Platinum Volkswagen - Service Center

Another wonderful experience at Platinum for service. The team was attentive, reviewed my needs in detail and exceeded my expectations with the time line for completion. Appreciate their attention to deta team was attentive, reviewed my needs in detail and exceeded my expectations with the time line for completion. Appreciate their attention to detail, confirming appointments by email, accomodating my schedule and the friendly and professional way they handle their customers. Platinum certainly stands out as a quality shop in all areas. I recommend them consistently to anyone in the market for a VW. More

fast, friendly and reliable service!! Staff extremely knowlegeable and provided good customer service. Much better service than you'd receive at Donaldson's in Sayville, NY. knowlegeable and provided good customer service. Much better service than you'd receive at Donaldson's in Sayville, NY. More

I took my car to Platinum Volkswagen on Saturday Jan 27th 2012 for service. They have a great service department. I bought my car at Sunrise VW but there service is substandard.If you want your car fixed rig 2012 for service. They have a great service department. I bought my car at Sunrise VW but there service is substandard.If you want your car fixed right take my advise and take it to Platinum Volkswagen.They care about you as a customer from the manager to the lot guy. More

I went to Platinum VW for my service because I was tired of going out of my way to my usual dealer. The customer service was exceptional. They were able to accomidate me immediately despite me having no pri of going out of my way to my usual dealer. The customer service was exceptional. They were able to accomidate me immediately despite me having no prior business or appointment. After a routine inspection and some minor recall adjustments my car is running better than ever. I was expecting (since I hadn't gotten my car serviced in some time) that I would have a pretty heafty bill. That was not the case, the price I got was way under what I expected! The customer service rep informed me that I will be needing new tires soon. I am very satisfied with Plantium and will be purchasing four new tires from them in future as well as any future automobile purchases. I highly recommend them!! They are promt, extremely helpful, and friendly!! More

Lou is one of the most accomodating salesmen I have ever dealt with. Besides making every effort to make a very easy purchase, he is an extremely pleasant person to do with business with. Our 2009 Jetta w dealt with. Besides making every effort to make a very easy purchase, he is an extremely pleasant person to do with business with. Our 2009 Jetta was purchased for my daughter as her 17th birthday present and she could not have been more thrilled with it and the experience of being treated as an "adult" by Lou. As for the service department, we have used them twice, once for an oil change and the second time for a recall. Both visits were done quickly and efficiently with very easy to deal with personnel. More

Very good. The service manager was accommodating. When the service manager called back he was very pleasant and stated he would take care of all that needs to be done. I'm excited to get everything done the service manager called back he was very pleasant and stated he would take care of all that needs to be done. I'm excited to get everything done because I truly love my 2.5 2008 mk5 white vw jetta. More

On January 26th, just before another huge snowstorm was about to hit Long Island, and in the middle of a rainstorm, my windshield wipers stopped working. I called and asked if I could come in on an emerge about to hit Long Island, and in the middle of a rainstorm, my windshield wipers stopped working. I called and asked if I could come in on an emergency basis as my 2009 VW Passat is my only car. I was told to come right in even though it was already 3 p. I was welcomed by John Grossman, a service consultant who reassured me that my problem would be resolved. John also noticed that my inspection was overdue by one month. My wipers began to work as soon as the car was taken into the garage. It would have been very easy for John to have pretended to fix a motor that wasn't damaged. He didn't do this; he simply said, "I can't fix something that's not broken." John was extremely kind and patient with me. I was extremely nervous when I came in and he calmed me down. He even called me on my cell phone when I (in a panic) couldn't find it. I had come in once before to this service center ( it was over a year ago) with a similar emergency: my engine light was on but my temperature gauge was fine. I was going on a trip the next day and was afraid to use the car. John allowed me to come in without an appointment and he looked at my car, topped off the fluids and sent me on my way. I had always gone to the Lynbrook dealership for service but I will change now to Hicksville as I was made to feel so welcome and so comfortable. I do hope you will commend John for a wonderful job. Many thanks More

I walked into the service station without an appointment, and i was seen immediately by a consultant. It had been raining and one of my wiper blades had gone bad. Within 5 minutes, the consultant (John) was and i was seen immediately by a consultant. It had been raining and one of my wiper blades had gone bad. Within 5 minutes, the consultant (John) was outside in the rain checking to see if maybe it was a quick fix. Turns out i needed more than just a blade but John assured me it would be fixed in no time at all. They offered me some coffee, i grabbed a newspaper and within an hour my car was ready. I gave high reviews because of the outstanding customer service. More

I needed a new muffler on a classic vw, brought it into Platinum and got a call later in the day a part was missing (I had supplied the muffler to expedite service). Anyway, after a search, I was able to Platinum and got a call later in the day a part was missing (I had supplied the muffler to expedite service). Anyway, after a search, I was able to come up with it, brought it over and the muffler was installed by the end of the day. very happy with the service and consideration of the mechanics and service mgr. More