Planet Nissan - Service Center

Service Disappointment. Over the course of two weeks, my grandmother has been treated horribly by the staff of this establishment. To start, on August 2, 2016, my grandmot Over the course of two weeks, my grandmother has been treated horribly by the staff of this establishment. To start, on August 2, 2016, my grandmother had to take her 2015 Nissan Juke into the repair shop due to the engine stopping while she was driving. The man who helped her was named Andrew Brack (who didn't even say 'hello' or 'how can I help you today?') . Andrew looked at the car, told her "he can't do anything about it" even though he was supposed to be the one to fix the car. He said he was "unauthorized" to touch the car until Nissan Motors approves of it. The least he could do was tell another employee or the manager about the situation, but he did not. Also, when she received the car back after it's oil change, oil had splashed on the windshield and the people responsible did not clean it up. There are oil spots on the windshield of the car now and we don't want to make it worse by trying to clean it ourselves. Today, on August 8th of 2016, she had to come back in today to get the car fixed once again after making an appointment for 8:00 A.M., and I was with her today. We were helped by a man named Heath. Heath had told us to drop the car off and they would call us when it was done. After a few hours of no call, my grandmother called Planet Nissan at 3:15 P.M. to no answer. She called again, and another employee who failed to reveal his/herself over the phone answered. She asked them if they could get Heath on the phone, and they replied "Whatever" and hung up on my grandmother mid-call. A final call was made today at 5:15 P.M. to which Heath answered. He said, "When we put your car into our computer, it shut down and we were offline." This means that if we didn't call, THEY DIDN'T WORK ON THE CAR AT ALL. It is with great displeasure that this dealership gets the rating it deserves and lower because of this horrible service. This review is also going to be printed out and showed to the General Manager tomorrow as a complaint for the incompetence of this dealership's employees. More

The worst customer servise Poor customer service. I waited 3 hours with an appointment to be told my car can't be fix. The superviser Mike Cox and the adviser Heath marquardt ar Poor customer service. I waited 3 hours with an appointment to be told my car can't be fix. The superviser Mike Cox and the adviser Heath marquardt are the one to avoid. Mike compare himself to a doctor thinking 3 hours wait time is just fine. The adviser did not even bother to check if the parts are available More

Horrible service I would never recommend any one visit Centennial Nissan they have the worst customer service ever. I get my oil changed there consistently. I was havi I would never recommend any one visit Centennial Nissan they have the worst customer service ever. I get my oil changed there consistently. I was having some issues with my car when I went to get my oul changed I asked them to investigate why my car was shaking and also to look at my brakes. Do you think they did any of that NO just an oil change and they didn't even wash my car like they said. HORRIBLE and rude they just wanted to put me in a newer car and didn't listen to my needs of the car I do have. More

Horrible Customer Service Planet Nissan has the worst customer service I have ever seen. They talk to women like they do not know a anything about cars. And then when you try t Planet Nissan has the worst customer service I have ever seen. They talk to women like they do not know a anything about cars. And then when you try to talk to them they do not want to listen. I was supposed to receive a free oil change because I waited at the dealership for almost 4 hours for a simple oil change. Then when I asked about my car, they couldn't find it. Finally they brought me my car and do not do the free courtesy car wash like I requested. They then had the nerve to ask if I wanted them to wash it. I was not going to wait around any longer for a xxxx car wash. Also, everytime I have gone in for an oil change with an early appointment and waited for the car, it takes at least 1 1/2 hour or more. That is just ridiculous. More

This dealership just sees dollar signs...not people Jonathan Fotie is a salesman to run from. He is out to make his buck without a care as to what is best for the customer. Mr. Fotie called me to say th Jonathan Fotie is a salesman to run from. He is out to make his buck without a care as to what is best for the customer. Mr. Fotie called me to say that he could probably qualify me for a 0% interest loan. As I had put $5000 down on my Murano and had been making my monthly payments for a year, I had over $10,000 invested on a 7% interest rate/7 year loan. I owed $26,000. As I was planning on refinamcing through my credit union I was interested in hearing what could be done. At that time, Jonathan Fotie scheduled an oil change. I was in the waiting room getting while my car was being serviced...forgetting about finding the salesman but he tracked me down. What happened next is a blur that has changed my life in a very bad way. I didn't get refinanced, I was worked over by pros and ended up with the same exact car for $39,999! When I finally was able to get ahold of Mr. Fotie the next morning, he said there was nothing he could do but promised to talk with the finance guy, Mr. Siad. HE DIDN'T SAY ANYTHING! After filing a complaint with corporate who assured me that they would take the issue up with the dealership. THEY DIDN'T DO ANYTHING! I sent a certified letter to Mr. Syad and did get a response. I'm $13,000 underwater and there is nothing they can do now. Had the salesman, Jonathan Fotie, relayed the message, I would have gotten my previous Murano and life would be fine. As it is now my payments are $541 per month and I'm having trouble making the payments. My credit score has dropped 100 points! I have years and years of struggle ahead all because Jonathan Fotie wanted a bigger paycheck no matter what devastation he brought to me as a person. This and the lawsuit regarding their commercials is how Planet Nissan is #1 in sales. If you want a Nisan GO TO A DIFFERENT DEALERSHIP! More

Poor customer service I called the parts department to buy a part. The parts guy picked up the phone and said hold on. I asked him for how long. He said "as long as it take I called the parts department to buy a part. The parts guy picked up the phone and said hold on. I asked him for how long. He said "as long as it takes". He never came back on the phone. I thought he was rude because he should of told me 5 minutes or give me a lenght of time, so I asked to speak to his manager. A guy came on the phone named Tim. He said he's the parts manager. He had a bad attitude. He said WHATS THE PROBLEM! I told him. He never apologized for his worker. I told him I thought it was rude for his worker to not tell me how long he will keep me on hold. He SCREAMED at me and said, NO! YOU ARE RUDE!. He then slammed the phone in my face. He argued with me instead of apologizing to me. I called corporate and spoke to the VERY RUDE secretary Shawn Miller. She bragged about how her and Tim were both working there for 12 years today. She laughed in my face and said Brian Metzger is above Tim, but since Tim has worked there 12 years, then Brian wont' do do anything, so I would be wasting my time complaining. She laughed in my face again then hung up on me. This company is ran very poor. Don't buy any cars from here. Go somewhere else. More

Do not buy from Planet Nissan Same 'ole run around at Planet. Terrible customer service. Under 10,000 miles and I have had to bring it in twice for a loud helicopter noise when I a Same 'ole run around at Planet. Terrible customer service. Under 10,000 miles and I have had to bring it in twice for a loud helicopter noise when I apply the brake. The first time I brought it in, hauled both babies across town 45 min both ways and had to rent a car because they couldn't say how long they would keep my car. Now I am back, for the same thing, paying for a babysitter and a rental because they didn't fix the problem I had when I first brought it in. There are a ton of other people here waiting. Doesn't look like they know how to take care of people. Next time I'll go with a different brand. Nissan? Do you care that Planet is making you look bad? More

It was excellent thanks to Paul I want Nissan dealer to know that Paul Is a great person and very friendly and helpful He took care of me with my car trouble and helped me in every w I want Nissan dealer to know that Paul Is a great person and very friendly and helpful He took care of me with my car trouble and helped me in every way I was so grateful to him for his service I want Nissan to know that he is a valueable employee to your company If I ever had to go back I would want him to help me again Thank you Zulma Cabassa More

Steve johnson is an amazing service employee . He has been helping me for a while now and I won't ever go to anyone else but him . been helping me for a while now and I won't ever go to anyone else but him . More

What is worse than Planet Nissan's North Las Vegas sales department? Thier Service Department is!!!! When we were looking for a Nissan to buy we went to planet nissan near our home. The sales team was cu department? Thier Service Department is!!!! When we were looking for a Nissan to buy we went to planet nissan near our home. The sales team was cussing in front of my 5 year old daughter; that upset us so much we left and refused to talk to anyone that approached us. We bought from Nissan in Henderson that day. THEN we have to use the North Las Vegas location for service because it 45minutes closer. Does anyone know of a closer Nissan dealership? They have had my Armada 5 times for over 30days for the approx 6months I have had the vehicle. Most of the time they don't have parts and have to schedule and apptment for evaluation and then a second appointment for the repair. Except most recenetly they had our Armada 4 times in a 45 day period and the widow still doesnt work. I post this so that people can man an informed choice on which dealership to use. More