Plaza BMW

Don't honor warranty I took my car in for its first scheduled service. While there, I requested that some highly visible blemishes (they look like water spots, but don't w I took my car in for its first scheduled service. While there, I requested that some highly visible blemishes (they look like water spots, but don't wash off) be removed from the stainless steel trim around the rear quarter windows. I was told that the blemishes could not be removed, but the trim could be replaced at my expense ($1776.68), as this would not be covered by the warranty. I bought this car 5 months ago. It currently has 6,000 miles. This should be covered. More

Great team Adnan and Ivan are awesome guys, so nice and so helpful. I would definitely do business with them again. Great dealer with great team. Thank you! Adnan and Ivan are awesome guys, so nice and so helpful. I would definitely do business with them again. Great dealer with great team. Thank you! More

Bad customer service experience dropped off the car. I was told someone will call to update me . No calls back . they kept the car overnight without letting me know the plans. I call dropped off the car. I was told someone will call to update me . No calls back . they kept the car overnight without letting me know the plans. I called next day, but still no answers. I had to call again before they close, the receptionist told me that he service advisor just left and that she doesn't have enough information . They kept the car for another day. Then finally on the 3rd day I received a call to update me about the service needed for my car. It was frustrating not able to talk to the service advisor. I didn't care about keeping the car to be fixed but I cared about not having the service advisor to call me back and to keep me posted about the plan. After a week, the car was not fixed. I was told that they had to order the part and that someone will call me in 5 to 7 days . Still no calls for another 3 weeks for any update They had nice coffee and waiting area though! More

Best service dept I've experienced I bought a used BMW at a neighboring dealer. Brought it here to have everything checked out and was shocked at how awesome the service team was. Steph I bought a used BMW at a neighboring dealer. Brought it here to have everything checked out and was shocked at how awesome the service team was. Stephanie was incredibly helpful through the whole process and I look forward to continually doing business with them. Keep up the hard work team! I appreciate all you have done for me. More

$7,000+ repair costs after two months of purchase This car is a lemon. I purchased the BMW from Plaza Motors because of their reputation. I never imagined having over $7,000 repairs after two months o This car is a lemon. I purchased the BMW from Plaza Motors because of their reputation. I never imagined having over $7,000 repairs after two months of purchasing a BMW from Plaza Motors. This car should've been sent to a strip mall used car lot. Unbelievable that this BMW was sold at Plaza with a broken coil spring $468.32, oil leak $680.43, brake replacement $805.17, solenoids replacement $958.28 and faulty transfer case $4,031.47. I do not recommend buying a used vehicle from Plaza Motors. These conditions were present at the time of the sale and shouldn't have been sold at Plaza Motors More

Great sales team, quick process I recently interacted Dan Glaeser in search of a 2017 M3. Dan was quick to respond and meet my request for price and delivery conditions. Also, Dan I recently interacted Dan Glaeser in search of a 2017 M3. Dan was quick to respond and meet my request for price and delivery conditions. Also, Dan was kind enough to respond to my questions/inquiries after hours via text message. I appreciated the attention to detail, no pressure, going out of his way to provide the information i requested. Great job Dan! More