Planet Nissan - Service Center

Vehicles purcashed and Service. Purchasing a vehicle presents challenges for the customer and dealer. I have purchased 2 vehicles from Planet Nissan. I live less than 1 mile from ano Purchasing a vehicle presents challenges for the customer and dealer. I have purchased 2 vehicles from Planet Nissan. I live less than 1 mile from another Nissan dealer and drive the extra distance because I received the extra customer care. More

Awesome and fast I only come here because of Heath! I drive across town to come to this dealership. I’m always in and out and never have any problems! I only come here because of Heath! I drive across town to come to this dealership. I’m always in and out and never have any problems! More

Great experience! Ken the service writer is always great to us! Never have any issues with him and what he advises for our vehicle. Always a great experience! Ken the service writer is always great to us! Never have any issues with him and what he advises for our vehicle. Always a great experience! More

Ken in service is 100% great Ken in service is ALWAYS great to me and very helpful 100% of the time.. very friendly and knowledgable and that is why I always come back to planet n Ken in service is ALWAYS great to me and very helpful 100% of the time.. very friendly and knowledgable and that is why I always come back to planet nissan and refer my family and friends to always purchase at planet Nissan More

Not the best oil change The vehicle was in for oil change - simple right? Well, the service tech failed to check the tire pressure. Subsequently, two days later at the start The vehicle was in for oil change - simple right? Well, the service tech failed to check the tire pressure. Subsequently, two days later at the start of our cold snap, three of the four tire sensors were activated. I called yesterday 10/30 and spoke with a service writer who made a futile attempt to explain away the issue. The bottom line, I owned a service facility for over 20 years. I know when it is obvious that the tires were NOT checked. I took the vehicle to Costco after this call where I was able to personally witness the attendant air up the tires. Immediately following this, all four tires showed the same pressure which would be expected if they were aired up using the same equipment, the same guage and the same person. This was not the case when the vehicle was serviced at Planet Nissan. Had this been the case, the variation between tires would not have been several pounds of pressure off, with the largest variance being 6 pounds. I get it, sometimes things get omitted, however, the gaff here is that rather than accept responsibility, the service writer who answered the phone tried to explain it away and NOT assume any responsibility. I am not stupid and I certainly did not like being treated like a dummy, to begin with. More

Great Service Always a pleasure working with the service guys! We have had several different service reps in our time with Nissan and they are always great to work Always a pleasure working with the service guys! We have had several different service reps in our time with Nissan and they are always great to work with. More

Great Service Advisor Our service advisor is always Courteous and Helpful, always keeps up updates on our vehicle, always let us know what to expect for our next service vi Our service advisor is always Courteous and Helpful, always keeps up updates on our vehicle, always let us know what to expect for our next service visit. More

Great Service Great service as usual, fast and friendly. Heath is outstanding and goes out of his way for us. Same day appointments. The waiting area is comfort Great service as usual, fast and friendly. Heath is outstanding and goes out of his way for us. Same day appointments. The waiting area is comfortable. More

Dealership is only as good as the people. This is an OUTSTANDING dealership because of Andrew Brack! He sees what is really important, that is understanding the needs of the customer. Really glad he's m OUTSTANDING dealership because of Andrew Brack! He sees what is really important, that is understanding the needs of the customer. Really glad he's my service advisor. More

Nice customer service. Heath went above my expectations and really took care of me and my car. Considering it was a last minute walk-in. I was in and out super fast. Heath went above my expectations and really took care of me and my car. Considering it was a last minute walk-in. I was in and out super fast. More