Planet Nissan - Service Center

Service Surpassed Expectations From our first conversation Andrew provided a clear and thorough description of what to expect from a service appointment at this dealership. It star From our first conversation Andrew provided a clear and thorough description of what to expect from a service appointment at this dealership. It started with a phone call concerning our transmission and a grinding sound from one of our rear wheels. He immediately found the warranty on our vehicle and laid out the process and expectations if we brought our vehicle into this service center. After leaving our car with them for 5 days we ended up with a new transmission, rear wheel bearing, oil change, and free rental car. This was all covered within our warranty. Overall great experience and would highly recommend talking to Andrew. Andrew provided great customer service and timely follow up throughout the entire process. More

Great Experience! Excellent service I was very pleased. Very kind of you to provide a rental free of charge. It was a pleasure working with Tim again. Excellent service I was very pleased. Very kind of you to provide a rental free of charge. It was a pleasure working with Tim again. More

Service I always feel comfortable at this dealership with Jared, I know he has my best interests in mind. I would recommend this dealership ship over Henders I always feel comfortable at this dealership with Jared, I know he has my best interests in mind. I would recommend this dealership ship over Henderson any day. More

Major service on a 12 year old Sentra The Service representative was very professional and knowledgeable along with the young man that took the original vehicle information. When I pick u The Service representative was very professional and knowledgeable along with the young man that took the original vehicle information. When I pick up the vehicle the interior of the car had grease and dirt on the driver’s seat and both front floor mats. Other than that I was extremely satisfied. More

First visit Checked in to have a recall service done. Had no appointment, tried 3 times over the phone to schedule one but kept getting sent to voicemail. Anyway, Checked in to have a recall service done. Had no appointment, tried 3 times over the phone to schedule one but kept getting sent to voicemail. Anyway, was taken in with no problem, was told it would take 2 hours for the service but it only took a little over an hour. Fantastic!!! More

excellent service planet nissan shop is the excellent and awesome service shop, staff and customer service awesome good communication and skill rating fo nissan the 5 planet nissan shop is the excellent and awesome service shop, staff and customer service awesome good communication and skill rating fo nissan the 5 star rating More

experience and good customer service everyone was very professional and explained everything to me. I liked how organized the place was. The service on my vehicle was done sooner than I e everyone was very professional and explained everything to me. I liked how organized the place was. The service on my vehicle was done sooner than I expected which was a nice bonus for me. Also while I was waiting out front for my husband to pick me up, a salesman ( I don't know his name) saw me sitting in the hot sun and he asked me if I would like some water to drink while I wait. I thought that was really nice. More

Excellent Service! Planet Nissan is #1! Excellent service, knowledgeable staff and dependable. I have purchased a vehicle, seviced my vehicles, utilized their shuttle a Planet Nissan is #1! Excellent service, knowledgeable staff and dependable. I have purchased a vehicle, seviced my vehicles, utilized their shuttle and rental cars. Never any issues. Our service guy Jarred is #1! He's always professional, trustworthy and extremely knowledgeable. John, with shuttle service is always friendly and goes out of his way to ensure he accommodates everyone's needs. Planet Nissan and their staff really make you feel like family! More

Very respectful staff Excellent Service! Teamwork environment, they texted me along the way with relevant info about my car's needs, always felt like I was chatting with a Excellent Service! Teamwork environment, they texted me along the way with relevant info about my car's needs, always felt like I was chatting with a friends. They replied within minutes to my concerns. Many thanks to, TIM, JARRED, KEN, JOHN & ZACH for caring about their clients, kudos to the awesome people of Planet Nissan!!!! More

Worst Experience On September 3, 2019 My husband took our vehicle to Planet Nissan due to having transmission problems, noise under hood as well as inside the vehicle. On September 3, 2019 My husband took our vehicle to Planet Nissan due to having transmission problems, noise under hood as well as inside the vehicle. He had an appointment with Jarred Meckley around 8:15am. Before my husband went to this appointment he recorded a video of the noise incase the noise wasn't there at the time of the appointment. He expressed to Jarred M. our concerns and Jarred re assured him that Planet Nissan would check everything in the vehicle to make sure it didn't have any other mechanical issues since it was still under warrantly. When my husband picked up the vehicle, he was told that they did the tire alignment, they changed the AC compressor, changed the battery and they rebuild the transmission. On September 27, 2019 My husband had to take our Nissan Pathfinder to Jarred because it continued to make noise and this time it was also coming near the power steering wheel. They gave us a rental and that was that. On September 28, 2019 My husband went to return the rental and assuming to pick up our Fixed vehicle but according to Jarred, there was nothing wrong with the vehicle ( even tho there was STILL a Noise as soon as they pulled up with Pathfinder) and since " they didn't find anything wrong" My Husband had to pay Planet Nissan for the rental. We let a week pass hoping the noises would go away but instead they got worse. On October 1, 2019 I was driving the Pathfinder and I notice the noise my husband kept talking about and it was coming from near the steering wheel, under the hood and to top it off the AC in the console was making a clicking sound that comes and goes. Again, we recorded the noises (since Planet Nissan pretty much thinks we're lying) and decided to make ANOTHER appointment with Jarred Meckley. On October 5, 2019 I decided to go with my husband to express BOTH of our concerns one more time to Jarred Meckley and to Please take a look at our vehicle because apparently there's something wrong if its STILL making a Noise. Once I got to Jarred's desk, he barely let me speak 5 words, he did't let me speak, he cut me off and blew me off. He got up from his chair, annoyed, irritated and made me feel very uncomfortable. He got up and said lets go see the problem. We went outside and as my husband was trying to calmly explain the issues, Jarred kept cutting him off and made us feel like we were lying. Jarred was pretty much trying to blow us off and said the video didn't mean anything. We mentioned to him that there was a noise under the transmission which they had supposedly fixed on September 3rd and Jarred just peeked his head for one second and said "oh I didn't hear anything". Then he said " YOU GUYS ARE JUST TRYING TO FIND SOMETHING WRONG WITH IT" and we had to pay $100 Deductible again. I don't know what he meant by "YOU GUYS" but this was my first time dealing with Jarred Meckley and why would I "try to find something wrong with it". I work in the Medical field and deal with Workers Comp and Attorney Liens. I DON"T have time to be dealing with car issues or with a person who's unprofessional, Racist and Discriminates like Jarred's Meckley! Have a nice Day, Ellie More