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Platinum Volkswagen - Service Center

Hicksville, NY

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149 Reviews

149 Reviews of Platinum Volkswagen - Service Center

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May 26, 2017

Great service I myself was also in a job which gave great service. Mr. Fox gave outstanding service to me. He made me feel like I was number one From the time I a More

by wildme, meow123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Fox
May 26, 2017

Excellent Service Experience All work was performed to my satisfaction, on time and at a competitive price. Customer service rep (John) was knowledgeable and helpful. Will defini More

by RobW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Grossmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2017

Fast and thorough visit My service appointment was for my annual inspection and routine safety check. Service was performed quickly and John was very helpful in providing rec More

by LeaF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Grossmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2017

Very quick and knowledgable staff My whole overall experience, from Manny in sales, Bill in finance and Sean in service was wonderful. Great knowledgable staff..I will recommend this d More

by Geankar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Lucas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Q, SEAN MUNRO
May 20, 2017

excellent service steve in service is the best he took care of everything with my extended insurance and made sure everything i needed done was done. the other staff at More

by a
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
steve
May 20, 2017

Fast & Friendly It was a pleasure dealing with the people at Platinum VW. The staff are really very nice, helpful, and fast! I will be back for sure! More

by Billy Q
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Basille
May 03, 2017

Platinum VW the best Exceptional service from John Moutopoulos , Tony, and Scott. Repair done right promptly and for fair price every time CC has 215000 miles and I only More

by meljohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony B, Scott
April 30, 2017

Excellent!! It is always a pleasure to take my car for service, waiting time is usually less than 2 hours, service representative stays in contact with customer u More

by DiDi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven in Service
March 01, 2017

Inspection Staff was friendly and accommodating! The facility was clean and staff makes you feel comfortable while you wait. I was in and out in an hour. More

by Fluffy143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darlene Ancona, SEAN MUNRO
February 07, 2017

SERVICE CENTER WORST EVER I went to the service center to return my vehicle at the end of the lease . I have never received such an attitude in my entire life. I was missing do More

by Volkswagen1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Front desk employee
Feb 16, 2017 -

Platinum Volkswagen responded

You are obviously defecting from Volkswagen or you would not be returning a lease. Your an Atlantic Volkswagen customer, you never did your lease end inspection, which is required by the bank.. It seems to be that your blaming Platinum for your inability to follow lease end instructions. You have never been to Platinum before so we are unsure why you think you can blame Platinum Volkswagen for your failure to follow the banks instructions. We wish you good luck on your next lease or purchase.

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