Planet Nissan - Service Center

Service is wonderful. For at least my last 6 visits to your store I have asked for a car wash and the answers I get will be, no one can run the car wash at this time or we are waiting for parts or the mac your store I have asked for a car wash and the answers I get will be, no one can run the car wash at this time or we are waiting for parts or the machine just broke down. I am really feeling as if someone is telling me just a crock of BS. Your Customer Service needs a lot of help, because this customer is really disappointed. More

My truck battery was not holding a charge. My advisor Heath was on vacation and Alex stepped in to assist. Alex was very efficient and got me my vehicle in a timely fashion since this happened in the mi Heath was on vacation and Alex stepped in to assist. Alex was very efficient and got me my vehicle in a timely fashion since this happened in the middle of the day. I wish they would bring back the car washes More

Broke a piece of the dashboard off and someone stole my keychain. The wait to leave my car was a but much but not bad. But for me HAVING to go to take my car to get it changed is annoying. It was YOUR mist keychain. The wait to leave my car was a but much but not bad. But for me HAVING to go to take my car to get it changed is annoying. It was YOUR mistake YOU should have dealt w it. Gas money would be cool and if i could get my keychain back too More

Easy to schedule an appointment for my oils change and timely updates on my car throughout the day. The staff was very nice and professional. timely updates on my car throughout the day. The staff was very nice and professional. More

This rating hurts me more than it hurts them. I have been a loyal customer at Planet Nissan for 17 years and have never had issues like I had recently. This issue started the end of April, 2021 and cont been a loyal customer at Planet Nissan for 17 years and have never had issues like I had recently. This issue started the end of April, 2021 and continued through the end of June, 2021. My first visit was supposed to be corrected at the cost of $1240.41. A month later the issue resurfaced. That was addressed and a few days later the issue resurfaced a third time. This time I reached out to my son who contacted Nissan Corp. and a field tech was sent to get to the bottom of this problem. What is upsetting and causing alarm is if they had properly diagnosed my car in April, I would not have had to pay for parts that weren't a problem. Unfortunately the part that is needed was discontinued by Nissan Corp. Planet Nissan did not offer to help research the part I need. I asked if I found the part would they install it. The answer was NO. I asked for a refund for something I originally did not need. The answer was NO. Bottom line, my car is still broken and I was dismissed/fired by Planet Nissan. So much for loyalty. Shame on them. More

Plant nissan was very professional and helpful. My ac compressor went bad on my vehicle. Alex took care of it right away and got it fixed for me in a few days compressor went bad on my vehicle. Alex took care of it right away and got it fixed for me in a few days More

They R professional & did a good job just did not like how I was looked @ when I came in to get my rim serviced & got redirected fo another place & when I got there they sent me back to the original plac how I was looked @ when I came in to get my rim serviced & got redirected fo another place & when I got there they sent me back to the original place I went to other then that it was fine More

Brought my car in for routine service and left with a new Frontier, gave me an offer I could not refuse, went from a 2019 Rogue to a 2021 frontiers, Heath our Service person had a big part in our decision to Frontier, gave me an offer I could not refuse, went from a 2019 Rogue to a 2021 frontiers, Heath our Service person had a big part in our decision to stay with planet Nissan More

Great customer service from start to finish. I will be bringing my vehicle here from now on. Very happy with my first experience at the dealership. bringing my vehicle here from now on. Very happy with my first experience at the dealership. More

Always on their A game. They always take care of you like family family More