Planet Nissan

Staff was friendly helpful knowledgeable very helpful. Clean environment would definitely go back in the future Clean environment would definitely go back in the future More

Always the best customer service from Alex and everyone else at the service station. I wouldn’t want to go anywhere else because of Alex. Thanks Alex! else at the service station. I wouldn’t want to go anywhere else because of Alex. Thanks Alex! More

I have had excellent service and customer care with this Service Department. Alex Lobos has been my service writer and has answered all my questions and been very helpful. Service Department. Alex Lobos has been my service writer and has answered all my questions and been very helpful. More

Service was quick, but I was not happy about paying 457. 00 for a new key fob . I just bought the car less than 45 days ago and both key fobs aren’t working 00 for a new key fob . I just bought the car less than 45 days ago and both key fobs aren’t working More

Randy was assigned to me when I arrived at the service area. Very pleasant, friendly with a no charge offer for the services I was requesting. I had a coupon from Nissan for an oil change for 9.95 but Ran area. Very pleasant, friendly with a no charge offer for the services I was requesting. I had a coupon from Nissan for an oil change for 9.95 but Randy offered it for free! Also the tire rotation I requested he offered for free! I didn't wait very long for these jobs to be completed. Randy surprised me when he came to the waiting room telling me my car was ready. Can't beat the service I was given nor the attention Randy gave me in the price. 0! More

They got my vehicle in for a full servicing fast and was done in a couple of hours. done in a couple of hours. More

My experience here sucks. I was sold a lemon. I literally have nothing but problems with my car. My car is acting up. They replace the tail lights and tried to charge me $500 I was sold a lemon. I literally have nothing but problems with my car. My car is acting up. They replace the tail lights and tried to charge me $500 after I had been texting my sales man for a week about the engine light being on one week after purchasing the vehicle. The dealership covered that $500 after I showed proof of being ignored by the salesman. So supposedly it was a tail light issue. A couple months later my car starts jerking and acting like it’s going to break down. I take it in and they said it was a transmission issue. Warranty replaced transmission. 2 weeks later my car starts acting up a jerking extremely bad. I take the car back in and they can’t find the problem. Supposedly they can’t repeat the problem I’m talking about. The minute I drove my car off the lot it was jerking so bad. I texted the service manager asking what I would do if my car broke down. No reply from him. 3 days later I get an email for planet Nissan towing. Are you kidding me??? So I take my vehicle back to the dealership. This time I sit there all day. About 8 hours almost. They come out and tell me it’s a tail light issue….how when they just tried to charge me $500 months prior for the first tail lights. Apparently they used after market parts that were not good. I have no clue. I didn’t get a proper explanation. I’m just a woman so I have been disregarded and jerked around like my vehicle. So inconsiderate to sell someone a lemon and then try to charge them for all the problems that the vehicle had prior. I feel like I have been scammed into the worst vehicle ever. That salesman Mike Bata will get his Karma for even allowing a vehicle like this to be sold. I also want to know….was the transmission replaced by warranty for no reason? Since it was never a transmission problem? Were you guys just guessing? Does the mechanic not know what he’s doing??? I don’t know what’s going on because these men in that shop act like they don’t need to describe to me what’s going on with my car. I understand that the men in that service shop don’t care More

Sad that there is no more complementary car wash. Comunication is good and interaction is easier Comunication is good and interaction is easier More