Platinum Volkswagen

I was searching all over for a pre-owned white VW Jetta. I looked at several places and either the car was in bad shape, or the Millage was too high for the price they wanted the car for. Then I decided to I looked at several places and either the car was in bad shape, or the Millage was too high for the price they wanted the car for. Then I decided to try the Platinum Volkswagen dealership just several minutes from where I live. From the moment I walked in, everyone was extremely nice and helpful. They had exactly what I wanted (a 2008 white VW Jetta), pluss much more. Dave, our sales manager showed us exactly what jetta's they had and all the features that came with them. I finally found my white Jetta which also came with leather heated seats, a sunroof, an iPod adapter, and much more fun toys. Dave worked out the price with my parents and it was a bit higher then they wanted to spend but he also threw in an additional 2 year extended bumper-bumper warrantee for practically nothing. Also, the fact that everyone was so helpful and caring made my parents not mind paying a little more. It's like when you go to a nice restraunt you are going to pay more for a better quality rather then friendly's. I have had the car now for 3-4 weeks and I have no complaints. There is a minor scratch on the windsheild, so I called them today and they said to bring it over whenever is convenient for me and they can fix it. My uncle happens to be a well known sales manager at Mazda in Queens and he said he would even recommend Platinum Volkswagen due to their understanding, kindness, and organization. I would deffinately recommend Platinum Volkswagen to anyone interested in buying a Volkswagen!!! More

On January 26th, just before another huge snowstorm was about to hit Long Island, and in the middle of a rainstorm, my windshield wipers stopped working. I called and asked if I could come in on an emerge about to hit Long Island, and in the middle of a rainstorm, my windshield wipers stopped working. I called and asked if I could come in on an emergency basis as my 2009 VW Passat is my only car. I was told to come right in even though it was already 3 p. I was welcomed by John Grossman, a service consultant who reassured me that my problem would be resolved. John also noticed that my inspection was overdue by one month. My wipers began to work as soon as the car was taken into the garage. It would have been very easy for John to have pretended to fix a motor that wasn't damaged. He didn't do this; he simply said, "I can't fix something that's not broken." John was extremely kind and patient with me. I was extremely nervous when I came in and he calmed me down. He even called me on my cell phone when I (in a panic) couldn't find it. I had come in once before to this service center ( it was over a year ago) with a similar emergency: my engine light was on but my temperature gauge was fine. I was going on a trip the next day and was afraid to use the car. John allowed me to come in without an appointment and he looked at my car, topped off the fluids and sent me on my way. I had always gone to the Lynbrook dealership for service but I will change now to Hicksville as I was made to feel so welcome and so comfortable. I do hope you will commend John for a wonderful job. Many thanks More

Superb - I just purchased a VW Eos from Platinum VW. David Quintero and Deanna were just great. They were very friendly throughout the purchasing process and were dedicated to making sure their customer David Quintero and Deanna were just great. They were very friendly throughout the purchasing process and were dedicated to making sure their customers are satisfied. Overall, they are a credit to both the dealership and VW organization as a whole. I was working with 4 different dealers and Platinum was hands down the best in terms of both price and customer service. More

My experience was similar to those of the other reviewers. Joe Riccobene and the other sales and serrvice people have been very professional. I was referred to this dealer through the Consumer Re reviewers. Joe Riccobene and the other sales and serrvice people have been very professional. I was referred to this dealer through the Consumer Reports build-and-buy service. Another dealer farther away offered a price that was, taking into account the distance, roughly equal from my point of view, but Platinum seemed more professional, which is why I bought from them. Since their business costs on Long Island would have been higher than those of the other dealer, they were offering a price with what was probably a slightly lower profit margin for them. The only reason why I rated them a 4 on customer service is that when, after the sale, I asked a different sales person whether the VW automatic-door-lock system could be turned off by the service department, he said it would void the warranty, which is nonsensical (and not true). I went to directly the service department, which did it. More

If every auto salesperson treated their customers the way that David and the rest of the staff at Platinum VW treated me, there would be no stereotype about car salesmen! When I left with my new GTI I felt l that David and the rest of the staff at Platinum VW treated me, there would be no stereotype about car salesmen! When I left with my new GTI I felt like I had been treated fairly and that all of the terms of the deal were communicated to me in a clear and upfront way. I have since sent my two brother-in-laws to Platinum VW. They both purchased cars from him, and they both had the same positive experience. Thank you David! More

Hi, stopped in to look at a used convertible new beetle saw the limited edition 2010 and it was all over loved the car, loved the paint job and loved the staff and the owner of the dealership !!! David an saw the limited edition 2010 and it was all over loved the car, loved the paint job and loved the staff and the owner of the dealership !!! David and Deanna are the best - i have called a couple times since purchasing the car and they have answered all questions and have been very helpful !!! they all even helped me clean out my old car !!!! Really great people ! David came to my home to pick up some paperwork. !!!! Would buy here again and again ! More

I was most impressed with Platinum VW from the first moment I came in to the dealership. I was warmly greeted by the owner, Josh, who then referred me to the proper people who were most helpful and eff moment I came in to the dealership. I was warmly greeted by the owner, Josh, who then referred me to the proper people who were most helpful and efficient with no hassles or pressure. My salesman, Joe Riccobene, showed me various cars and advised what would be the best car for me. I decided on the VW Jetta. Financing was a breeze. Rob Sedrish, Finance Manager, put a lease package together that was best for me. I had done much comparison shopping and found Platinum VW to be the most efficient and friendly dealership to work with. I felt no pressure and I had my leased Jetta in less than a day. My old Pontiac Lease Turn-in was also handled by Platinum - so this was one stop shopping. I am most impressed with the dealer and the experience. I plan on continuing to be a part of the Platinum VW family from here on in. Thank you for the best lease experience I have ever had. More

The minute I walked into Platinum Volkswagen, I could tell this would be the place I would purchase my car. I felt very comfortable there. Al Toussaint asked me if I had any questions without being pushy tell this would be the place I would purchase my car. I felt very comfortable there. Al Toussaint asked me if I had any questions without being pushy. He was very informative and had a pleasant demeanor. We went ahead and purchased a Golf Tdi. I love the vehicle. One of the gentleman took his time with me explaining all of the features my new car had. I was very impressed with everyone there. Highly recommend Platinum. More

I was very pleasantly surprised that from the beginning to the end I had a great experience shopping for a car at Platinum VW. In my past car buying experiences I have had pushy and condescending salesmen to the end I had a great experience shopping for a car at Platinum VW. In my past car buying experiences I have had pushy and condescending salesmen. Dave on the other hand was always a gentleman and easy to deal with. I liked that I was able to email questions almost daily, and he or Deanna would respond promptly and concisely. I never felt ignored and I really appreciated that. More

Best dealer I ever had. After 15 years leasing cars this was by far the most honest, friendly and hassle free dealer. I had a budget, I did not think they will match it after being declined by a near by VW was by far the most honest, friendly and hassle free dealer. I had a budget, I did not think they will match it after being declined by a near by VW dealer but they did, right from the beginning, no games, no gimmicks, no last minute surprises, I got more than what I expected. I was a little undecided about the color to choose but with David Quintero (sales rep) everything went through easily. I highly recommend this dealer but more specially to work with David Quintero, he is the best, he would do anything possible to accommodate you without a hassle, he will give you facts and his honest opinion, not what you want to hear. Thanks David, God bless you man ! Julio Baudet More