
Plaza BMW
Creve Coeur, MO
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WORST SERVICE for the reasons below. ---OVER SOLD ME AN WORST SERVICE for the reasons below. ---OVER SOLD ME AN EXTENDED WARRANTY ON CANCELLATION THEY DELAYED MY REFUND PROCESS ---Within a month my car w WORST SERVICE for the reasons below. ---OVER SOLD ME AN EXTENDED WARRANTY ON CANCELLATION THEY DELAYED MY REFUND PROCESS ---Within a month my car went to service TWICE bad battery..... ---The seat belts do not retract they hid that fact until I noticed and they were mentioned in service records..... THEY MESSED UP THE DASH AREA after replacing...the cup holders... More
A car buying experience can be very stressful, however working with Mike Kuhlmann and Plaza BMW the whole experience was very enjoyable. Mike made me feel like my needs around buying a car were his number working with Mike Kuhlmann and Plaza BMW the whole experience was very enjoyable. Mike made me feel like my needs around buying a car were his number one priority. He was very knowledgeable about the car and was able to answer any questions I had. I thought it was above and beyond that he came in on his day off so that I could take delivery of the car. My overall experience was very enjoyable. I would look to Mike and Plaza BMW for future car purchases. More
The customer service at the Plaza was friendly and professional. Randy made sure we were happy with every aspect of our selection and that we were comfortable while waiting. This company even went s professional. Randy made sure we were happy with every aspect of our selection and that we were comfortable while waiting. This company even went so far as to call us back because they found a better rate to finance our X5, to save us money. I would highly recommend the Plaza when you are looking for wonderful customer service and a selection of vehicles to meet your need. More
I drove to Missouri to look at cars after talking with I drove to Missouri to look at cars after talking with Tracy at Plaza Motors. I had previously been looking at cars in Evansville's D Patrick and wa I drove to Missouri to look at cars after talking with Tracy at Plaza Motors. I had previously been looking at cars in Evansville's D Patrick and was not treated well. After talking with Tracy over the phone I realized this dealership would give me the customer service I expected. They sure did ! Tracy was wonderful, and everyone else I talked with at Plaza Motors was great. They offered me a fair price for the used car I was interested in. The paid for a rental car so I could travel back to Missouri to pick up my used car. They went above and beyond my expectations. I will hightly recommend this dealership to my friends. Thank You Tracy Watson More
My experience at Plaza BMW was great in that my request for a specific vehicle was accurately addressed, the service was very pleasant, and I felt that the whole process of purchasing a new vehicle was han for a specific vehicle was accurately addressed, the service was very pleasant, and I felt that the whole process of purchasing a new vehicle was handled efficiently. More
I just purchased my second BMW (the first from Suntrup West County) on 11/29/2011 from Jason Catlin at Plaza BMW. I've come to Plaza for all of my maintenance and repairs throughout the life of my car West County) on 11/29/2011 from Jason Catlin at Plaza BMW. I've come to Plaza for all of my maintenance and repairs throughout the life of my car. Originally, I dealt with Lee Day in Service and then most recently Shawn Chambless. Without the service I received from Lee Day since moving back to St. Louis I would have never even come back for a repair, much less a new car. Shawn is just as honest and decent to work with. If you need maintenance or a repair, I highly recommend Shawn as the person to deal with as you won't get hosed. In regards to the car buying experience at Plaza, I wasn't even looking to buy a car for a few more months but had some issues with mine (almost 150k miles) and figured the time was now. Jason Catlin was my sales person and instead of talking or over selling, he listened and took the time to figure out what I needed. He's a class act and aside from feeling like I got a decent price on my vehicle, can assure you that everyone who buys from him probably walks away feeling good about their decision. My car buying experience at Suntrup West County BMW a few years back made me never want to buy a BMW again. After receiving my survey and giving them good scores, I never got the small ding taken out of the roof as promised. They just blew me off. Horrible service from that point and beyond. There was a small scratch they never took care of too. Plaza BMW is a well run dealership with class folks. More
I was not actually looking to buy a BMW, but after Jason took the time to thoroughly explain all the great features on the X3 I was sold. I was looking to purchase either a Range Rover or Mercedes, but neit took the time to thoroughly explain all the great features on the X3 I was sold. I was looking to purchase either a Range Rover or Mercedes, but neither dealer took the time to "sell" me the vehicle. Jason is not only a dealer but also a BMW owner and knows everything about the features and performance of the cars he sells. Great experience! More
It was a good experience dealing with the people mentioned above. If there is 1 recommedation I would suggest a quicker process in getting rates. mentioned above. If there is 1 recommedation I would suggest a quicker process in getting rates. More
We had checked several dealerships and Plaza gave us the best deal, hands down. The salesperson was very kmowledgable and friendly and we never felt pressured into making a purchse. best deal, hands down. The salesperson was very kmowledgable and friendly and we never felt pressured into making a purchse. More
I had a very positive interaction with everyone at Plaza BMW, and I will recommend to anyone who has any interest in buying or leasing a BMW vehicle. BMW, and I will recommend to anyone who has any interest in buying or leasing a BMW vehicle. More