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Plaza BMW

Creve Coeur, MO

4.7
312 Reviews

11858 Olive Blvd

Creve Coeur, MO

63141

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Showing 312 reviews

January 30, 2012

WORST SERVICE for the reasons below. ---OVER SOLD ME AN WORST SERVICE for the reasons below. ---OVER SOLD ME AN EXTENDED WARRANTY ON CANCELLATION THEY DELAYED MY REFUND PROCESS ---Within a month my car w More

by pra789
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dean Engledow
January 05, 2012

A car buying experience can be very stressful, however working with Mike Kuhlmann and Plaza BMW the whole experience was very enjoyable. Mike made me feel like my needs around buying a car were his number More

by Bmeise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Kuhlmann
Jan 06, 2012 -

Plaza BMW responded

We would like to thank you for taking the time to write this great review on Mike and our dealership. We are very proud of our team here at Plaza BMW, and it is encouraging to know that Mike was able to make your car buying experience enjoyable and stress-free. We hope that you are enjoying your new car and please don't hesitate to stop by if your ever need anything; we're here to help! We look forward to your next visit and thank you again! Check us out on Twitter and Facebook for our current specials. Regards, Ed Federmann General Manager

January 02, 2012

The customer service at the Plaza was friendly and professional. Randy made sure we were happy with every aspect of our selection and that we were comfortable while waiting. This company even went s More

by dparis1207
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Wernig
Jan 03, 2012 -

Plaza BMW responded

We would like to thank you for taking the time to write this review on Randy and our dealership. The whole team at Plaza BMW works very hard to make sure our guests are completely satisfied and it's encouraging to hear of your exceptional experience. Congratulations on your new X5 and we look forward to your next visit! Please feel free to contact us if you have any questions or concerns. Also, be sure to follow us on Twitter and Facebook for our current specials. Best, Ed Federmann General Manager

December 12, 2011

I drove to Missouri to look at cars after talking with I drove to Missouri to look at cars after talking with Tracy at Plaza Motors. I had previously been looking at cars in Evansville's D Patrick and wa More

by chef1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracy Cox
Dec 13, 2011 -

Plaza BMW responded

On behalf of the whole team at Plaza BMW, we would like to thank you for taking the time to write about your visit. We're glad to hear that the customer service you received from Tracy and the rest of the staff exceeded your expectations. We hope that you're enjoying your vehicle and thanks again for choosing Plaza BMW. Please don't hesitate to call of stop by if you ever need anything; we're here to help! Also, visit us on Twitter and Facebook for current specials. Best, Ed Federmann General Manager

December 06, 2011

My experience at Plaza BMW was great in that my request for a specific vehicle was accurately addressed, the service was very pleasant, and I felt that the whole process of purchasing a new vehicle was han More

by JSTL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Metcalf
Dec 06, 2011 -

Plaza BMW responded

We would like to extend our most sincere gratitude to you for taking the time to share your experience. We strive to treat all of our customers like they are a part of the Plaza BMW family. I am pleased to know that your car buying experience went well and we hope you are enjoying your new vehicle! We look forward to seeing you in the future. Don't forget to check out our monthly coupons and exclusive specials on Facebook and Twitter. Best, Ed Federmann General Manager

December 02, 2011

I just purchased my second BMW (the first from Suntrup West County) on 11/29/2011 from Jason Catlin at Plaza BMW. I've come to Plaza for all of my maintenance and repairs throughout the life of my car More

by johnkuithe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Catlin
Dec 05, 2011 -

Plaza BMW responded

John, On behalf of all of us here at Plaza BMW, thank you for writing this kind review on our dealership. We sincerely appreciate you allowing Plaza BMW a chance to earn your business. Jason is a huge asset to our team and will happy to hear of your praises. Please don't hesitate to stop by if you ever need anything; we're here to help! Also, be sure to follow us on Twitter and Facebook for exclusive specials and offers. Best, Ed Federmann General Manager

November 30, 2011

I was not actually looking to buy a BMW, but after Jason took the time to thoroughly explain all the great features on the X3 I was sold. I was looking to purchase either a Range Rover or Mercedes, but neit More

by Iheartrun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Catlin
Dec 01, 2011 -

Plaza BMW responded

We would like to thank you for writing this great review on our dealership. We strive to make sure every customer leaves 100% satisfied with their experience at our store and I am very pleased to hear that we achieved this with you. Jason is a huge part of this team and he will be glad to hear that you were pleased with his services. I'm glad we could turn you into a BMW fan! We look forward to seeing you again. Stop by if you ever need anything! Also, be sure to follow us on Twitter and Facebook for exclusive specials and offers. Best, Ed Federmann General Manager

November 28, 2011

It was a good experience dealing with the people mentioned above. If there is 1 recommedation I would suggest a quicker process in getting rates. More

by steven hearn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Boyd and Mike Kuaffmen
Nov 28, 2011 -

Plaza BMW responded

Steven, Thank you for taking the time to write this review on our dealership. We strive to make sure that every customer's experience is a great one and I am pleased to hear we achieved this with you. Please don't hesitate to drop by if you ever need anything; we're here to help! Also, follow us on Twitter and Facebook for exclusive specials and offers. Best, Ed Federmann General Manager

November 12, 2011

We had checked several dealerships and Plaza gave us the best deal, hands down. The salesperson was very kmowledgable and friendly and we never felt pressured into making a purchse. More

by lawrtrin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Wernig
Nov 16, 2011 -

Plaza BMW responded

Thank you for taking the time to share with us your recent visit to our dealership. We love hearing from our customers as it helps us build as a business. I am truly pleased to hear that your experience went so smoothly. Please stop by if you ever need anything! We look forward to seeing you again. Be sure to follow us on Twitter and Facebook for exclusive specials and offers. Best, Ed Federmann - General Manager

November 06, 2011

I had a very positive interaction with everyone at Plaza BMW, and I will recommend to anyone who has any interest in buying or leasing a BMW vehicle. More

by jtbrunts
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy
Nov 16, 2011 -

Plaza BMW responded

Thank you for taking the time to recommend our dealership. Customer service is our number one priority and I am pleased to hear you saw this value in us. Please don't hesitate to stop by if you ever need anything; we are here to help! Thank you again for being a loyal customer and we look forward to your next visit. Follow us on Twitter and Facebook for exclusive specials and offers. Best, Ed Federmann - General Manager

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