Planet Nissan - Service Center

Professional customer service, time frame for service was correct, and clean in all the areas. TV in waiting area is great. I would recommend having coffee or tea available for customers. correct, and clean in all the areas. TV in waiting area is great. I would recommend having coffee or tea available for customers. More

great service, freindly, they go over and above, to make sure that the customer is taken care of, they never over sell, service is fast but not skipped over sure that the customer is taken care of, they never over sell, service is fast but not skipped over More

I've been using Planet Nissan for my service needs since 2016. Up to now, I've been very satisfied with the service. This week I took my Maxima in for an oil change and tire rotation. I had a "free oil c 2016. Up to now, I've been very satisfied with the service. This week I took my Maxima in for an oil change and tire rotation. I had a "free oil change" coupon from the service advisor I dealt with in the past. Because that advisor no longer works at Planet Nissan, they refused to honor the coupon. after 2 hours I received a text seeming to indicated the service was completed... but no indication of the tire rotation. I went to inquire and found the tire rotation was not completed. So after another 30-40 minutes the service advisor came out with completed paperwork and I was able to pay and leave. A note on the paperwork: the "Multi-Point Inspection" report no longer details the condition of inspected components- such as tire tread depth and mm remaining on the brake pads... just indicates pass/fail. All in all, a subpar performance that did not meet my expectations. More

The electronic communication lacked personal touch. Was nice to receive the information to review but was a little confused about who and how to call to discuss matters. nice to receive the information to review but was a little confused about who and how to call to discuss matters. More

Great Service Dept and Employees! Less time waiting in the Service department, Alexander listens and follows up in my concerns. Kept me informed with updates! the Service department, Alexander listens and follows up in my concerns. Kept me informed with updates! More

Professional, courteous very communicative, very polite everyone was very nice, I would recommend this dealership to family and friends and a mater of fact I might buy my next car there everyone was very nice, I would recommend this dealership to family and friends and a mater of fact I might buy my next car there More

Ruben was very professional and not pushy. He answered all my questions. Only did the work I requested. Very happy with service.I would return for my next service if Ruben can help me. all my questions. Only did the work I requested. Very happy with service.I would return for my next service if Ruben can help me. More

Thanks Alex for all that you do and for the service provided to efficiently get our car up and running again! We had our car sooner than expected. Thanks again! provided to efficiently get our car up and running again! We had our car sooner than expected. Thanks again! More

Good customer service, excellent service advisor, comfortable waiting area. Unfortunately, car wash was broken. I have been a loyal customer of Nissan for several years. comfortable waiting area. Unfortunately, car wash was broken. I have been a loyal customer of Nissan for several years. More

I dropped my vehicle off on Friday, July 23rd with my regular service person Jared. Jared provided me with the cost of repairs on Saturday, and notified me that he was going to be out of the office the regular service person Jared. Jared provided me with the cost of repairs on Saturday, and notified me that he was going to be out of the office the following week. Jared stated that Alex would follow-up with me, and provide status in his absence. I did not receive a status or any information on when my repair would be completed the entire week. On Friday, July 30th I called Alex and left a message on his voicemail. I never heard back from him so late that afternoon I called and asked for the service manager, which wasn't available, but did return my call later. He informed me that the parts for my vehicle arrived on yesterday, would be installed on Saturday, and should be ready for pickup on Monday. I expressed my dissatisfaction with their lack of communication, and he apologized, and said to makeup for such poor customer service he would have my vehicle detailed. I received a call from Alex on Monday, August 2nd letting me know that my vehicle was ready for pickup. Needless to say my vehicle had not been detailed or even just washed. I am so disappointed in Planet Nissan. More