Platinum Volkswagen

My experience was similar to those of the other reviewers. Joe Riccobene and the other sales and serrvice people have been very professional. I was referred to this dealer through the Consumer Re reviewers. Joe Riccobene and the other sales and serrvice people have been very professional. I was referred to this dealer through the Consumer Reports build-and-buy service. Another dealer farther away offered a price that was, taking into account the distance, roughly equal from my point of view, but Platinum seemed more professional, which is why I bought from them. Since their business costs on Long Island would have been higher than those of the other dealer, they were offering a price with what was probably a slightly lower profit margin for them. The only reason why I rated them a 4 on customer service is that when, after the sale, I asked a different sales person whether the VW automatic-door-lock system could be turned off by the service department, he said it would void the warranty, which is nonsensical (and not true). I went to directly the service department, which did it. More

If every auto salesperson treated their customers the way that David and the rest of the staff at Platinum VW treated me, there would be no stereotype about car salesmen! When I left with my new GTI I felt l that David and the rest of the staff at Platinum VW treated me, there would be no stereotype about car salesmen! When I left with my new GTI I felt like I had been treated fairly and that all of the terms of the deal were communicated to me in a clear and upfront way. I have since sent my two brother-in-laws to Platinum VW. They both purchased cars from him, and they both had the same positive experience. Thank you David! More

Hi, stopped in to look at a used convertible new beetle saw the limited edition 2010 and it was all over loved the car, loved the paint job and loved the staff and the owner of the dealership !!! David an saw the limited edition 2010 and it was all over loved the car, loved the paint job and loved the staff and the owner of the dealership !!! David and Deanna are the best - i have called a couple times since purchasing the car and they have answered all questions and have been very helpful !!! they all even helped me clean out my old car !!!! Really great people ! David came to my home to pick up some paperwork. !!!! Would buy here again and again ! More

I was most impressed with Platinum VW from the first moment I came in to the dealership. I was warmly greeted by the owner, Josh, who then referred me to the proper people who were most helpful and eff moment I came in to the dealership. I was warmly greeted by the owner, Josh, who then referred me to the proper people who were most helpful and efficient with no hassles or pressure. My salesman, Joe Riccobene, showed me various cars and advised what would be the best car for me. I decided on the VW Jetta. Financing was a breeze. Rob Sedrish, Finance Manager, put a lease package together that was best for me. I had done much comparison shopping and found Platinum VW to be the most efficient and friendly dealership to work with. I felt no pressure and I had my leased Jetta in less than a day. My old Pontiac Lease Turn-in was also handled by Platinum - so this was one stop shopping. I am most impressed with the dealer and the experience. I plan on continuing to be a part of the Platinum VW family from here on in. Thank you for the best lease experience I have ever had. More

The minute I walked into Platinum Volkswagen, I could tell this would be the place I would purchase my car. I felt very comfortable there. Al Toussaint asked me if I had any questions without being pushy tell this would be the place I would purchase my car. I felt very comfortable there. Al Toussaint asked me if I had any questions without being pushy. He was very informative and had a pleasant demeanor. We went ahead and purchased a Golf Tdi. I love the vehicle. One of the gentleman took his time with me explaining all of the features my new car had. I was very impressed with everyone there. Highly recommend Platinum. More

I was very pleasantly surprised that from the beginning to the end I had a great experience shopping for a car at Platinum VW. In my past car buying experiences I have had pushy and condescending salesmen to the end I had a great experience shopping for a car at Platinum VW. In my past car buying experiences I have had pushy and condescending salesmen. Dave on the other hand was always a gentleman and easy to deal with. I liked that I was able to email questions almost daily, and he or Deanna would respond promptly and concisely. I never felt ignored and I really appreciated that. More

Best dealer I ever had. After 15 years leasing cars this was by far the most honest, friendly and hassle free dealer. I had a budget, I did not think they will match it after being declined by a near by VW was by far the most honest, friendly and hassle free dealer. I had a budget, I did not think they will match it after being declined by a near by VW dealer but they did, right from the beginning, no games, no gimmicks, no last minute surprises, I got more than what I expected. I was a little undecided about the color to choose but with David Quintero (sales rep) everything went through easily. I highly recommend this dealer but more specially to work with David Quintero, he is the best, he would do anything possible to accommodate you without a hassle, he will give you facts and his honest opinion, not what you want to hear. Thanks David, God bless you man ! Julio Baudet More

This makes 4 VW's I have leased and now purchased from Doc. It actually makes number 5 for I leased my first from another dealer. Doc is a great sales man but most importantly displays an honest interes Doc. It actually makes number 5 for I leased my first from another dealer. Doc is a great sales man but most importantly displays an honest interest in my needs for the right car. I feel trust and I'm not pushed into something I don't really want. When he says he'll call he does. I also find his extra "fund raising" a wonderful addition to your dealership. It says a lot for how you treat your workers which is important when dealing with the entire organization. Happy Holidays to you all! More

I have purchased many vehicles over my lifetime. The majority of the time, the experience was like a visit to the dentist; much discomfort and had to pay for it too. This is why i have to write about m majority of the time, the experience was like a visit to the dentist; much discomfort and had to pay for it too. This is why i have to write about my most recent purchase and more specifically, regarding the sales rep i dealt with. Joe Riccobene treated us with respect and like we were actual customers, not like he was doing us a favor by assisting us! Being a female, it's been awful having car dealers (including service dept personnel) talk down to you. Because of this, i have always brought a male with me when car shopping - even though the vehicle was for my use and was completely up to my choosing. Joe made me feel like i didn't need to bring my husband along. He was honest and i believe very fair on both the vehicle sales price and trade in value. i would not hesistate to refer people to Joe Riccobene and Platinum Volkswagen. More

Sales experience was extremely professional. Joe was the consumate salesman, evaluating the reason for my vist, presenting the values and benefits of the vehicles and the brand, and working out a beneficial consumate salesman, evaluating the reason for my vist, presenting the values and benefits of the vehicles and the brand, and working out a beneficial deal. The showroom while bright and pleasant, seemed overly cramped, but presented the vehicles in a positive light. Overall, I would and did return to purchase another vehicle here. More