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Platinum Chrysler Dodge Ram Jeep
Terrell, TX
316 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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316 Reviews of Platinum Chrysler Dodge Ram Jeep
December 01, 2019
Brad Cox at Platinum was great to work with - very helpful and professional. I drove 500 miles out of state for my new vehicle purchase because it was the best price. My experience was very good. helpful and professional. I drove 500 miles out of state for my new vehicle purchase because it was the best price. My experience was very good. More
by Clay from New Mexico
Employees Worked With
Brad Cox
November 28, 2019
Ron was great and Kyle and Matt was as well. I was taken care of and my wife’s Jeep was fixed to her satisfaction.... “ happy wife, happy life” thanks guys care of and my wife’s Jeep was fixed to her satisfaction.... “ happy wife, happy life” thanks guys More
by srbentley3
Employees Worked With
Ron Vigil, Matt Bower, KyleYoungblood
November 21, 2019
Excellent service. The price they promised didn’t change unlike other dealerships that have hidden fees or packages added. It is well worth the trip to the Platinum dealership. I highly recommend purchasing unlike other dealerships that have hidden fees or packages added. It is well worth the trip to the Platinum dealership. I highly recommend purchasing from them. More
by johnny
Employees Worked With
Charlie Holmes
November 17, 2019
Good service. Tried hard to earn business. Took a little long to get papers signed but they were very busy. We did most of the transaction by phone long to get papers signed but they were very busy. We did most of the transaction by phone More
by pamchavers
Employees Worked With
Joshua Shepard
November 16, 2019
Great place. Brad the salesman was awesome to deal with. Will go back in the future for other vehicle purchases. Have purchased many vehicles at this dealership before platinum took over and it is a much b Will go back in the future for other vehicle purchases. Have purchased many vehicles at this dealership before platinum took over and it is a much better experience. More
by Lybrandlance482
Employees Worked With
Brad , Andrew Beck
November 09, 2019
Everyone was so kind and helpful! There was absolutely no pressure or ‘gotchya’ gimmicks. I felt like I was really valued and listened to! The purchasing process was quick and painless. I would absolutely re pressure or ‘gotchya’ gimmicks. I felt like I was really valued and listened to! The purchasing process was quick and painless. I would absolutely recommend this dealership to anyone looking for a new vehicle! More
by Meganr2019
Employees Worked With
Breanna Brown, Joshua Shepard
November 07, 2019
What an absolute disappointment. I took my Ram 3500 in because it was throwing a code I couldn't clear. First of all they charged me $280 to plug their diagnostics in and tell me what I took my Ram 3500 in because it was throwing a code I couldn't clear. First of all they charged me $280 to plug their diagnostics in and tell me what they said. Complete rip off. Second they told me I needed a new turbo actuator. They quoted me a price of over $4000.00!!!! They then had the audacity to be smug about it when I questioned it and said they really thought it needed a new turbo as well with a price tag of over $8000.00!!! Thirdly, my truck had several recalls that needed tending to so I left it with them to take care of. Not only was my truck not finished when they said it would be, but I had to call them in the late afternoon to find that out! On top of this they charged me some kind of mystery fee for "supplies". That is ridiculous! I shouldn't pay a red cent for recall work! On top of all of this I got an actuator for under $400 and had an independent shop install it for under $300.00!!!!! That $4000.00 job cost me under $700 to fix. It runs like a champ. What a joke. I wouldn't take my bicycle in this ridiculous shop. More
by Harviticus
Employees Worked With
Edwin, Jason
November 05, 2019
Had a ticking in the motor so on Day 1 dropped the car off. Day 2, Did not hear from the service writer so I called, only to be told he wasn’t there. No one else could tell me the status of my car, and so off. Day 2, Did not hear from the service writer so I called, only to be told he wasn’t there. No one else could tell me the status of my car, and sounded like he was put out to have to talk to me. Day 3, called again and had to leave a voice mail. He called back to tell me what was wrong with the car, so I told him to fix it. Day 4, I called once again, he told me it would be ready about 4:00pm. Told him I would be there after 5:00pm to pick it up. The one and only time he called me without me calling first was at 3:00pm to tell me it was ready. Very poor communication. always seemed like it was a problem to have to talk to me. Not much confidence in the service writers. More
by T
Employees Worked With
Edwin, Jason
November 02, 2019
I had a great experience purchasing my new Jeep Grand Cherokee from Platinum. Everyone was very friendly, courteous, and worked hard to make sure my new car was exactly what I wanted. Terry did an awesom Cherokee from Platinum. Everyone was very friendly, courteous, and worked hard to make sure my new car was exactly what I wanted. Terry did an awesome job explaining all the new features to me and showing me how everything works. I highly recommend Platinum. More
by Cheryl
Employees Worked With
Will Johnson, Terry Hartsell
