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Platinum Volkswagen
Hicksville, NY
1,029 Reviews
Our Dealership has built a reputation on providing courteous, honest service. Our customers appreciate the way we do business, and we know you will too. Take a moment to read the info below and find out what makes us an exceptional place to buy or service your automobile.
Platinum Volkswagen: Perfection Is The Goal, Excellence Will Be Tolerated.
We would like to welcome you to the “All New Platinum Volkswagen”. We are a family owned and operated dealership and have instilled a “Family First” environment here at Platinum. We believe you, our customer, are part of the family. This is the basis for our business. You will see and feel the difference as soon as you step into our dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 5:00 PM
Tuesday 10:00 AM - 5:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 5:00 PM
Friday 10:00 AM - 5:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
By Type
Showing 1,029 reviews
May 30, 2024
My husband and I had such a great experience leasing our new vehicle with Platinum Volkswagen. Vildan Senadam, was great. She was so friendly , we got excellent care and explained everything and more about new vehicle with Platinum Volkswagen. Vildan Senadam, was great. She was so friendly , we got excellent care and explained everything and more about the car and the leasing process. We have been looking for a new vehicle for a few weeks and other dealerships wouldn't even give us any time. Thank you again. We love our new car. More
by chrissy0311
Employees Worked With
May 24, 2024
Do not give your business to Platinum Volkswagen! After leasing and buying four (4) cars from them, my wife and I recently had a problem where our 2020 Jetta with 32000 miles died due to a faulty eng After leasing and buying four (4) cars from them, my wife and I recently had a problem where our 2020 Jetta with 32000 miles died due to a faulty engine. Rather than help us with a car that was clearly under warranty, they washed their hands of my issue, saying that my mechanic failed to put oil in my car. This is a lie. My mechanic of over 20 years checked my car twice before towing it to Platinum and then checked it again in front of me when they towed my car from Platinum. I gave Platinum all of the maintenance records. In addition to walking away from my problem and helping a former loyal customer, they were arrogant and dismissive. I now have a legal matter which I WILL pursue as all of the evidence is in my favor. I paid off this car in January 2024 and now have a mess on my hands. Good bye to Platinum and Volkswagen as a brand. There are too many other dealers that would appreciate my business with many other quality brands. More
by JonF
Employees Worked With
May 13, 2024
Vildan was a true professional. She made the process very smooth, and quick. I will recommend her to everyone I know! She made the process very smooth, and quick. I will recommend her to everyone I know! More
by Ncat91008
Employees Worked With
May 02, 2024
Manny is the man! Respectful and professional. Told him exactly what I wanted and he delivered. My wife and I walked in and in one hour we left the lot with a beautifu Respectful and professional. Told him exactly what I wanted and he delivered. My wife and I walked in and in one hour we left the lot with a beautiful car for our family. More
by EXCELLENT
Employees Worked With
April 16, 2024
Had a great experience (again) working with Manny. I wanted to do a lease buyout and new lease for two cars, and was able to get it done quickly with no issue because of Manny's efficiency and good co I wanted to do a lease buyout and new lease for two cars, and was able to get it done quickly with no issue because of Manny's efficiency and good communication. Manny accommodated my busy schedule, and kept the process moving forward. He's really friendly and knowledgeable, and overall great to work with. This deal was my 5th deal with Manny and I always left the dealership happy. More
by Ctim0
Employees Worked With
April 05, 2024
Manny was fantastic. He was by far the best, most trustworthy and honest rep that I’ve ever worked with. He operated with integrity and got me exactly the vehicle I was He was by far the best, most trustworthy and honest rep that I’ve ever worked with. He operated with integrity and got me exactly the vehicle I was looking for. I will be recommending him to anyone who is looking to purchase a VW. Absolutely great experience working with Manny. More
by john.d.suh
Employees Worked With
March 02, 2024
He was so helpful, attentive and went above and beyond to get me into my new car! get me into my new car! More
by Pavw
February 25, 2024
Went in for an oil change and came out with a broken ignition cylinder, car would not start, windows wide open under the rain, techs would take no responsibility at all. They wanted me to pay $1300+ for ignition cylinder, car would not start, windows wide open under the rain, techs would take no responsibility at all. They wanted me to pay $1300+ for repairs of the ignition as if it was my fault. I had to tow my car & take it somewhere else to have it fixed. Horrible experience! Not going back to that place & not recommending it to anyone. More
by estevampire
Employees Worked With
Unknown
February 03, 2024
Hands down best car purchase experience I ever had. No games or negotiations. Best price presented and blew every other VW dealership out of the water. Joe was amazing and the nicest person I ever d No games or negotiations. Best price presented and blew every other VW dealership out of the water. Joe was amazing and the nicest person I ever did business with. Can’t say enough how much I enjoyed giving him and platinum VW my business. They have earned a customer for life. More
by Adam G
Employees Worked With
January 31, 2024
Vildan was Amazing to Work with! She made getting into my new Tiguan with ease and peace of mind. I was sure I made the best decision to go with her and her team at Volkswagen in Hic She made getting into my new Tiguan with ease and peace of mind. I was sure I made the best decision to go with her and her team at Volkswagen in Hicksville!! More
by Lgier
Employees Worked With
