Platinum Volkswagen - Service Center

service visit excellent service, every thing was explained clearly. service was performed promptly, even talked with the tech so i was satisfied with the service excellent service, every thing was explained clearly. service was performed promptly, even talked with the tech so i was satisfied with the service performed. also good to know about future service needed. no pressure at all. More

service Car was fixed right first tine . There was a radio problem and the phone wouldn't sync with the car . correctly diagnosed and repaired .jim Car was fixed right first tine . There was a radio problem and the phone wouldn't sync with the car . correctly diagnosed and repaired .jim More

Excellent From scheduling to pick-up, everyone was courteous & professional, 2 thumbs up 👍🏻👍🏻. I dropped my car off the night before, for an oil change, the From scheduling to pick-up, everyone was courteous & professional, 2 thumbs up 👍🏻👍🏻. I dropped my car off the night before, for an oil change, the service representative called too say I also needed an alignment & it was ready by noon the that day. More

Great customer service John is a great and caring person. He helped me with both my cars and made my visit great. Thank you john He called Fedelity for me to make sure if John is a great and caring person. He helped me with both my cars and made my visit great. Thank you john He called Fedelity for me to make sure if I can fix my radio. More

Reliable and thorough My scheduled service was performed promptly and thorough, as is always the case at Platinum VW. The service personnel and manager are very knowledgeab My scheduled service was performed promptly and thorough, as is always the case at Platinum VW. The service personnel and manager are very knowledgeable and friendly, which makes for a pleasant dealer experience. More

Prompt, courteous & excellent Service Platinum VW is a prompt, courteous and an excellent car dealership with excellent, knowledgeable people at the helm. They provide great service with l Platinum VW is a prompt, courteous and an excellent car dealership with excellent, knowledgeable people at the helm. They provide great service with little to no wait times which really helps and even with a ride home it make for a fantastic timesaver, while we run our other daily errands. More

honest and relaiable honest and reliable when asked a question answer given was honest...repairs.reairsreairs done were done quickly and correctly joh n was very polite a honest and reliable when asked a question answer given was honest...repairs.reairsreairs done were done quickly and correctly joh n was very polite and respectful More

Great service Toni was amazing and the receptionist was very informative very nice last . Very pleased with the work preformed on my vehicle. I wouldn't recommend a Toni was amazing and the receptionist was very informative very nice last . Very pleased with the work preformed on my vehicle. I wouldn't recommend any other Vw dealer on Long Island! Platinum vw met all expectations. It's good to know that there is an honest dealer that I can rely on. Thanks guys you rock!! More

Always receive excellent care and attention I have leased 3 cars from this dealer. Last year I entertained another model- just for a change of pace. The determining factor in my decision to stay I have leased 3 cars from this dealer. Last year I entertained another model- just for a change of pace. The determining factor in my decision to stay with VW was the service department. I have always been met with pleasant demeanors from the first person who does intake to the last person I meet with at the close of the service transaction. And just as important I have always found the attention to my vehicle has been excellent! This is a very well run organization! More

Great Service I brought my 2015 Jetta in for 20k mile service & NYS inspection. Upon inspection the service tech noticed unusual tire wear and sent me a video poin I brought my 2015 Jetta in for 20k mile service & NYS inspection. Upon inspection the service tech noticed unusual tire wear and sent me a video pointing out the issues. Since I purchase the tire insurance, the dealer handled the claim for 2 new tires. More