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Platinum Volkswagen
Hicksville, NY
1,039 Reviews
Our Dealership has built a reputation on providing courteous, honest service. Our customers appreciate the way we do business, and we know you will too. Take a moment to read the info below and find out what makes us an exceptional place to buy or service your automobile.
Platinum Volkswagen: Perfection Is The Goal, Excellence Will Be Tolerated.
We would like to welcome you to the “All New Platinum Volkswagen”. We are a family owned and operated dealership and have instilled a “Family First” environment here at Platinum. We believe you, our customer, are part of the family. This is the basis for our business. You will see and feel the difference as soon as you step into our dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 5:00 PM
Tuesday 10:00 AM - 5:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 5:00 PM
Friday 10:00 AM - 5:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
By Type
Showing 1,039 reviews
February 29, 2020
Simple drop off, texted updates, sent a Lyft as a shuttle, attentive to details, friendly, got to sit while taking to the service rep while planning the right service, no pressure shuttle, attentive to details, friendly, got to sit while taking to the service rep while planning the right service, no pressure More
by The cloud
February 29, 2020
I would highly recommend for those who are a Volkswagen owners to Service your car for any needs because the service advisors are extremely helpful and honest people. owners to Service your car for any needs because the service advisors are extremely helpful and honest people. More
by jcastillox5
Employees Worked With
Other Employees :
Bill Q, Louis Velasquez
February 26, 2020
I had an amazing experience they made it quick and easy. Very knowledgeable staff. Vildan helped me step by step with the entire process and didn’t miss a thing. Very knowledgeable staff. Vildan helped me step by step with the entire process and didn’t miss a thing. More
by John
Employees Worked With
February 25, 2020
Great Experience, very satisfied Knowledgeable, friendly staff. They worked with us on price to fit in our budget. Vildan was very nice and professional. I would recommend this dealer Knowledgeable, friendly staff. They worked with us on price to fit in our budget. Vildan was very nice and professional. I would recommend this dealership. More
by echanley
Employees Worked With
February 23, 2020
Great Experience Wonderful experience. Great VW Dealership. Staff was professional and amicable. Our sales adviser, Vildan, was accommodating and knowledgeable. She Wonderful experience. Great VW Dealership. Staff was professional and amicable. Our sales adviser, Vildan, was accommodating and knowledgeable. She took her time showing us all the cars we were interested in, and was very patient. I would highly recommend Platinum Volkswagen! More
by Andrew & Alexandra
Employees Worked With
February 17, 2020
Great staff, friendly and professional. Determined to help one find a car that matches his/her price needs, mileage, model and overall condition. 100% recommended this dealership. help one find a car that matches his/her price needs, mileage, model and overall condition. 100% recommended this dealership. More
by Gsaustin14
February 08, 2020
Awesome service. Will not go anywhere else. Staff knowledgeable and only recommended what needed to be done. Everyone very courteous and friendly. Used overnight drop off and got a call 1st thing in knowledgeable and only recommended what needed to be done. Everyone very courteous and friendly. Used overnight drop off and got a call 1st thing in the morning. More
by esietas
Employees Worked With
February 06, 2020
fixed the issue promptly and completely John Grossman is a knowledgeable service advisor and Reggie is a top-notch technician. I went in for routine maintenance and a small issue and they to John Grossman is a knowledgeable service advisor and Reggie is a top-notch technician. I went in for routine maintenance and a small issue and they took care of it all, even sent a Lyft for me to return to the dealership. More
by vsenadam
Employees Worked With
January 31, 2020
I was able to get an appointment in a timely manner. All my needs and questions and concerns were attended to. Everyone was friendly and considerate. Very happy and pleased with the experience. my needs and questions and concerns were attended to. Everyone was friendly and considerate. Very happy and pleased with the experience. More
by kdema2
Employees Worked With
January 31, 2020
I have been coming to Platinum since the early 00’s and have always received exceptional service. Joe R. has always been honest with me. This helps make my decision on repeat service very very easy. have always received exceptional service. Joe R. has always been honest with me. This helps make my decision on repeat service very very easy. More
by JS8310
