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Planet Nissan - Service Center

Las Vegas, NV

4.6
3,136 Reviews

3,136 Reviews of Planet Nissan - Service Center

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September 08, 2017

Cvt boot fix Fixed a ripped cvt boot and found a few other problems. It took more than a day so Tony arranged for us to get a rental car. Everything is working gre More

by Cvt boot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Thomas
September 05, 2017

Best service in town! Ken is our service advisor and he is A1! He is always super friendly and goes above and beyond to make sure we are more than satisfied. More

by RMW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Voltage
September 03, 2017

Service The service department is always helpful and informative. I am pleased with the over all check list they did on my car, I know what needs to be done More

by Melval
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Voltage
September 03, 2017

service your people are very friendly and knowledgeable. the time it took to service our car was well within the time limit that we were given More

by susanne61549
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Curlee
September 01, 2017

Annual routine mileage, check up. They were thorough, plus they noticed that my blades on the windshield well worn out. Call me and we placed them. I recommend this dealership There c More

by Carl's rental
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Blankmeyer
September 01, 2017

Fast and efficient The service dept knew who I was and what I needed before I even identified myself when making the appt. I dealt with positive, cheerful staff and was More

by Sadie16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Von tagle, Hector Uribe
September 01, 2017

Never failed to please me with my new car lease and maint Always satisfying to know I can get the work done properly and efficiently. The staff (Tyler ) and others make me feel that my business is important More

by Giacomin1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Reiter
June 27, 2017

They refused to fix a recall issue and a warranty problem. I never leave reviews but I was treated so poorly I have to share my experience. I originally brought my van into planet nissan for an overdrive probl More

by ggates2531
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Curlee
Jul 12, 2017 -

Planet Nissan responded

We understand your frustration, but as we explained to you, it is out of our hands. Unfortunately, the pool acid that had spilled throughout your vehicle caused the majority of the damage. We contacted Nissan and asked them to have a look at the car. They concluded that the warranty is voided due to "outside influences" which was the pool acid damage. We do not have control over their decision. Additionally, it became a safety risk for our technicians to work on the vehicle as they were burning themselves because of the acid. We empathize with the rough spot this puts you in, but unfortunately, we cannot complete warranty work when Nissan Motor America has voided your warranty. Should you want to discuss this further or see if we can remedy it in some other way, please contact Brittany Madsen our customer relations manager at 678.827.2959.

Jul 16, 2017 -

ggates2531 responded

Thank you so much for responding Brittany. But please next time do a little research on Muriatic acid and its effects and dangers before adding that in your response. Im pretty sure you got that straight from Tim. Pool acid was not spilled throughout the vehicle, a very small amount was spilled in the back of truck months before I brought the van in to you guys to look at. The fumes from muriatic acid will render a person unconscious or possibly kill them in an enclosed area. So Somehow I was able to drive a vehicle daily for months and avoid any damage or burns but your technicians were being burned from a liquid that was spilled in the back of my van months ago. The only way muriatic acid will burn someone is if they come in direct contact with it and that wasn`t the case because if it was why did your techs not complain of this the other 3 times they worked on my vehicle trying to diagnose the problem? Was it a safety hazard then? Bottom line Im the only one that was put at risk by driving an unsafe vehicle. All I asked was the vehicle be returned to me in the condition that it was in before I brought it in to planet Nissan. I contacted Nissan consumer affairs and was advised to get a second opinion. They sent me to Auto Nation Nissan located at 5800 W. Sahara. Within hours they told me what the problem was ordered the parts and my vehicle is now back in my possession all repaired. No technicians were burned, no hassle and no money out of my pocket, warranty covered. Tim Curlee and planet Nissan are horrible he did everything in his power to inconvenience me and had no regard for customer safety.I will drive the extra miles to Auto nation from here on out and highly recommend anyone reading this to do the same. No more frustration thanks to Blake and the team at AUTO NATION NISSAN. 5800 W. SAHARA 702-570-1013. P.S. Brittany as a customer relation manager I find it highly disturbing that you or a colleague would post this without first contacting myself to hear my side of the story, but instead you conjure up a story about people getting burned when you know that's not the truth, very irresponsible as a manager.

June 19, 2017

I am Kosher thus far Heath has been working with me since day one of getting my car off the lot. He has been like a hair dresser for me Listening to my jorneys and adventu More

by Kddy1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heath Marquardt
Jun 20, 2017 -

Planet Nissan responded

Thanks for the kind words about Heath! We're glad you've had such a great experience with him so far. Hopefully we can soon change that rating to a 5 star one!

June 16, 2017

Great Service Heath was a great help when I went to go get my car serviced. He was nice and was a very pleasant man to be around while he styled everything for my c More

by Noshow45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heath Marquardt
Jun 20, 2017 -

Planet Nissan responded

Heath is pretty awesome! Thank you for the stellar review and kind words about Heath. We look forward to seeing you again!