Plaza BMW

I want to thank Jimm Tullman for his professionalism and patience in addressing the questions I had before making the decision to purchase my first BMW. If this is any indication of the quality of service patience in addressing the questions I had before making the decision to purchase my first BMW. If this is any indication of the quality of service one might receive at Plaza BMW, I WILL BE BACK! More

Great service. Mike was easy to work with and very friendly. We leased a BMW from here and couldnt be happier. No wonder he's one of the best salesman there. Mike was not pushy, but listened to wha friendly. We leased a BMW from here and couldnt be happier. No wonder he's one of the best salesman there. Mike was not pushy, but listened to what I wanted and I got a reasonable trade in with a reasonable price on my new vehicle. I definitrly recommend plaza bmw especially with Mike and I most likely be purchasing my next vehicle there next June. Thanks for a top notch experience! More

I just finished purchasing a BMW 335d from Plaza Motors BMW, and what a great experience it was. My Client Advisor was Mike Kuhlmann, and I highly recommend dealing with him. Let me tell you why. I live BMW, and what a great experience it was. My Client Advisor was Mike Kuhlmann, and I highly recommend dealing with him. Let me tell you why. I live in Northern California, where my 2011 335d is being shipped. Over the last few months, I have looked at, and dealt with quite a few 335d’s and Client Advisor/Salespeople. The communication, follow up, and professionalism often were not to my standards during these few months. (I can be demanding) I enjoy negotiating, and these skills are required. But not with Mike and Plaza BMW, he is a true professional, who I would hire in a heartbeat if he lived in Northern California. (I manage a staff that exceeds 100) His communication skills, attention to details, and genuine desire to help are off the charts. Example, he called me on his off day, to answer questions, when I was having issues with a credit union and loan documents (issue not with Plaza BMW). All the time their finance department also had been dealing with the issue, but Mike wanted to make sure I was receiving excellent customer service, which I was. Mike gave me straight forward answers to my many questions, listened to what I was looking for, and made me feel as if I had an advocate. Mike is truly an asset to Plaza BMW. I believe the culture and image of a customer friendly service staff starts from the top. I had one correspondence with Ed Federmann (GM of Plaza BMW), after my deal was finalized, and he was open to listening, and quick with responding, and made my request happen. All within minutes, wow what great customer care here! When Mike was off, often Jason Catlin (General Sales Manager) would follow up if I had an urgent question. I found that Jason had many of Mike’s attributes. These two managers surely have developed a sales environment that is respectful, empathic, and truly professional to prospective customers. My only regret is, too bad Plaza BMW is not located in Northern California because I am sure their service department is managed with these high standards. Thank you to the team at plaza BMW, you are truly amazing! More

Wonderful experience. This is my second BMW purchase from Plaza and with Robert Salzman. I will always buy my cars from him. He is top notch. The financial part was handled by Nerijus Vaitulevicius a from Plaza and with Robert Salzman. I will always buy my cars from him. He is top notch. The financial part was handled by Nerijus Vaitulevicius and it was great. He was efficient and low pressure. He is very good at what he does. Again a real pleasure to work with. Jason was able to give me what I wanted for my trade-in. I was very satisfied across the board and highly recommend this dealership. By the way, the service advisors are also the best I have ever experienced. More

The sales staff and management stayed late after hours on a Saturday night to process my new lease and delivery of the new car. Subsequent follow-up for a complete detail inside and out on the car was perfor a Saturday night to process my new lease and delivery of the new car. Subsequent follow-up for a complete detail inside and out on the car was performed exceptionally well. More

We took delivery of a new 2012 335i xDrive from Plaza BMW about a week ago and the experience was A+ all the way. Jason Metcalf was the CA with whom I worked and he did everything right. I had been consid about a week ago and the experience was A+ all the way. Jason Metcalf was the CA with whom I worked and he did everything right. I had been considering a new BMW for quite a while, back and forth between seriously and just contemplating for a couple of years, and could not find the car or the deal I wanted. I had a very specific vehicle in mind and since there was no urgency, time was not really a factor. Finally hearing "do it or stop talking about it" from my spouse, I sent an e-mail message to dealers within 300 or so miles from home and a few selected others and gave them the list of specifications on the car I wanted. I asked them for their best price if the car was on the lot or if they would order it for me. I also asked for the USAA discount. Several said "no allocation" or "$1000 off MSRP is the best I can do" or "no USAA" or other things that were not going to work. On what just happened to be our 36th wedding anniversary, Jason wrote back "call me" and when I did, he said "Except for a couple of things, I am looking at your car!" A new 2012 335i xDrive coupe, black on black leather, M Sport, Premium, Nav and apps and assist, and six-speed manual which had been impossible to find! It had aluminum interior trim instead of dark burl walnut and no H-K radio but otherwise, it was virtually identical. We negotiated over the telephone. His best price was “invoice” and then the $3000 USAA deduction on top of that made it too hard to resist the 4.5 hour drive to check it out, especially since St. Louis is like a second home to us anyway and this could be a mini-vacation regardless of whether or not we bought the car. We set up delivery on Saturday morning and when we arrived, everything was as planned and two black performance grilles were in the trunk. My spouse said "Happy Anniversary!" and she and I signed the papers. The experience was great, Jason was helpful, no BS, and a pleasure to deal with. After a week and 700+ miles, the car has been great and meets or exceeds all expectations! I highly recommend Plaza BMW and Jason Metcalf. More