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149 Reviews of Platinum Volkswagen - Service Center
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August 17, 2016
Service Review I had an excellent experience and Dee in the service department was a pleasure to deal with. We enjoyed the experience and would definitely recommend I had an excellent experience and Dee in the service department was a pleasure to deal with. We enjoyed the experience and would definitely recommend the service department to others. More
by GP
Employees Worked With
Dee in Service
August 14, 2016
satisfied customer everyone was friendly and helpful. good experience. would definitely recommend to a friend. its my second vehicle with platinum wv and i am very satis everyone was friendly and helpful. good experience. would definitely recommend to a friend. its my second vehicle with platinum wv and i am very satisfied with the company. More
by jcaspe
Employees Worked With
SEAN MUNRO
August 11, 2016
Excellent Customer service Excellent all a round service. I would recommend this dealership & service department to friends and family. My service adviser John Grossmann very k Excellent all a round service. I would recommend this dealership & service department to friends and family. My service adviser John Grossmann very knowledgeable and honest. More
by Anthony
Employees Worked With
August 10, 2016
Always willing to advise This is the first time I took the Shuttle to my Office, as they were honest with me and told me that it would be a couple of hours if I waited - great This is the first time I took the Shuttle to my Office, as they were honest with me and told me that it would be a couple of hours if I waited - greatly appreciated!!! More
by acarton
Employees Worked With
SEAN MUNRO
August 10, 2016
Excellent Customer Service I would absolutely recommend Platinum Volkswagen Service Department. I met with Sean Munro after only a few moments of arriving. He was extremely pr I would absolutely recommend Platinum Volkswagen Service Department. I met with Sean Munro after only a few moments of arriving. He was extremely professional and courteous. He explained what may be the issue with my car and took the time to answer my questions. He went above and beyond to alleviate any of my concerns....such as wait time, cost, etc. More
by VWService
Employees Worked With
Receptionist ... do not know her name. She was courteous and professional., SEAN MUNRO
August 10, 2016
Happy Customer I was assisted immediately upon arrival, Mr. Grossman was knowledgeable, courteous, and accommodating, and the wait time was tolerable. Although I di I was assisted immediately upon arrival, Mr. Grossman was knowledgeable, courteous, and accommodating, and the wait time was tolerable. Although I didn't partake, I appreciate the offer of a ride to wherever you want/need to go instead of waiting in the service center. I also liked that the service center had wifi. More
by VWlvr
Employees Worked With
August 09, 2016
Great Customer service. I Gave the rating that I had because instead of me waiting around the dealership while the service was performed they offered me a ride to the mall wh I Gave the rating that I had because instead of me waiting around the dealership while the service was performed they offered me a ride to the mall where I did some errands while my car was serviced. More
by Beamerm3
Employees Worked With
August 05, 2016
Change of filters on my TDI The operation was performed quickly and efficiently and the car received a 29 point check and everything was fine. John Grossmann in your service dep The operation was performed quickly and efficiently and the car received a 29 point check and everything was fine. John Grossmann in your service department is always a pleasure to deal with. He answers my questions with the truth and the whole truth, and without hesitation. More
by long time VW owner
Employees Worked With
August 04, 2016
Excellent Service Visit Took my car in for its 20,000 mile check. Dee, my Service Advisor, is the utmost professional. Another fantastic visit and the car runs great. I'm Took my car in for its 20,000 mile check. Dee, my Service Advisor, is the utmost professional. Another fantastic visit and the car runs great. I'm glad I made VW my choice. More
by Lisa Rosati
Employees Worked With
Dee Chervenie
February 16, 2016
Nice Personnel ; Unspeakably Rude , Arrogant Owner I have just leased my third Tiguan from Platinum , and have had a totally unreal , bizarre experience . The car was picked up on February 1 , and wo I have just leased my third Tiguan from Platinum , and have had a totally unreal , bizarre experience . The car was picked up on February 1 , and would not start after shopping at Levittown Stop 'n Shop on Wednesday , February 10 . The towing service was a nightmare , but dealing with Platinum's owner , Josh Weaver , was something out of a bad B movie . Initially , on 2/11, he tried to assure me that the car would be as good as new , but I remained fearful of the new push button ignition . On Friday , he insisted that nothing was wrong with the car and told me that he was not a psychologist so had no time to address my worries . Again , this is my third lease from this dealership . As a result of this conversation , and the total arrogance of Weaver , I contacted VW Customer Care immediately . VW contacted me today , and I was absolutely impressed by the professionalism and concern I encountered . However , Weaver called after hearing from VW headquarters and berated me for making him "look like a moron" by calling Customer Care , told me I was rude for having done so , and told me that as a result of my call never to enter his showroom again !!!! He then hung up on me . I immediately called back , asking to speak with the sales manager with whom I had dealt with on several occasions. Weaver took the call , demanded I apologize to him , complained that I was recording the conversation ( I was ) , and hung up again . His employees were obviously afraid of him . THIS IS HOW PLATINUM TREATS A RETURNING CUSTOMER WHOSE CAR WENT DEAD AFTER 10 DAYS . I am sure that anyone can do better than dealing with the likes of Josh Weaver. We choose a dealership out of trust in case things go wrong . One can hardly do worse than Platinum Volkswagen . By the way , take a good look at all of these reviews . Platinum makes it a point to look especially professional when there are no problems , but when life happens , this is not where you want to be . It has been alleged that customers are encouraged to write positive reviews , to get better service in return ; from other past customers I've networked with , the high rating ( similar to most Long Island dealerships ) is very suspect . In closing , and in fairness , the sales manager , Paul Garritano , is a perfect gentleman , but the bottom line is that every employee here works for a crude , self important ( admittedly wealthy ) , adolescent , Josh Weaver . More
by Seriously !
Employees Worked With
Paul Garritano, Darlene Ancona
