Plaza BMW

n Sept. 2010, I purchased a 2007 328i that had a factory warranty until March of 2011 or 50,000 miles- whichever came first. Later in September, I purchased a BMW "factory" extended warranty to take me unti warranty until March of 2011 or 50,000 miles- whichever came first. Later in September, I purchased a BMW "factory" extended warranty to take me until 70,000 miles. I paid $2360 for the warranty and was told it would take effect the day my factory warranty expired. I had several issues with the car- lifters, rough idle, repeated stalling, etc. and decided to trade it in in May 2011. So it was only on the extended warranty for 2 months- during that time I had no claims against it. I expected a large portion of my warranty payment back. Instead, I was told I would receive $700.00 back because the mileage is prorated from mile "0" - not when the warranty took over. I went in today (5/28) to speak to Ed Federmann- General Manager of Plaza Motors in St. Louis, MO to discuss my situation. He said," I am working." I said, " it looks to me you are just walking around." He replied," I am the general manager, that's what I do." The business manager who sold me the warranty also indicated he had no idea that's how it worked- that he "just sold the extended warranties." Avoid Plaza like the plaque. Worthless!!! More

Went to dealership to get my 2007 BMW worked on for warranty work. It had 49,000 miles. Took Mark out to show him a 2 inch crack on my driver side seat and 2 large lumps on my passenger side seat. M warranty work. It had 49,000 miles. Took Mark out to show him a 2 inch crack on my driver side seat and 2 large lumps on my passenger side seat. Mark immediately said, I can tell you this will not be covered by BMW. I asked to speak to the Service Manager. The service Manager came out and looked at it and said that the crack is from normal wear and tear and that there is a special way that people should get in and out of their BMW's and I have probably been doing it wrong to cause this crack in the seating area of the seat. I looked at him like he had 5 heads and asked him if he had really said something so stupid and then I asked him if they conduct classes to teach people how to get in and out and how to sit properly in their BMW's when they sell these cars. Of course he said No. They took a picture of the crack and sent it to the BMW Factory and a day later called and said that it was not going to be replaced or fixed under warranty. So, I have to live with this on a car that just has 49,000 miles. I also needed them to look at my brakes that made a loud gripping noise everytime I applied them. Mark called today and said that they have test driven the car and cannot reproduce this sound and the service manager cannot hear it either. The lumps in the passenger seat are getting fixed because they happen to be the airbag sensors poking up and that was the reason that my airbag lights kept going off. Mark called to tell me that they replaced the cushion in that seat and fixed the sensors. I asked him if they tested the seat warmers since they took apart the whole seat, he said, Oh yeah I am sure they are fine and working. I told him that I wanted them to go and make sure that they were fine and working. Unbelievable..... I will never go back to Plaza again and I will tell as many people as possible to not go back there. They are running a very unprofessional and unethical business. More

Shawn was my service advisor and i had been to this delaership becuase i was hearing some weird noise from my engine.Shawn was very helpful to get me quickly into a loaner car and get me going to my wo delaership becuase i was hearing some weird noise from my engine.Shawn was very helpful to get me quickly into a loaner car and get me going to my work.He followed up the same day to let me know what the issues were and how long it would take to complete the work.He waqs very professional in continuously following up with me with the status of the vehicle and was really helpful in explaining what happened and how the work had to be performed.He made sure the vehicle was delivered to me on time as promised.The best part i liked about him and more about this delaership is their frankness in telling the truth. I was afraid i had to sell the car and Shawn advised that my car was as goood as any other car and all work would be warrantied by BMW all over the USA> It gave me a a lot of confidence and i am sure i saved atleast 5000 dollars in selling this and buying another one. I would strongly recommend you to ask for Shawn and strongly recommend this dealership just for the fact that they are honest , modest and very friendly.If you have any questions feel free to contact me . More

My wife purchased a BMW from Plaza about 3 months ago and loves it. I enjoy driving the car when I get a chance to, which is limited. Therefore, I just purchased a BMW from Bob Salzman. 2nd car he has sol loves it. I enjoy driving the car when I get a chance to, which is limited. Therefore, I just purchased a BMW from Bob Salzman. 2nd car he has sold us in 3 months. The dealer and Bob make the buying experience what it should be. Thank you. More

Mike and Shawn were very friendly and helpful! Shawn has always helped me with my service repairs and explaining what's wrong and the criticality of whats needed right away. This is very helpful to someone always helped me with my service repairs and explaining what's wrong and the criticality of whats needed right away. This is very helpful to someone who is not familiar with auto repairs. They made my experience a great one! Thanks Guys! You will definetly see me again! Cherell Tatum Satisfied Customer More

The best car buying experience ever! For 16 years I drove Nissan vehicles (they were good cars, too), but decided to give BMW a test drive. Jason was so helpful, friendly and knowledgable, I drove awa drove Nissan vehicles (they were good cars, too), but decided to give BMW a test drive. Jason was so helpful, friendly and knowledgable, I drove away with a great deal. In this competitive car dealership world, Plaza BMW is the best in St. Louis and strongly recommend you give them a chance to prove the same to you. More