Planet Subaru

I stopped having my 2002 Forester serviced after being told that oil changes could not be scheduled after 2:00; I could come on Saturdays. Like I have nothing else to do on my weekends. I spent $100 repla told that oil changes could not be scheduled after 2:00; I could come on Saturdays. Like I have nothing else to do on my weekends. I spent $100 replacing the bindle lightwhich lights up the shifter console: $5 for the bulb and $95 for the labor. It failed again and I've kept it that way. The worst experience was last August when they replaced both front end axles w/ boots, etc. Within 2 weeks, the noise reappeared. Bottom line they replaced both of them a 2nd time saying they were defective. Since I went with after market parts $720 vs $990, the part was warranted but NOT the labor. But they "graciously" said they'd pay for the 4th replacement; I only had to pay for the 3rd. I have no idea how they can call themselves the "undealer dealership." I plan to get another Subaru but not from them. More

A great buying experience for my new 2010 outback. I've owned 2 outbacks, now 3, and it's my first outback buy at Planet. Deb, via email, was upfront with MSRP, invoice price, and Planet's price (and doc a owned 2 outbacks, now 3, and it's my first outback buy at Planet. Deb, via email, was upfront with MSRP, invoice price, and Planet's price (and doc and delivery fees). The follow through with Stephan in finance was equally impressive (I always cringe at the finance stage, but he was great, low-key, did his job, and was no pressure), Save yourself a huge hassle, and send Deb an email, she is quite adept at spelling out terms, pricing and whatever else you have questions about, including the philosophy of Planet. When I went in to sign papers there were no surprises, just very helpful people that made it easy and stuck to the email price. it's a top-notch dealership. I drove past 2 dealers to get to Planet, and Planet delivered the goods in an upfront, straightforward way. search no further. go to Planet. They'll treat you square. Need a Subaru? They sell them. you'll be very happy. You want to buy a subaru on fair terms? go to Planet, you won't be sorry. And I've got no dog in this hunt. I've owned outbacks since 1995, bought from different dealers. These Planet people know how to treat you fairly (and they don't waste your time). AND I MIGHT ADD ... IT'S A WIKET PISSA CAR! More

Overall experience is average at best. Price was negotiated over email which was nice. It made things very easy when I signed the P&S. Deb was the best part about the experience and basically that w negotiated over email which was nice. It made things very easy when I signed the P&S. Deb was the best part about the experience and basically that was it. Finance manager is rude and more or less just not a person that gives a crap about his work. I told them I'll be at the dealership right when it opened to finish off paperwork so we can be in and out as fast as possible. Nope, 15 minutes late without even a quick apology. Nice job sir. Real nice. This one takes the cake though, so I went in on Tuesday night to put down the deposit. I told them I have Subaru bucks to use (exact amount). They said okay, we'll note that down the next time you come in. I went in again on Saturday for delivery of finance check and pickup. For those who do not know what Subaru bucks is, they are reward points that are received from having a Subaru credit card. You can use them towards any OEM Subaru accessories, service, and brand Subaru new cars. They have been out for a number of years and definitely not a secret. So I gave it to them, they said...what is this? Again, I mentioned this to them on Tuesday that I was using it. They weren't "sure" it can be used towards new cars, they needed to research. So a whopping 10 minutes go by and they finally came back out and said they can take them no problem. No **** Sherlock, if you Google Subaru credit card and see the rewards section, it's right there. Somehow that took 10 minutes, talking about not valuing the customer's time. I even had it opened on my iPhone ready to show them the website. Don't waste your time @ Planet and do yourself a favor, make the extra long drive up to Manchester Subaru in New Hampshire where somebody actually treats you right and values your time. They even deliver your car to anywhere in New England so you really only have to make one trip there. No to mention, they have the absolute best prices I have ever seen with the best selection. More

I visited Planet Subaru to test-drive and was given a quote to lease an Impreza Wagon. When I returned a week later with intent to go through with the deal, the price had suddenly jumped by $75/month! quote to lease an Impreza Wagon. When I returned a week later with intent to go through with the deal, the price had suddenly jumped by $75/month! When I tried to negotiate with our salesperson, he basically wouldn't budge from MSRP. I gave him a couple of different options and he kept shrugging his shoulders, not taking anything seriously. My friend was also there to buy, and he told her that he didn't want to give her an offer or tell her how much they'd give for her trade-in until she was sure she'd buy, because it was "Too much work". Like we care! Isn't this your job? I left furious. It seems to me that if he was good at his job, I would have WANTED to buy a car from him. I'll go elsewhere. Who pays MSRP for anything these days? Luckily my friend was able to talk him down a bit. We both walked in there ready to lay money down, and I had to actually tell him that we were about to both walk out the door. More

We dealt with Bob Choate via email. He was very professional, friendly, and helpful. We had several horrible experiences with Subaru dealers in the NY/CT area. They would change the price and/or professional, friendly, and helpful. We had several horrible experiences with Subaru dealers in the NY/CT area. They would change the price and/or quote teaser prices just to get us in the showroom. They would rarely, if ever, provide a detailed pricing breakdown when we requested one. The worst experience was when a dealer changed the price of the car we wanted to lease AFTER we had already signed the purchase order agreement but before we signed the leasing agreement. I'm not even sure if that is legal, but we left and decided to search for a more honest dealer. My family in MA recommended Planet Subaru and we dealt exclusively with Bob. He was very helpful, his correspondence was prompt and clear, and he sent us detailed pricing breakdowns. We highly recommend him if you're looking to have a more pleasant dealership experience. You may pay a few percent more for the good service, but keep in mind that other dealerships quotes really mean nothing until you finish signing all the paperwork. Only then will know if those quotes were for real. More

Ok... The people at Planet seemed to me to be the nicest sales people I've ever dealt with; I really wanted to do business with them. The problem is this - they quoted a price to me, and acted like it was sales people I've ever dealt with; I really wanted to do business with them. The problem is this - they quoted a price to me, and acted like it was a really great deal. Unfortunately for them, I'm no novice, and I had done my research well in advance. I obtained from another dealer (Patrick Subaru) a substantially better price for the same exact car. I liked the people at Planet so much, however, that I actually told them what Patrick offered me, and gave Planet a chance to meet the offer. THEY REFUSED! Planet claimed the offer from Patrick seemed "fishy." Well, the car is in my driveway, for the price quoted. No tricks, and nothing fishy about it. Because Planet refused to come down by $1.5K (a deal I know they can make, due to an offer made by another New England area dealer), they missed out on a sale of almost $30K. Not smart! More

I bought an '05 Forester from Planet Subaru in 2006. Since my purchase 3 years ago, every one I've ever dealt with at Planet Subaru has been polite, friendly and has gone out of his/her way to be sure t Since my purchase 3 years ago, every one I've ever dealt with at Planet Subaru has been polite, friendly and has gone out of his/her way to be sure that my experience was satisfactory. Deb Brewster is the nicest person and she worked very hard to find a car that fit my needs. The Forester has been a wonderful car. I've never had a vehicle handle so well in the snow and I've driven 4wd Jeeps, Explorers, Mazdas, etc. The service department has also been very accommodating. The only negative I have to offer is that Subaru's in general are expensive to service, however, they do seem to hold their trade-in value quite well, so this is something to consider as well. If you want a car-buying experience that doesn't leave you feeling resentful and ripped-off, give Planet Subaru a try. More

Yesterday was my second visit to Planet Subaru, the first time was to look and yesterday to buy a 2006 WRX STi. I'm not sure why people are having trouble with their service department, after getting the pap time was to look and yesterday to buy a 2006 WRX STi. I'm not sure why people are having trouble with their service department, after getting the paperwork finished, i wanted all weather mats, some touchup paint, extra wipers and a few more things, and everything went smoothly, and in my optinion was priced VERY fairly. maybe they have new people working from the other bad reviews, but i had a great experience and i think i will reccomend them to people i know looking for new cars. -Tom More

It took three tries to get a fairly trivial repair completed (serpentine belt). It cost over $435 in labor costs alone. The money is an issue, of course, but it is not the primary issue. The issue is completed (serpentine belt). It cost over $435 in labor costs alone. The money is an issue, of course, but it is not the primary issue. The issue is the safety and reliability of the vehicle. Like I said, my 72 year old mother drives this car. She sometimes transports my 3 year old daughter. I do not trust their workmanship. It is my opinion that they are dishonest or at least incompetent. In this cold weather, a failure like this is potentially deadly for the elderly and very young. The most ridiculous part of this problem is that this is a trivial repair. So, if you want to buy a Subaru, don't go to “Planet Subaru.” In my opinion, the service department is not trustworthy. Both the serpentine belt pulleys failing in the way they did also suggests that a Subaru may not be as good an investment as people generally think. My whole story is at http://www.planetsubarusucks.com More

Pleasant dealing with Shawn Hayes, the salesperson. Pleasant dealing with Shawn Hayes, the salesperson. Stephen Grant, an assistant manager, made errors in completing paperwork and failed to disclose v Pleasant dealing with Shawn Hayes, the salesperson. Stephen Grant, an assistant manager, made errors in completing paperwork and failed to disclose verbally a $288.00 documentation fee. The registration paperwork was returned to us from the registry of motor vehicles because of the errors made by Planet Subaru representatives in completing the forms. When we requested a refund of our $288.00, we were told maybe they were just unable to satisfy us. The best they could do is offer $25.00 toward our overnight costs and suggested they could probably not make us happy. Cory did not have the air filter changed when completing the 15,000 mile service and was insulting when we pointed out that the warranty requires the air filter to be changed at 15,000 miles and they were supposed to perform that service before delivering the car. He dropped an air filter on the desk and said we could take this with us. We finally asked to speak with the owner, Jeff Morrill, who was pleasant and offered to cover our overnight costs and explained how often the lives of their salespeople were threatened by customers as a reason Cory may have suggested we take our business elsewhere. We are not sure what that had to do with us as we made no threats. We did suggest that we may seek resolution in small claims court if we could not resolve this issue with the management. We had intended to return to purchase another Subaru from them and will now look elsewhere. We also will not use their service department. Under no circumstances would I recommend doing business with this company. Once the salesperson has closed the deal, they are done. More