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Platinum Volkswagen

Hicksville, NY

4.7
1,038 Reviews
Our Dealership has built a reputation on providing courteous, honest service. Our customers appreciate the way we do business, and we know you will too. Take a moment to read the info below and find out what makes us an exceptional place to buy or service your automobile. Platinum Volkswagen: Perfection Is The Goal, Excellence Will Be Tolerated. We would like to welcome you to the “All New Platinum Volkswagen”. We are a family owned and operated dealership and have instilled a “Family First” environment here at Platinum. We believe you, our customer, are part of the family. This is the basis for our business. You will see and feel the difference as soon as you step into our dealership.
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340 West Old Country Road

Hicksville, NY

11801

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Showing 1,038 reviews

February 05, 2021

I have bought a few VW from Manny Lucas at Platinum VW in Hicksville. Just picked up a new 2021 VW Tiguan for my sister and she couldn't be happier. Manny goes above and beyond he is honest and highly profes More

by JamesVW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Lucas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2021 -

Platinum Volkswagen responded

Congratulations on your sister's new vehicle, James! We are so glad that Manny and our team had the opportunity to work with you, and that our team could make this a top-notch experience! We hope your sister enjoys her new vehicle, and we look forward to continuing to serve you in the future! josh@platinumvw.com

January 28, 2021

I’ve always dreaded going to car dealerships but Manny did all the work! We recently started a new lease and Manny sent us all of the paperwork ahead of time and even included a video of the actual car. T More

by kimloewe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Lucas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Q
Jan 28, 2021 -

Platinum Volkswagen responded

Kim, Thank you for taking the time to write this review and let us know how Manny and our team are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Platinum Volkswagen are glad to have you as a customer. josh@platinumvw.com

January 26, 2021

Great customer service. Vildan was very helpful, before and after the purchase of the car. Very professional and polite approach. Definitely recommend and looking forward to do business again More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
VILDAN Senadam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

Platinum Volkswagen responded

Thank you, Mike! Vildan and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Platinum Volkswagen. josh@platinumvw.com

January 22, 2021

Had the best customer experience. Thank you so much for everything. You have a returning customer in me. I absolutely love my new vehicle and the whole leasing experience was seamless. More

by Nina V.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leandro Rodrigues
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2021 -

Platinum Volkswagen responded

Thank you, Nina! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Platinum Volkswagen, we look forward to having you as one of our valued customers for many more years to come! josh@platinumvw.com

January 20, 2021

The team very professional. I have been with Volkswagen for 21 years. I though about trying another vehicle brand, but this family is strong. All staff members kind. From the manager and finance to my sale More

by Snow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2021 -

Platinum Volkswagen responded

Thank you so much for taking the time to share your feedback with us. Ryan and our team are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! josh@platinumvw.com

January 16, 2021

Very easy to work with. The dealership was quick and efficient with it's process of purchase and delivery. We would absolutely work with them again if we were in the market for another VW. More

by Noodles
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2021 -

Platinum Volkswagen responded

Here at Platinum Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Ryan, and it was a pleasure having you at the dealership. We appreciate your review! josh@platinumvw.com

January 13, 2021

Overall, I had an excellent experience. Ryan worked with me to make a deal that I was very happy with. The customer service was great and they answered any questions that I had. Thanks Ryan and Platinum VW More

by iitzk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

Platinum Volkswagen responded

Hi there, we appreciate your shout-out to Ryan for delivering a positive leasing experience! If you have any questions or concerns for us, please do not hesitate to give us a call or stop by. Congratulations on your new car!

January 12, 2021

I came in looking for a new lease and Ryan was extremely professional, helpful, thorough, and kind! He worked with me and my needs and wants for a new car I couldn’t be happier with my new Tiguan! Thanks Ry More

by Tara_silverman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lever
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Q
Jan 12, 2021 -

Platinum Volkswagen responded

It's great to hear that Ryan and our team were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again, Tara, for choosing Platinum Volkswagen! josh@platinumvw.com

January 11, 2021

Vildan was the most straight forward and honest saleswomen I’ve ever done business with. There’s no games, no manipulation, no deception whatsoever when speaking to Vildan. She gives it to you stra More

by vildan0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
VILDAN Senadam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2021 -

Platinum Volkswagen responded

Thank you for your business and this review. We're happy to hear Vildan and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. josh@platinumvw.com

January 11, 2021

Ryan is honest and straightforward. No games. He was able to answer all my questions quickly, knew what I was looking for, didn’t try to push anything unnecessary on me, and offered up a fair deal from the o More

by E
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2021 -

Platinum Volkswagen responded

Thank you for taking the time to share your thoughts on working with Ryan and our team. We're glad to hear he delivered such a great experience! josh@platinumvw.com

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