Platinum Ford

They had my truck for 2 weeks, and than misdiagnosed my problems. Told me and charged me for certain services on my vehicle that was never done. Tried to tell me my engine needed to be replaced for 15,000 problems. Told me and charged me for certain services on my vehicle that was never done. Tried to tell me my engine needed to be replaced for 15,000.00. Took it for a second opinion and cost me 700.00 to get fixed. If I where you I would stay as far away from this place as possible, they are all scam artists!! More

Jim Hamilton went above and beyond to find us the perfect truck and then worked his magic to get us an awesome deal. Thanks again for helping us. truck and then worked his magic to get us an awesome deal. Thanks again for helping us. More

listen jim hamilton and steve powell were the absolute best never did i feel any pressure at buying i will reccomend all my friends and family to see jim hamilton at platinum ford best never did i feel any pressure at buying i will reccomend all my friends and family to see jim hamilton at platinum ford More

Today, I bought the best car that I’ve ever owned.It has Today, I bought the best car that I’ve ever owned. It has extraordinary features beyond my imagination! And my purchase was made my reality because Today, I bought the best car that I’ve ever owned. It has extraordinary features beyond my imagination! And my purchase was made my reality because I was facilitated by the best salesman-Mr. Jim Hamilton!!! More

Our salesman Steve Sterling was excellent and our Finance MGRs were great Scott and Paul. The experience was wonderful and I will recommend Platinum Ford to all. MGRs were great Scott and Paul. The experience was wonderful and I will recommend Platinum Ford to all. More

I chose not to buy there vehicle and have been harassed by there salesman. Very disturbing voice & text messages! Exact same vehicle 5500 cheaper elsewhere!!! by there salesman. Very disturbing voice & text messages! Exact same vehicle 5500 cheaper elsewhere!!! More

My Experience in purchasing two used vehicles within a three month period was fantastic. One was a Chevy SUV for my daughter and the other a diesel F-250 for my big trailer. I used two different sales p three month period was fantastic. One was a Chevy SUV for my daughter and the other a diesel F-250 for my big trailer. I used two different sales people and both were very knowledgeable about their used inventory. I waited over a month since my last purchase to write this review and am very happy with both vehicles. The only reason I didn't give 5 stars is because I needed the tires rotated while they were putting on side steps for me and they said they did the work but when I got home it had not been done. They did not apologize but only said they would do it at no charge on my next service visit. More

Lied Non stop Sold me a vehicle that was "Certified Pre Owned" with two open recalls, didnt transfer Ford Certified Warranties to my name and here 9 months later st Sold me a vehicle that was "Certified Pre Owned" with two open recalls, didnt transfer Ford Certified Warranties to my name and here 9 months later still trying to deal with. 4 Months after I purchased the vehicle transmission went out, took it to the shop and there it sat for 5 months. During that time they lied non top to me and Ford Tech (from corporate office) about what they where doing. Have emails from them that my vehicle was in the bay up and trans mission out even through at the exact same time my vehicle is in back of the shop parking lot ( I have photos dated and time stamped). They issued me paperwork saying they removed transmission and found nothing wrong. I had vehicle transferred to another dealership and it was confirmed transmission was never removed, filled with fluid yes (I had two leaks and they had to fill it with fluid so I could leave with it...which it leaked out by the time I went 17 miles down the road but remember nothing is wrong with this transmission). Second dealership completely rebuilt transmission after they actually removed it and found a long list of things wrong as well as two leaks. Platinum kept telling me they removed the Auto Body value and it was fine, when in reality they did not and it was not. Platinum Ford does NOT have a transmission mechanic on staff. Instead of telling me this they continued to lie to me, Ford Tech, Ford Customer Service rep for 5 months...then placed a false claim on my warranties (which where still not in my name). DO NOT BUY, DO NOT HAVE SERVICE DONE at Platinum Ford Owner was contacted multiple times, he is aware of this and has ignored me and evidence shown to him HE ALLOWS this to happen. So while The Gilchrist name & Southwest Name mean something to his family they mean nothing to him....he allows people to be treated this way. More

Great dealership just needs to hire more techs. Cramped for space right now. Hopefully when new place is finished it will be a better place for space right now. Hopefully when new place is finished it will be a better place More

Took my vehicle in for oil change, and they parked it in the mud. which resulted in mud in my vehicle. Left finger prints all around the fenders around hood. No detail to taking care of someone else’s vehi the mud. which resulted in mud in my vehicle. Left finger prints all around the fenders around hood. No detail to taking care of someone else’s vehicle. After parking my car at home. It was remnants of oil on my driveway from the oil change More