Platinum Used Cars

Horrible company !! Don't buy !! They're all liars !!! They tried to bribe me to write a good review for the company but after you write the review and go to pick up the gas card they They're all liars !!! They tried to bribe me to write a good review for the company but after you write the review and go to pick up the gas card they tell you , "we have discontinued the cards". Let me break down my true experience with this car lot ! All of the cars will not match their true mileage bc the managers drive the cars as their own and once you buy it & it breaks down you're left with the problem. I wanted the 2012 Hyundai Sonata and asked them to tell me the numbers. Martin & the finance person kept coming back to tell us the payments would be $260/month for 60 months ... That was a lie .. I expressed to them I wanted the payments for 60 months & each price they quoted was for 72 months & they added at least 5 points to interest rates to fluff up the overall prices for the vehicles. They also add $1,000 for accessories but can't tell you what accessories they are selling you & the finance guy said he wouldn't sell me the car if I did not buy the gap insurance when that's optional !! I found the car cheaper else where and told them they could sell the car to someone else. They are so desperate to sell a car that they wanted to price match the car. The car fax had the car at 24,000 miles but they sold me the vehicle with 27,000. After my mother rose all kinds of xxxx, they continued to call & try to sell the car . They had finally took the xx fluff fees out & sold me the car for $11,666 which is the only reason I bought the car . After I did their "positive" review and went to get the $30 gas card that the sales manager SHAYNA promised me , the new manager told me I would not get the card. I am filing several complaints against this company for unsavory practices. I wouldn't buy another car from this company even if the Lord Jesus Christ came down on a cloud and demanded me too !! Their goal is to xxx xxxx you with 25% interest and sucker you into buying the "unknown" accessories and buying the car for 72 months. They're trying to squeeze every penny out of you. Don't let Shayna and her "smudgeable" eyebrows fool you. She can careless about what you are trying to do. She is a leech and will suck you dry !!!! Beware of this place!! Im warning you. Turn around and go somewhere else . I wish I had ! More

Terrible Service from this Company's South location This dealership has very deceptive and possible illegal practices in their finance department. The manager of the department, Darryl and his counterpa This dealership has very deceptive and possible illegal practices in their finance department. The manager of the department, Darryl and his counterparts repeatedly lied to me and stated that the bank had offered me a finance rate much higher than it actually was. It took me over three days to finally purchase a car because I refused to accept the lies. To make matters worse they gave me a "We owe" to repair the seat and mud flaps to my vehicle almost 2 months ago and have yet to make any effort to honor it. Their customer service is so terrible that they insist that customers sign an arbitration agreement to avoid you suing them. However, I have been advised that this agreement for arbitration is not legal as it is obtained under duress since customers are not given any option to opt out. I am filing a complaint against this company with the BBB and GA's Governors Office of Consumer Affairs. I will also seek to file a complaint with the GA Department of Banking and Finance and banks that financed my vehicles because they lied about the true mileage of both my vehicles at the time of sale and we have the pictures and voice recordings to prove it. This company is use to just running over customers and not honoring their contracts but they picked the wrong customer this time. Arbitration agreement or not....I will be filing a lawsuit against Platinum Cars South for breech of contract : They can't bring their lawyers into small claims court ;-) But I must say, the vehicle that I purchased is very nice and exactly what I wanted, minus the broken seat knob and mud flap which they promised to fix. It is the only reason I dealt with them but I would NEVER buy from them again. And I strongly advise everyone to STAY THE xxxx AWAY!! However if you see that car that you just must have, take your own financing or contact the company directly yourself to verify the finance rate. You ABSOLUTELY can not trust them to be honest. They all are LIARS, from the sales person Martin to Darryl in fiance to Shaina in the front office. She pretended to be so nice and acted as if she really gave a darn but she doesn't. Don't be deceived by her offer to give you a $30.00 gas card for a positive review. TELL THE TRUTH and SHAME THE DEVIL! More

Biggest Scammers I have ever seen! Once they sell the car, they become your worst enemies and want to suck any blood that you have. Presumably dealt with them and would not early but a Once they sell the car, they become your worst enemies and want to suck any blood that you have. Presumably dealt with them and would not early but a car from any dealer without an authentic recommendation. More

Bought used Audi. We went in platinum cars south to buy an Audi. Worst experience came after the buy. Buyer beware. Your car will fall apart. Terrible. ..don't buy. We went in platinum cars south to buy an Audi. Worst experience came after the buy. Buyer beware. Your car will fall apart. Terrible. ..don't buy. More

This dealership is the worst place to buy your car I took my car to them after a week to fix the check ingine light I got it back with over three windshield chips which were not there before they didn' I took my car to them after a week to fix the check ingine light I got it back with over three windshield chips which were not there before they didn't even call me to tell me my car was ready they are very dishonest in there service More

CTS 2010 Premiun Mr. Rodney Long was very helpful after a few emails , I finally got to the property in Woodstock Ga. I missed out on checking out a 2010 CTS Premiun b Mr. Rodney Long was very helpful after a few emails , I finally got to the property in Woodstock Ga. I missed out on checking out a 2010 CTS Premiun by about 20 minutes they sent it to the other store and said that had it sold. Looked at another 2010 CTS AWD it wasn't what I wanted. After Rodney, made a few phone calls and the didn't sell it at the other store. I got my chance to seen the 2010 CTS Premiun. We worked the deal for my 2003 CTS Luxury Sport and we signed the papers. Thumbs up to Rodney Long and Platinum Used Cars of Woodstock. More

Bad Dealership I called about a 2009 xf supercharged jaguar while I was working overseas as a contractor . A salesman by the name of chad had got this deal together I called about a 2009 xf supercharged jaguar while I was working overseas as a contractor . A salesman by the name of chad had got this deal together for me. I returned home in Dec 2013 I went to meet chad and test drive this vehicle the check engine light was on. Chad had told me it was a sensor found out the water pump was going out. Remind you I put down 13.000 on this vehicle and purchased an extended warranty that was a waste of money. I told platinum about the problem they did nothing. When a customer drops that kind of money down you would expect better customer service . I would never recommend this dealership to any one. More

Wonderful Transaction I had a wonderful experience with Sean as my salesman! He was very professional and answered all of my questions! Wow and he has a sense of humor! Who I had a wonderful experience with Sean as my salesman! He was very professional and answered all of my questions! Wow and he has a sense of humor! Who wants to buy a car or anything from someone who is a stick in the mud. When I first called after I gave him all of my information he said that he would call me back in 15 mins and HE DID! Freaking Amazing! How many folks actually do that? Shayna finalized all of my purchasing paperwork and was a absolute pleasure to sit with. She was very knowledge to all of my questions. Overall Sean and Shayna rocked this sell! Thanks guys! More

Misleading advertisement In searching Auto Trader for a vehicle, I came across a vehicle listed by Platinum Used Cars. The pictures of the vehicle looked great. The salesman I In searching Auto Trader for a vehicle, I came across a vehicle listed by Platinum Used Cars. The pictures of the vehicle looked great. The salesman I spoke with on the phone made no mention of anything wrong with the vehicle. He told me a couple of times he would call me back, but never did, so I had to keep calling. Since the vehicle looked so nice, and the price seemed reasonable, I decided to make the 120 mile trip down to see it in person. When I arrive to look at the vehicle, it was in terrible shape. Dents all over it, chipped paint, interior in rough shape, missing part of the interior molding. I also noticed the brand of tires were not Michelin. I could have sworn that is what was photographed. After telling the salesman that I was disappointed with how the vehicle looked, and wished I had not driven down, he tells me to call back next week and they may have better ones. When I arrived back to my house, after an hour and 45 minute drive, I looked back at the photos from the ad. The reason the photos looked so nice is because it was not the same vehicle. Several places where there were noticeable dents and scuffs, were no where to be seen in the photos. The tires were Michelin in the ad, but not in person. The interior photos were definitely not the same vehicle either. To say the least, this was very disappointing, and a waste of my time. Had the dealer been honest, and photographed the correct vehicle, I would never have gone down there. If you come across an ad from platinum used cars, save yourself some time, and shop somewhere else. More

HIDDEN FEES IN CONTRACT - BUYER BEWARE OF THIS DEALER I put a down payment on a truck. We agreed on a price and upgrades. I signed an agreement for one price and when I came back later to sign the contr I put a down payment on a truck. We agreed on a price and upgrades. I signed an agreement for one price and when I came back later to sign the contract they had increased the price by 149.00 and HIDDEN it in the numbers. It had no line item... it was just added to other numbers and HIDDEN. It was only a few days later that I discovered they had increased the price of the truck and HIDDEN it. When I discovered this I called Mr. Anderson who sold me that truck and he took no responsibility for this HIDDEN fee and made no attempt to rectify the situation. I should have checked the BBB before I bought this truck. This company has 6 recent prior complaints!!!! BUYER BEWARE More