Platinum Used Cars

No such thing as service after the sale. I spent three months calling on a daily basis to get them to send me a check for service they said they would take care off before the sale. Not even a big check. months calling on a daily basis to get them to send me a check for service they said they would take care off before the sale. Not even a big check. They wanted me to drive four hours back out there so they could service it in-house when they didn't even have the right equipment or knowledgeable technicians who could do it. I should have read more reviews before buying from this dealer and will likely buy from an actual BMW or Mercedes dealer next time instead of an independent dealer like these guys. Luckily my experience wasn't as bad as some of the others I've read on here but don't be the next customer who has to leave a terrible review! Save up a couple extra thousand and go somewhere else. More

I bought an Infiniti G37S from this dealership. When I tried trading in my car this week, I was told that though the car has a clean carfax, it has been completely repainted. For an average buyer, this is tried trading in my car this week, I was told that though the car has a clean carfax, it has been completely repainted. For an average buyer, this is not an easy thing to know. I was pointed to certain areas of car where there are signs that this car has been painted. Thank to ALM dealership, my car is valued at a very low price now. Its value fell below 10K just because of repainting that was done before it was sold to me. These guys are crooks. They have their own body shop that does this kind of work. More

This place is a total scam. I bought a BMW from here and after 3 months usage, here are the problems I have got so far: 1. The car was involved in an accident one year ago which was not shown on the "cer after 3 months usage, here are the problems I have got so far: 1. The car was involved in an accident one year ago which was not shown on the "certified" report the sales man showed me. 2. The sales man told me the warranty is 75,000 PLUS my current mileage. I was so stupid to trust him until lately I called the warranty provider and they told me it is UPTO 75,000 miles. The warranty cost me $3,600+. 3. There is an oil leak under the hood. Fortunately it's still under FACTORY warranty and I'm sure the warranty provider that ALM provided will not fix anything for me. 4. The run flat tires were replaced by something much cheaper. Stay away from this dealer. They will never pick up your phone after the sale is done. More

Here my review of this company.....they are scammers big time we drove 4hrs for nothing. (Gas is very expense ) they didn't even care. I thought they where so truthful to us. What they have listed will jus time we drove 4hrs for nothing. (Gas is very expense ) they didn't even care. I thought they where so truthful to us. What they have listed will just get you to come in, then the scam starts. I would not trust this company. I am very upset what this company did to us. More

i purchased a lexus rx350 from atlanta luxury motors .My salesman was david csaszar he was great to deaol with from the start .We closed the deal on the phone drove in from south georgia lexus was ready to salesman was david csaszar he was great to deaol with from the start .We closed the deal on the phone drove in from south georgia lexus was ready to go ,we did all paper work and i was on the road before i new it .It was easy and david was great i will buy from him in future and refer my friends to him More

I purchased a car from Atlanta Luxury Motors in April. The price was approximately $1,500 below KBB value, so the price looked attractive. However, I ended up paying $660 dollars to fix the problem with a The price was approximately $1,500 below KBB value, so the price looked attractive. However, I ended up paying $660 dollars to fix the problem with air intake and ALM did not want to cover the cost. To sum, I am very disappointed. I believe that ALM has incompetent people and I am surprised it is still in business. ALM is focusing on “moving the metal” and don’t care about customer experience. I doubt that they have any returning customers. From my experience, the money saved on this car was paid down the road to fix the problem and the headache was just not worth it. I would not recommend buying from this dealer. Check the Better Business Bureau and you will see the number of complaints that these guys have. Mine is on its way. The long story short, I spoke to Paul Singh on the phone about the car they had for sale. He ensured me that there were no problems with the vehicle. I left a deposit over the phone since I wasn’t in Atlanta. When I came to the dealership, I found out that the audio system was not working and the check engine light was on. Paul told me that the fuel tank cap was not closed causing the check engine light to come on. He said that the problem was fixed. I was also told that the audio system was still under warranty and I should go to a Lexus dealer to fix it. I insisted that ALM should fix the problem before I purchased the vehicle. They were nice enough to take it to the shop that specialized in audio installations to fix the problem. It cost them $600 to fix the audio system. I lucked out on this one. When I drove the vehicle back home, the check engine light came on again. I took it to a Lexus dealer and was told that the aftermarket air intake (not under warranty) was causing the problem and the intake needs to be replaced. So I paid $660 to replace the intake. I guess the guys at ALM just reset the check engine light and didn’t bother to fix the problem. I called Paul, who told me that he needed to talk to the general manager about the issue. After a couple of follow up calls, Paul stopped returning my phone calls. I called the general manager, Cade Ekes and faxed him the invoice from the Lexus dealer. Cade told me that their mechanic talked to the Lexus dealer and the dealer said that the problem could have been fixed without replacing the intake. I followed up with the dealer and was told that they did not speak to anyone from ALM. My phone conversation with Mr. Ekes ended with “….We are not going to pay for this…….Don’t ever call this number again. Have a nice day.” More

August 2011 bought a 2004 Maxima. Faulty transmission NEXT DAY! Woody arranged a rebuilt transmission with a lousy warranty. Charging us for the transmission. We never received a follow up bill. We assum NEXT DAY! Woody arranged a rebuilt transmission with a lousy warranty. Charging us for the transmission. We never received a follow up bill. We assumed a few months later that perhaps they did the right business move and wrote off that charge. We got the vehicle and have drove it (with numerous problems) for 8 months. We decided to trade it in this past week...went to look for title and realized it was never sent. Low and behold it had a lien on it! ALM!! So we paid that large bill today and finally got the title. Lousy business!!! More

Awesome customer service! Thanks for the sale!!! Thanks Chad for your prompt response, and thanks Chase for your follow-up. I would recommend this dealership to anyone! The buying process was seemless. Chad for your prompt response, and thanks Chase for your follow-up. I would recommend this dealership to anyone! The buying process was seemless. Jacklin H, Athens, Ga More

I bought an infiniti G37 from ALM about 2months ago. I would not recommend anyone to buy from them, they cannot keep their promise. Until i bought the car they promised me everything to will be done, once would not recommend anyone to buy from them, they cannot keep their promise. Until i bought the car they promised me everything to will be done, once i have bought the car the first thing i got to know is we can't deliver the car on time we need more time, so I waited for 2 weeks to get everything done and they did not finish anything that was promised. They dont have any professional ethics to keep their word. DON'T BUY FROM ALM. More

Stay away from this dealer. on 2/19/2012 they sold me a damaged 2009 LS460 using a clean carfax claiming that the vehicle is super clean. It appears that the vehicle was involved in a collision that damage damaged 2009 LS460 using a clean carfax claiming that the vehicle is super clean. It appears that the vehicle was involved in a collision that damaged the front left wheel and bumper, hence, the reason a new tire was on the left front and significant damage to the front and rear aluminum wheels on the left side of the vehicle. Of course when I inquired about the new tire and wheel damage, the response from my salesman, it's due to normal wear and tear. After signing all the papers and driving back to Knoxville, I remained suspect about the left front tire, damage to the wheel, damage to the bumper and the overspray from the crappy paint job on the bumper. Monday, February 20th, after several calls and a thorough investigation of the history of the my purchase, I found out that ALM tried getting the car fixed under a warranty claim, at a local Lexus dealership a few days prior to my purchase of the vehicle. The dealership turned down the warranty claim and documented the following in the vehicle's history; Vehicle sustained damage from impact and recommended replacing front left wheel bearing and damage to bumper and wheels are visible. As you can see they even tried to screw Lexus under a warranty claim. So why not screw the customer as well. I was able to cancel the contract and put a stop payment on the check. They have admitted to the damage sustained, but of course no one is taking responsibility for deceiving the customer (me) and negotiating in bad faith, while knowingly and willingly not disclosing important information about the vehicle, hiding behind Carfax. The VIN for this vehicle is: VIN:JTHCL46F295000507.I have already contacted Carfax, the Governors office, BBB and the Secretary of State. More to come. By the way, ALM is not a member of the BBB and when they were a member, they had a rating of B+. Buyer beware, they are the biggest crooks I have ever met. More