149 Reviews of Platinum Volkswagen - Service Center
Under warranty repairs Took care of three major repairs and two recalls within 24 hours. Very happy with the service and Detailed explanation of the issues! Highly recomm Took care of three major repairs and two recalls within 24 hours. Very happy with the service and Detailed explanation of the issues! Highly recommend this service department More
Great Service and Follow up Guys were very informative and helped - got everything done quickly. Place was comfortable and was easy to do work while I had to wait. Thank you Guys were very informative and helped - got everything done quickly. Place was comfortable and was easy to do work while I had to wait. Thank you More
Flat Tire Came in with an unexpected flat tire, fast and efficient service was out in no time with new tire and appreciation for all those at Platinum. Came in with an unexpected flat tire, fast and efficient service was out in no time with new tire and appreciation for all those at Platinum. More
Everything runs very efficiently. Everyone is very nice and wants to make sure everything is taken care of. I dropped off my car and my rep called to let me know what they were doing, Everyone is very nice and wants to make sure everything is taken care of. I dropped off my car and my rep called to let me know what they were doing, which was fine.. the only thing was, I had to call to find out if my car was ready before I left to get it. More
GOOD EXPERIENCE Easy to get in Call was finished as promised in a reasonable amount of time . John who checked me in was very professional and credible All in al Easy to get in Call was finished as promised in a reasonable amount of time . John who checked me in was very professional and credible All in all no complaints More
Beautiful service . All staff are friendly and polite Great customer service A plus !! Staff are friendly and polite. They always give me the proper diagnosis and the right time frame to fix the problem. Great customer service A plus !! Staff are friendly and polite. They always give me the proper diagnosis and the right time frame to fix the problem. Always a pleasant experience. More
Clean service center, do as they promise Clean and comfortable. Near train station and diner. Will offer shuttle to mall or home if needed. Do as they promise. Would return again as I hav Clean and comfortable. Near train station and diner. Will offer shuttle to mall or home if needed. Do as they promise. Would return again as I have the past three years. More
Fast and Efficient I brought my car for 10K service. Service department was very efficient and curtious. They also offered to do annual inspection which I agreed too. I brought my car for 10K service. Service department was very efficient and curtious. They also offered to do annual inspection which I agreed too. More
Buyer Beware I just had a 30,000 mile service done today and imagine my surprise when the person I was dealing with in the service department told me that it was n I just had a 30,000 mile service done today and imagine my surprise when the person I was dealing with in the service department told me that it was not covered under my lease and asked if I had an extended service contract (which I didn't) that I would have to pay for the service. I have been leasing cars at this dealership since 2004 (when the dealer was Sovereign Volkswagen) all of the leases had service included. When I leased this car nothing was mentioned about a 20,000 mile service limit and I was not asked about an extended service contract. So my advice is let the buyer beware.I won't be leasing any more cars from this dealership. More
Amazing Customer Service I always receive the best customer service when I go to the Platinum Volkswagon service center, & their service managers are friendly, courteous, & ki I always receive the best customer service when I go to the Platinum Volkswagon service center, & their service managers are friendly, courteous, & kind. They update you often so you know what is going on & are right on point with the time frames!! More