Platinum Used Cars

i purchased a lexus rx350 from atlanta luxury motors .My salesman was david csaszar he was great to deaol with from the start .We closed the deal on the phone drove in from south georgia lexus was ready to salesman was david csaszar he was great to deaol with from the start .We closed the deal on the phone drove in from south georgia lexus was ready to go ,we did all paper work and i was on the road before i new it .It was easy and david was great i will buy from him in future and refer my friends to him More

I purchased a car from Atlanta Luxury Motors in April. The price was approximately $1,500 below KBB value, so the price looked attractive. However, I ended up paying $660 dollars to fix the problem with a The price was approximately $1,500 below KBB value, so the price looked attractive. However, I ended up paying $660 dollars to fix the problem with air intake and ALM did not want to cover the cost. To sum, I am very disappointed. I believe that ALM has incompetent people and I am surprised it is still in business. ALM is focusing on “moving the metal” and don’t care about customer experience. I doubt that they have any returning customers. From my experience, the money saved on this car was paid down the road to fix the problem and the headache was just not worth it. I would not recommend buying from this dealer. Check the Better Business Bureau and you will see the number of complaints that these guys have. Mine is on its way. The long story short, I spoke to Paul Singh on the phone about the car they had for sale. He ensured me that there were no problems with the vehicle. I left a deposit over the phone since I wasn’t in Atlanta. When I came to the dealership, I found out that the audio system was not working and the check engine light was on. Paul told me that the fuel tank cap was not closed causing the check engine light to come on. He said that the problem was fixed. I was also told that the audio system was still under warranty and I should go to a Lexus dealer to fix it. I insisted that ALM should fix the problem before I purchased the vehicle. They were nice enough to take it to the shop that specialized in audio installations to fix the problem. It cost them $600 to fix the audio system. I lucked out on this one. When I drove the vehicle back home, the check engine light came on again. I took it to a Lexus dealer and was told that the aftermarket air intake (not under warranty) was causing the problem and the intake needs to be replaced. So I paid $660 to replace the intake. I guess the guys at ALM just reset the check engine light and didn’t bother to fix the problem. I called Paul, who told me that he needed to talk to the general manager about the issue. After a couple of follow up calls, Paul stopped returning my phone calls. I called the general manager, Cade Ekes and faxed him the invoice from the Lexus dealer. Cade told me that their mechanic talked to the Lexus dealer and the dealer said that the problem could have been fixed without replacing the intake. I followed up with the dealer and was told that they did not speak to anyone from ALM. My phone conversation with Mr. Ekes ended with “….We are not going to pay for this…….Don’t ever call this number again. Have a nice day.” More

August 2011 bought a 2004 Maxima. Faulty transmission NEXT DAY! Woody arranged a rebuilt transmission with a lousy warranty. Charging us for the transmission. We never received a follow up bill. We assum NEXT DAY! Woody arranged a rebuilt transmission with a lousy warranty. Charging us for the transmission. We never received a follow up bill. We assumed a few months later that perhaps they did the right business move and wrote off that charge. We got the vehicle and have drove it (with numerous problems) for 8 months. We decided to trade it in this past week...went to look for title and realized it was never sent. Low and behold it had a lien on it! ALM!! So we paid that large bill today and finally got the title. Lousy business!!! More

Awesome customer service! Thanks for the sale!!! Thanks Chad for your prompt response, and thanks Chase for your follow-up. I would recommend this dealership to anyone! The buying process was seemless. Chad for your prompt response, and thanks Chase for your follow-up. I would recommend this dealership to anyone! The buying process was seemless. Jacklin H, Athens, Ga More

Stay away from this dealer. on 2/19/2012 they sold me a damaged 2009 LS460 using a clean carfax claiming that the vehicle is super clean. It appears that the vehicle was involved in a collision that damage damaged 2009 LS460 using a clean carfax claiming that the vehicle is super clean. It appears that the vehicle was involved in a collision that damaged the front left wheel and bumper, hence, the reason a new tire was on the left front and significant damage to the front and rear aluminum wheels on the left side of the vehicle. Of course when I inquired about the new tire and wheel damage, the response from my salesman, it's due to normal wear and tear. After signing all the papers and driving back to Knoxville, I remained suspect about the left front tire, damage to the wheel, damage to the bumper and the overspray from the crappy paint job on the bumper. Monday, February 20th, after several calls and a thorough investigation of the history of the my purchase, I found out that ALM tried getting the car fixed under a warranty claim, at a local Lexus dealership a few days prior to my purchase of the vehicle. The dealership turned down the warranty claim and documented the following in the vehicle's history; Vehicle sustained damage from impact and recommended replacing front left wheel bearing and damage to bumper and wheels are visible. As you can see they even tried to screw Lexus under a warranty claim. So why not screw the customer as well. I was able to cancel the contract and put a stop payment on the check. They have admitted to the damage sustained, but of course no one is taking responsibility for deceiving the customer (me) and negotiating in bad faith, while knowingly and willingly not disclosing important information about the vehicle, hiding behind Carfax. The VIN for this vehicle is: VIN:JTHCL46F295000507.I have already contacted Carfax, the Governors office, BBB and the Secretary of State. More to come. By the way, ALM is not a member of the BBB and when they were a member, they had a rating of B+. Buyer beware, they are the biggest crooks I have ever met. More

I bought an infiniti G37 from ALM about 2months ago. I would not recommend anyone to buy from them, they cannot keep their promise. Until i bought the car they promised me everything to will be done, once would not recommend anyone to buy from them, they cannot keep their promise. Until i bought the car they promised me everything to will be done, once i have bought the car the first thing i got to know is we can't deliver the car on time we need more time, so I waited for 2 weeks to get everything done and they did not finish anything that was promised. They dont have any professional ethics to keep their word. DON'T BUY FROM ALM. More

Evidently these lowlifes have changed their name to Platinum Used Cars which is on 10915 Highway 92 Woodstock, Georgia 30188. Totally unprofessional. BUYER BEWARE! With check in hand, ready to sign th Platinum Used Cars which is on 10915 Highway 92 Woodstock, Georgia 30188. Totally unprofessional. BUYER BEWARE! With check in hand, ready to sign the contract, the owner began calling other interested parties in the car. And then cursed at me when I raised questions. I AM GLAD I DID NOT BUY FROM THESE CHARLATANS. More

. Deaership did not report to me the car (M35) I . Deaership did not report to me the car (M35) I purchased on 1/15/09, had been in an accident and suffered structural damage. I checked CARFAX . Deaership did not report to me the car (M35) I purchased on 1/15/09, had been in an accident and suffered structural damage. I checked CARFAX before buying the car, and it showed a clean record. However, on 12/13/11, I had the car appraised for a possible trade, and was advised by a current CARFAX the car had structural damage. 12/13/11 CARFAX indicated on 1/13/09, "Seller disclosure" indicating structural damage. I purchased the car two days later and was never advised of any damage by the dealership. It is my opinion the dealership knew of the damage and failed to report it to me. More

I purchased a vehicle at this dealership on July 28 2011. I purchased a vehicle at this dealership on July 28 2011. I have not been able to get a tag for this because the dealership has not filed the corr I purchased a vehicle at this dealership on July 28 2011. I have not been able to get a tag for this because the dealership has not filed the correct paperwork for me to get the tag. Its been over four months. In corresponding with them I get nothing but excuses. I have been very patient. First they claimed they did not know what was going on then they finally admitted that there is a lien on the tilte. Its been four months still no tag no lien release and they always send me to a voicemail when I call. To top it all off things on the vehicle still have not been fixed properly after several attempts. Now I am just trying to get my money back because I can not drive the car without a tag. More

Where to start... Once you call to ask about a vehicle, hang up the phone before it rings. Save yourself a lot of time and money chasing a slightly reduced price. There is a reason these cars are slightly hang up the phone before it rings. Save yourself a lot of time and money chasing a slightly reduced price. There is a reason these cars are slightly cheaper, you end up paying for it as soon as they drop it on you. Get used to learning everyones name in the building as you will get passed from one person to the next until you are left on hold. When they claim the car is in good condition, get a full independent inspection. If you are still convinced that you also wanted to throw away $30k, then by all means go to vegas and put it all on a coin toss, where your odds are better. I am commencing legal proceedings further to them witholding my car for close to a month. I have never had to write a complaint before, though feel compelled to protect other victims being created by this scheme. More