in the CD player that we had missed taking out of our old car! Can't thank you enough. Mark was very organized and made the signing process a breeze. He took a lot of time explaining the different warranty options and customized them to meet our needs. Thanks Mark for making the financing experience so easy. Rick meet us on the lot and when we said that we were there to see Christopher he took us right to him and made sure we were taken care of. Thanks Rick. Everyone at Plaza Cadillac was smiling and ready to answer any questions. Thanks for making us feel welcome. Everyone from the manager on down could not do enough to make sure our needs were being met. Paul & Judith Walling More
by truckguy
November 30, 2018
New car purchase .The staff were very helpful and friendly. Everyone made us feel welcome. Were considerate and very helpful. We have done business before with this dealership and have always been pleased. Than Everyone made us feel welcome. Were considerate and very helpful. We have done business before with this dealership and have always been pleased. Thanks for making the experience so great! More
by Good deals mcm
Employees Worked With
November 29, 2018
On Time Was at the dealership at scheduled time. Car was in and serviced. Mechanical work completed on time. Car returned clean and all work done sati Was at the dealership at scheduled time. Car was in and serviced. Mechanical work completed on time. Car returned clean and all work done satisfied me. Thanks for doing the service as said it would be. More
by WBILBEV
Employees Worked With
November 29, 2018
SRX 30,000 miles service and CUE repair Called ahead to tell Service about failure of CUE. They ordered the parts and everything was ready when I arrived. I waited as they said it would on Called ahead to tell Service about failure of CUE. They ordered the parts and everything was ready when I arrived. I waited as they said it would only take about two hours. Comfortable waiting room with coffee and donuts. Service was completed on time and car delivered repaired and washed. Very satisfied with all service provided. Everything covered under the warranty. More
by HerbW
Employees Worked With
Service people
November 28, 2018
Great experience purchasing a car from this dealership. Robby who sold me the car was an amazing car salesman. Very friendly and helpful! I would purchase a car from h purchasing a car from this dealership. Robby who sold me the car was an amazing car salesman. Very friendly and helpful! I would purchase a car from him again. More
by Trace14
Employees Worked With
Rob Giovanetti
November 27, 2018
XT5 Purchase It's a team environment. Everybody seems to be working together to create the best possible outcome from service to sales. Business- like, but friendl It's a team environment. Everybody seems to be working together to create the best possible outcome from service to sales. Business- like, but friendly. More
by DOCCROCKER
November 27, 2018
Excellent overall Appropriate wait. Service dept listened and we both talked to ensure understanding of issues. No complaints whatsoever. Always have a great experience Appropriate wait. Service dept listened and we both talked to ensure understanding of issues. No complaints whatsoever. Always have a great experience at Plaza Cadillac. More
by JJKK1206
Employees Worked With
